Drinks and bagel were delicious! Mary was absolutely pleasant and kind ♡
Atmosphere: 5
Food: 5
Service: 5
Bill Weller
I go through the drive through every morning. I order the same thing every morning. This morning I ordered 2 pumpkin spice muffins as usual and I got hot chocolate muffins instead. The service is always good, the staff is always friendly. I am always happy with the food too, except this morning
Atmosphere: 5
Food: 4
Service: 1
April Kerstin
went to the Fredonia NY Tim Hortons. The coffee had way too much sugar and cream for a double double large coffee so I went to the counter to ask them if I could get another one. After waiting a few minutes and not being acknowledged by anyone, I asked if someone could help me. They actually all turned their back to me. And ignored me. My sister counted 8 employees. They weren't all working on an order. They still turned their backs. I asked again if someone could help me. Still, no one acknowledged me. The 3rd time, a boy said he would be with me in a moment. But another woman finally came over. I told her that I didn't know why they were treating me like that but that it wasn't very nice. She said what did you want. , SO I asked her if I could have another one made correctly. She did roll her eyes. And I know everyone is busy and working hard and customer service isn't really anyone's number one priority anymore, but I felt absolutely awful. I hate confrontation and the fact that I even went to the counter was a big deal for me. But it was yucky and usually my coffee is perfect. I just wanted to have coffee with my sister and enjoy my day off. It really made me uncomfortable and we left right away. I will never be back to that location ever again. The manager was there as well and he turned his back as well. I just can't belive it. I am so dissapointed
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Doughnut
Adriane Savelli
Love visiting this location when I am in Western NY.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Jason P
Nice staff. Great coffee.
Atmosphere: 5
Food: 5
Service: 5
lavante francis
Me and my family were on vacation and heard a lot of great reviews about Tim Hortins. The location in Dunkirk was really different vs the location in Fredonia. First we are a family of 5 so our order was large . Secondly the woman taking our order couldn’t hear us . So to eliminate the confusion we came inside the woman Continued being rude and really just ruined the last experience before heading on our seven hour ride . Everyone else was great food was subpar but coffee was great !
Atmosphere: 3
Food: 3
Service: 1
Dakota Garcia
Went to get my morning coffee and was greeted by a raspy voice screaming on the drive thru that she couldn’t hear me. After speaking up and ordering she then went to go and yell back the order (assuming she met to try and mock me) I then was confused and some other lady got on the drive thru box to finish my order (she had a nice polite voice and I appreciated her better then the first one). I got two coffees and a donut, both coffees were made wrong and not cold brews. There was no cold foam on top either as I requested. I didn’t go back as I didn’t want to confront the lady about it. Never returning.
Atmosphere: 1
Food: 1
Service: 1
Timothy Asinger
Great consistent operation - sat and drank coffee with good friends in cafe area (and ate donuts)
Atmosphere: 5
Food: 5
Service: 5
Chris
Need one of these in north carolina best donuts and coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
fmac
Long line up just to order. Not enough staff working there.
There was a bit of mix-up with our order. Yes, they offered to remake it, but I was running late and just let it go. It was busy, but not overly so, and I was a bit disappointed. I'll consider it an off day, as we usually get excellent service.
Atmosphere: 3
Food: 4
Service: 3
Ashley Hebner
Ordered 6 cherry yogurt pastries tge girl was very hard to hear on the speaker but our order was perfect
Atmosphere: 4
Food: 5
Service: 4
E X N
These people are so incompetent they can't even make a coffee properly. Why does management hire useless people? Then they don't give you a receipt to know who handled your order.
Atmosphere: 1
Food: 2
Service: 1
Paul Andruchowsky
Great food, excellent people!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bogel with Cream Cheese, Doughnut
Michael Walters
This Tim's is FAR better than the one up the road, around the corner on Vineyard Drive. Well worth the extra half mile to have a nice dining area to sit in.
Drinks and bagel were delicious! Mary was absolutely pleasant and kind ♡
Atmosphere: 5
Food: 5
Service: 5
I go through the drive through every morning. I order the same thing every morning. This morning I ordered 2 pumpkin spice muffins as usual and I got hot chocolate muffins instead. The service is always good, the staff is always friendly. I am always happy with the food too, except this morning
Atmosphere: 5
Food: 4
Service: 1
went to the Fredonia NY Tim Hortons. The coffee had way too much sugar and cream for a double double large coffee so I went to the counter to ask them if I could get another one. After waiting a few minutes and not being acknowledged by anyone, I asked if someone could help me. They actually all turned their back to me. And ignored me. My sister counted 8 employees. They weren't all working on an order. They still turned their backs. I asked again if someone could help me. Still, no one acknowledged me. The 3rd time, a boy said he would be with me in a moment. But another woman finally came over. I told her that I didn't know why they were treating me like that but that it wasn't very nice. She said what did you want. , SO I asked her if I could have another one made correctly. She did roll her eyes. And I know everyone is busy and working hard and customer service isn't really anyone's number one priority anymore, but I felt absolutely awful. I hate confrontation and the fact that I even went to the counter was a big deal for me. But it was yucky and usually my coffee is perfect. I just wanted to have coffee with my sister and enjoy my day off. It really made me uncomfortable and we left right away. I will never be back to that location ever again. The manager was there as well and he turned his back as well. I just can't belive it. I am so dissapointed
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Doughnut
Love visiting this location when I am in Western NY.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Nice staff. Great coffee.
Atmosphere: 5
Food: 5
Service: 5
Me and my family were on vacation and heard a lot of great reviews about Tim Hortins. The location in Dunkirk was really different vs the location in Fredonia. First we are a family of 5 so our order was large . Secondly the woman taking our order couldn’t hear us . So to eliminate the confusion we came inside the woman
Continued being rude and really just ruined the last experience before heading on our seven hour ride . Everyone else was great food was subpar but coffee was great !
Atmosphere: 3
Food: 3
Service: 1
Went to get my morning coffee and was greeted by a raspy voice screaming on the drive thru that she couldn’t hear me. After speaking up and ordering she then went to go and yell back the order (assuming she met to try and mock me) I then was confused and some other lady got on the drive thru box to finish my order (she had a nice polite voice and I appreciated her better then the first one). I got two coffees and a donut, both coffees were made wrong and not cold brews. There was no cold foam on top either as I requested. I didn’t go back as I didn’t want to confront the lady about it. Never returning.
Atmosphere: 1
Food: 1
Service: 1
Great consistent operation - sat and drank coffee with good friends in cafe area (and ate donuts)
Atmosphere: 5
Food: 5
Service: 5
Need one of these in north carolina best donuts and coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Long line up just to order. Not enough staff working there.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
There was a bit of mix-up with our order. Yes, they offered to remake it, but I was running late and just let it go. It was busy, but not overly so, and I was a bit disappointed. I'll consider it an off day, as we usually get excellent service.
Atmosphere: 3
Food: 4
Service: 3
Ordered 6 cherry yogurt pastries tge girl was very hard to hear on the speaker but our order was perfect
Atmosphere: 4
Food: 5
Service: 4
These people are so incompetent they can't even make a coffee properly. Why does management hire useless people? Then they don't give you a receipt to know who handled your order.
Atmosphere: 1
Food: 2
Service: 1
Great food, excellent people!
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Bogel with Cream Cheese, Doughnut
This Tim's is FAR better than the one up the road, around the corner on Vineyard Drive. Well worth the extra half mile to have a nice dining area to sit in.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Lemon Poppy Seed, Doughnut
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