I usually enjoy going to upper crust, but after my most recent visit, it ended up me going to the hospital. After triple checking with the girl at the register, she assured me that there were no nuts in the cookies that I was purchasing, and I had even ate them before. Lo and behold later that day when I ate them, I went into anaphylactic shock and was taken in an ambulance to the hospital due to the fact that they had just changed their recipe to include cashew butter in the cookie, which I later confirmed with them on the phone.
Atmosphere: 1
Food: 1
Service: 1
Alexis Lyons
Me and my partner went here for the first time and it was such a delight! The bakery has a nice cozy atmosphere which is perfect for winter! We also had the sweetest server, who was so kind with us and when she learned about my partners mango allergy, she went to check for a new blender just to make sure there was no cross contamination. Super lovely place all around!
Atmosphere: 5
Food: 5
Service: 5
Fairlee Fischer
Bread has gone downhill , potato soup not available every day cinnamon rolls available only some days . Don’t know how to make a proper London Fog . Very disappointing, not any where as good as it use to be
Risley 1
The MOST expensive half sandwich and cup of soup I have ever seen in any restaurant and I am speaking of restaurants in NYC, Florida, Carolinas, CA and more. What’s even worse is that the food was marginal at best. Glad I was just visiting the area as I will NEVER return. WOW!!!
Atmosphere: 1
Food: 2
Service: 2
Joe
The quality of this place has gone down tremendously.
Carlos Alvarado
Great customer service, great selection, and great atmosphere!!
love going there! ❤️😊
Alexis Grapes
Love the treats and restaurant! Today I was super excited to come in for the first time in years since I moved away but quickly realized I miss the old upper crust with the display case full of goodies and the restaurant had more personality vs now. Came in to buy a bunch of bakery treats to take home for new people to try and there were maybe 2 options for cookies and 2 options for pastries, which was super disappointing. Left empty handed.
Bruce Stewart
Never go out so my lovely wife suggested this establishment. Ordered a blt and soup my wife also ordered a sandwich. An hour later I left my wife asked them for our 35 dollar pretentious sandwiches, got them eventually. Totally disappointed will never be back will not recommend will discourage every one I talk to.
Alexei And Serina Tetenov
Good atmosphere and nice staff BUT the items I ordered had ZERO flavor!! We are visiting from Rochester and purchased a chocolate chunk cookie and a blueberry cloud. Neither items had FLAVOR!! I could NOT detect even a hint of vanilla, butter, and most importantly SALT to help enhance flavors. It was an absolute TASTELESS disappointment. My hope is that whomever cooked that day might have somehow forgotten to add salt and other ingredients. I guess it’s a good thing they sell other things because I cannot see how they could remain in business if relying on their desserts alone.
Awesome, alternative atmosphere and iced lattes. The soups are very flavorful. Their scones are very distinct and delicious. Oh, the cinnamon buns 👌
Parking: Free parking lot in back
Atmosphere: 5
Food: 5
Service: 5
Ms Lee
Cookies excellent! Breakfast sandwich very good but wrapped in tin foil , makes it soggy. Cinnamon bun stale. Honest opinion, customers always right . Customers would hope to be handled cautiously, not disagreed with. Always room for customer service tips. Fredonia is lucky to have a good place to gather.
Atmosphere: 4
Food: 5
Service: 5
Mike “Sparky” Albach
BLT and soup . The bacon was horrible.... and all you could taste was burt food......soup was so so......pretty pricy for what I got . Not the same as they once were . Won't being going back .
Stacey Linnartz
In Fredonia teaching this summer and Upper Crust saved my caffeine addicted soul. Delicious coffee drinks, from indulgent sweet treats to a proper cortado. Baked goods are so fresh. Plenty of seating inside, so pleasant. Great service. They are doing it all right!
Atmosphere: 5
Food: 5
Service: 5
Kirill Zubovsky
Very loverly cafe with tasty espresso and lots of food options. They have vegan and gluten free which is a bonus. Great atmosphere to rest or to work.
I usually enjoy going to upper crust, but after my most recent visit, it ended up me going to the hospital. After triple checking with the girl at the register, she assured me that there were no nuts in the cookies that I was purchasing, and I had even ate them before. Lo and behold later that day when I ate them, I went into anaphylactic shock and was taken in an ambulance to the hospital due to the fact that they had just changed their recipe to include cashew butter in the cookie, which I later confirmed with them on the phone.
Atmosphere: 1
Food: 1
Service: 1
Me and my partner went here for the first time and it was such a delight! The bakery has a nice cozy atmosphere which is perfect for winter! We also had the sweetest server, who was so kind with us and when she learned about my partners mango allergy, she went to check for a new blender just to make sure there was no cross contamination. Super lovely place all around!
Atmosphere: 5
Food: 5
Service: 5
Bread has gone downhill , potato soup not available every day cinnamon rolls available only some days . Don’t know how to make a proper London Fog . Very disappointing, not any where as good as it use to be
The MOST expensive half sandwich and cup of soup I have ever seen in any restaurant and I am speaking of restaurants in NYC, Florida, Carolinas, CA and more. What’s even worse is that the food was marginal at best. Glad I was just visiting the area as I will NEVER return. WOW!!!
Atmosphere: 1
Food: 2
Service: 2
The quality of this place has gone down tremendously.
Great customer service, great selection, and great atmosphere!! love going there! ❤️😊
Love the treats and restaurant! Today I was super excited to come in for the first time in years since I moved away but quickly realized I miss the old upper crust with the display case full of goodies and the restaurant had more personality vs now. Came in to buy a bunch of bakery treats to take home for new people to try and there were maybe 2 options for cookies and 2 options for pastries, which was super disappointing. Left empty handed.
Never go out so my lovely wife suggested this establishment. Ordered a blt and soup my wife also ordered a sandwich. An hour later I left my wife asked them for our 35 dollar pretentious sandwiches, got them eventually. Totally disappointed will never be back will not recommend will discourage every one I talk to.
Good atmosphere and nice staff BUT the items I ordered had ZERO flavor!! We are visiting from Rochester and purchased a chocolate chunk cookie and a blueberry cloud. Neither items had FLAVOR!! I could NOT detect even a hint of vanilla, butter, and most importantly SALT to help enhance flavors. It was an absolute TASTELESS disappointment. My hope is that whomever cooked that day might have somehow forgotten to add salt and other ingredients. I guess it’s a good thing they sell other things because I cannot see how they could remain in business if relying on their desserts alone.
Atmosphere: 3
Food: 1
Service: 4
Love this coffee house...great food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Restaurantji Recommends
Awesome, alternative atmosphere and iced lattes. The soups are very flavorful. Their scones are very distinct and delicious. Oh, the cinnamon buns 👌
Parking: Free parking lot in back
Atmosphere: 5
Food: 5
Service: 5
Cookies excellent! Breakfast sandwich very good but wrapped in tin foil , makes it soggy. Cinnamon bun stale.
Honest opinion, customers always right . Customers would hope to be handled cautiously, not disagreed with. Always room for customer service tips. Fredonia is lucky to have a good place to gather.
Atmosphere: 4
Food: 5
Service: 5
BLT and soup . The bacon was horrible.... and all you could taste was burt food......soup was so so......pretty pricy for what I got . Not the same as they once were . Won't being going back .
In Fredonia teaching this summer and Upper Crust saved my caffeine addicted soul. Delicious coffee drinks, from indulgent sweet treats to a proper cortado. Baked goods are so fresh. Plenty of seating inside, so pleasant. Great service. They are doing it all right!
Atmosphere: 5
Food: 5
Service: 5
Very loverly cafe with tasty espresso and lots of food options. They have vegan and gluten free which is a bonus. Great atmosphere to rest or to work.
Atmosphere: 5
Food: 5
Service: 5
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