Great food, terrible service. It’s unfortunate because if they had good customer service, this would be my go to sushi spot in the Queens area. But they just lost a customer that would have supported their business for a very long time! And that’s that I ordered take out and had a poor experience with the lady preparing my order. She was rude over the phone while placing my order, when I went to pick it up, and after when I asked for extra spicy mayo (they tried charging me 50 cents for 1 extra spicy mayo) and to go container. Never going back there again!!!!
Atmosphere: 2
Food: 4
Service: 1
Scott James
Excessive charges. There will never be a next time.
Atmosphere: 1
Food: 1
Service: 1
Anne Arato
I loved the food we ordered for Mothers Day via Uber Eats, which did not allow me to write a comment: Futomaki, Dragon Roll, other sushi pieces and Hibachi Steak. However 3 pieces of Futomaki were not in the order! The menu states there are 8 pieces, I only got 5. They were thin cut, so I'm sure 3 were left out. I suggest sticking to what is stated by the menu, and customers will be satisfied and give more stars. Futomaki is a larger wider sushi roll known for more than 5 pieces in a roll.It is one of my favorites. Please look for the order to contact us.
Food: 5
Service: 4
Recommended dishes: Roll
Queenie Cheng
The food was tasty and delicious and definitely they had great customer service. Also the restaurant is really Japanese overall a 5 stars
Atmosphere: 4
Food: 5
Service: 5
marlene Daub Daub
Great food
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Shrimp Tempura Lunch Box, Chicken Tempura, Salmon Miso Soup, California Roll, Fish, Roll
He Ethan
The food tastes amazing!
Atmosphere: 4
Food: 5
Service: 5
B Diaz
The sushi here is amazing! Always fresh and tasty! We’ve been ordering or eating here for the past year and we’re always impressed. Now 4 of us come to eat dinner here several times a month.
Atmosphere: 3
Food: 5
Service: 5
Sarah Edwards
My girlfriend and I love this place! We always order for delivery, they’re very prompt and accurate. Their food is incredible! I really recommend the crispy and spicy roll and their tempura cheesecake is absolutely sinful! 5/5 would recommend to anyone!
Food: 5
Service: 5
Hunter Hunter
My friend & I spent over $35 there, only for me to get home to start eating & realize that there was hair in my food. I called the store to get them to exchange the food seeing as though I do not drive & the young lady who was also the cashier proceeded to bombard me telling me that her chef doesn’t have hair so it would be impossible for me to have gotten hair in my food. I also heared everyone arguing in whatever language they speak in the background about my order. I was told that I needed to come back in to the store to show them proof even though they were going to be delivering dumplings that was missing from another order that my friend made, which didn’t make sense to me. I made my way to the store, showed them the food to which they then turned on their flashlights on their phones pretending that they didn’t see the hair. Once I showed them these pictures the guy “chef” got up to remake my order to which I told them that I didn’t even want the order at this point I just want a refund. She got on the phone with her manager who I’m guessing was also the delivery man because she said that I had to wait for him to come back to get the refund because she doesn’t know how to do it. After a little more back & forth of me telling her that I did my part by bringing back the food & that I partially paid cash so she should at least be able to give me that back so I can go on my way. . . She changed her tone & reached into the register to give my refund & said “I’m sorry for the hair”My problem was not the fact that there was hair in my food, the problem was the customer service aspect & how the young lady handled me on the phone & tried to argue with me about my order as if I was lying or something then when I asked for a refund she decided to calm down & try to be “nice”. Customers are always right & even if YOU feel like they aren’t that is no way to treat them!
Atmosphere: 1
Food: 1
Service: 1
L Williams
Vegetarian options: Tofu options with most dishes such as curries. Tofu teriyaki is a go-to good and simple lunch or dinner meal for me. The curries are great!
Ordered take out dinner combo with three rolls + miso soup and salad, and tried their pad see ew and curry puff. Everything was delicious and I appreciate the rice to fish ratio. Free delivery over $15. You can easily order online thru their website. Would def recommend Futigi, this is my new go to sushi spot!
Atmosphere: 5
Food: 5
Service: 5
Vincent James
Delicious food nice ample space great service. I ordered beef Teriaki, it was tender and generous serving!! :)
Atmosphere: 5
Food: 5
Service: 5
barbara Thompson
Love it . Never too busy but they get a lot of take out orders . Not that much in a way of nice decor. It could be updated a little . Good good food. Not overpriced .
Great food, terrible service.
It’s unfortunate because if they had good customer service, this would be my go to sushi spot in the Queens area.
But they just lost a customer that would have supported their business for a very long time!
And that’s that I ordered take out and had a poor experience with the lady preparing my order. She was rude over the phone while placing my order, when I went to pick it up, and after when I asked for extra spicy mayo (they tried charging me 50 cents for 1 extra spicy mayo) and to go container. Never going back there again!!!!
Atmosphere: 2
Food: 4
Service: 1
Excessive charges. There will never be a next time.
Atmosphere: 1
Food: 1
Service: 1
I loved the food we ordered for Mothers Day via Uber Eats, which did not allow me to write a comment: Futomaki, Dragon Roll, other sushi pieces and Hibachi Steak. However 3 pieces of Futomaki were not in the order! The menu states there are 8 pieces, I only got 5. They were thin cut, so I'm sure 3 were left out. I suggest sticking to what is stated by the menu, and customers will be satisfied and give more stars. Futomaki is a larger wider sushi roll known for more than 5 pieces in a roll.It is one of my favorites. Please look for the order to contact us.
Food: 5
Service: 4
Recommended dishes: Roll
The food was tasty and delicious and definitely they had great customer service. Also the restaurant is really Japanese overall a 5 stars
Atmosphere: 4
Food: 5
Service: 5
Great food
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Shrimp Tempura Lunch Box, Chicken Tempura, Salmon Miso Soup, California Roll, Fish, Roll
The food tastes amazing!
Atmosphere: 4
Food: 5
Service: 5
The sushi here is amazing! Always fresh and tasty! We’ve been ordering or eating here for the past year and we’re always impressed. Now 4 of us come to eat dinner here several times a month.
Atmosphere: 3
Food: 5
Service: 5
My girlfriend and I love this place! We always order for delivery, they’re very prompt and accurate. Their food is incredible! I really recommend the crispy and spicy roll and their tempura cheesecake is absolutely sinful! 5/5 would recommend to anyone!
Food: 5
Service: 5
My friend & I spent over $35 there, only for me to get home to start eating & realize that there was hair in my food. I called the store to get them to exchange the food seeing as though I do not drive & the young lady who was also the cashier proceeded to bombard me telling me that her chef doesn’t have hair so it would be impossible for me to have gotten hair in my food. I also heared everyone arguing in whatever language they speak in the background about my order. I was told that I needed to come back in to the store to show them proof even though they were going to be delivering dumplings that was missing from another order that my friend made, which didn’t make sense to me. I made my way to the store, showed them the food to which they then turned on their flashlights on their phones pretending that they didn’t see the hair. Once I showed them these pictures the guy “chef” got up to remake my order to which I told them that I didn’t even want the order at this point I just want a refund. She got on the phone with her manager who I’m guessing was also the delivery man because she said that I had to wait for him to come back to get the refund because she doesn’t know how to do it. After a little more back & forth of me telling her that I did my part by bringing back the food & that I partially paid cash so she should at least be able to give me that back so I can go on my way. . . She changed her tone & reached into the register to give my refund & said “I’m sorry for the hair”My problem was not the fact that there was hair in my food, the problem was the customer service aspect & how the young lady handled me on the phone & tried to argue with me about my order as if I was lying or something then when I asked for a refund she decided to calm down & try to be “nice”. Customers are always right & even if YOU feel like they aren’t that is no way to treat them!
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Tofu options with most dishes such as curries. Tofu teriyaki is a go-to good and simple lunch or dinner meal for me. The curries are great!
Recommended dishes: Chicken Pad Thai
Restaurantji Recommends
Ordered take out dinner combo with three rolls + miso soup and salad, and tried their pad see ew and curry puff. Everything was delicious and I appreciate the rice to fish ratio. Free delivery over $15. You can easily order online thru their website. Would def recommend Futigi, this is my new go to sushi spot!
Atmosphere: 5
Food: 5
Service: 5
Delicious food nice ample space great service. I ordered beef Teriaki, it was tender and generous serving!! :)
Atmosphere: 5
Food: 5
Service: 5
Love it . Never too busy but they get a lot of take out orders . Not that much in a way of nice decor. It could be updated a little . Good good food. Not overpriced .
Vegetarian options: Plenty
Kid-friendliness: Kids are always welcome
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Yellowtail Roll, Sushi, Caterpillar Roll, Spicy Tuna
Service is terrible!! However food is good
Got my food delivered and it came quickly,the food was fresh and delicious…prices are reasonable
Loading...