Tim Hortons

1563 Spencerport Rd, Gates
(585) 247-1470

Recent Reviews

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IJohn Dollinger

last 3 times got coffee...a caramel ex large coffee double double dont know what that was not proper...sad your my neighborhood tims got to find another spot sadly...would not recommend...

Edwin Quirindongo

The atmosphere, all the employees are friendly and welcoming.
This is my place for the coffee. You will not find it in the South states.

Atmosphere: 5

Food: 5

Service: 5

Stephen Strassner

Always nice people working and very clean

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bacon Egg, Bagels, Croissant

Madin Munasser

I come to this Tim Hortons almost every day, and I’m really disappointed by the service. The staff are consistently rude and never acknowledge customers no greeting, no thank you. It’s frustrating, especially when you’re a regular.

Atmosphere: 1

Food: 4

Service: 1

Lauren DeYoung

Two lovely people seemed to be closing when I walked in; very fun, helpful, and knowledgeable. They were out of a few donuts I wanted but I expected that seeing how late I came in.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Birthday Cake Timbits

Kailey Thorpe

Longest I’ve ever waited for coffee

Rtd_astro

Just went through the drive through and got some coffee and snack. Everything was excellent and the staff were nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

Reinaldo Ocasio

Awesome sauce.

Chris Marra

Ordered 1 hot caramel mocachino and 1 iced caramel mocha, both with whipped cream at drive thu, saw my order on the board. Got to window was handed the iced caramel mocha in the proper plastic cup, no straw, and my hot caramel mocachino in the proper paper cup, only it was ice cold! Like an iced coffee?Told them it was supposed to be a hot drink, waited 5 minutes to get correct drink. The iced drink was God awful, not stirred, very slight on caramel, and ice CUBES, not shaved ice as I usually get at other T.H 's. Both has teaspoon at best of whipped cream. Hot caramel drink was also weak on the caramel, very bland compared to other locations. $10 wasted as neither was really drinkable.UPDATE; Was asked to share with customer care, given email address that apparently is not valid. No wonder things don't improve!

Maddalynn McDonald

Door hours do NOT reflect actual hours of store. Wasted time to drive out to have it closed. Owners need to rectify this it’s lazy.

Abigail Post

I went on April 21, 2024, at around 10:50 am, through the drive thru. I wish I knew the staff names, they were wonderful, going above and beyond on our order. We took a little long to order but the staff were so sweet and patient despite it being quite busy. Unlike other locations I have been to, they had the order correct and well done. Highly recommend this location.

Atmosphere: 5

Food: 5

Service: 5

Wayne Boudreaux

Just whent through the dive threw. Wanted an extra large black with cream and sugar on the side. With a culler. Came to $4.48. Got the coffee, no culler and $0.12 change for $5. ?

Atmosphere: 2

Food: 1

Service: 1

Brooke Closson

This location either needs new management or to be shut down lol. Every time I go there’s a problem. Their menu shows soup and fountain drinks, they don’t do soup or fountain drinks. 90 percent of the time I ask for a frozen drink they can’t make frozen drinks. Today I ordered a wrap, they can’t use the grill so I switched to a tuna salad, then I’m told they don’t have buns. I feel so bad for the poor workers having to constantly let down customers when it’s not their fault. Then when I do receive my meal it’s like a sprinkle of chips and the smallest little sandwich. The only reason I went here is because guidas is closed. They desperately need to get it together over there. Not great.

Atmosphere: 1

Food: 1

Service: 2

Matthew Kleehammer

Go here to grab coffee on the way to work. the line is always short and the service is always fast and the staff are always friendly. This is rare in the world of fast food coffee shops!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Crispy Chicken, Bacon Egg, Grilled Cheese Panini, Chicken Bacon, Wrap, Doughnut, Chicken Panini, Bagel

Ron Tronnes Jr

If I could give 6 stars for service I would!!! I was craving Timbits, so I went to the drive thru and was greeted by Luis with a smile. He seemed to genuinely care about how I was doing and wished me well when handing me the box of Timbits.Thanks Louis, keep up the great work and never let anyone spoil your positive energy!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

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