the morning manager is very rude and lazy she had the audacity to tell me I'm no longer allowed in her store because I complain that my coffee was cold and she also called me names and cursed at me when I literally spend lots of money at tim hortons on a daily basis now I don't even want to shop there any more so I guess I'm going to have to start getting my coffee from dunkin donuts next door yard loss cause of your ignorant employee
Atmosphere: 1
Food: 1
Service: 1
Rosanna Palermo
Terrible location all the way around. You get a dime worth of cream in their overpriced doughnuts. I am not kidding. Look at the picture...there's not even a dime worth of Bavarian cream! Ridiculous prices, terrible location to get in and out of. The place should be gone.
Atmosphere: 1
Food: 1
Service: 1
Jim Crouse
Some of the best coffee around.
Atmosphere: 5
Food: 5
Service: 5
Paul Reed
Recently much improved. Staff is efficient and pleasant.
Atmosphere: 3
Food: 3
Service: 4
Nicholas Serrata
Very clean, friendly and kind staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Heather Leigh
Recently, I took my senior mother out for a coffee here prior to a doctor visit and ordered two iced coffees for the drive there. I received them, and they were basically just milk, I did ask for extra cream in both, but I also wanted some coffee in them. Anyway, I went inside the store to explain the problem, and the young gentleman at the counter informed us that that's what we ordered when I asked for a replacement. Honestly, we've been coming in here for 20+ years, routinely on the way to appointments and this is the worst we've ever been treated. He and the manager who talked it over, whether to redo them or not, were very rude and after he finally agreed to make new ones with new coffee he made a sparky remark on 5he way out when we thanked them for fixing the issue. My mother thanked him and he said "yeah, whatever" and I replied, "you're response should have been 'we apologize, thank you for choosing TH and have a nice day!' Am I wrong? The manager is just as bad.....she mentioned to my mother that at least you got the senior discount. I was blown away! Also, the whole shop was filthy, flies everywhere and smelled 'not fresh'! Flies on the bagels!! Buffalo Road and Howard Road!!
Atmosphere: 1
Food: 1
Service: 1
Tasha Coleman
Love the coffee
Atmosphere: 5
Food: 5
Service: 5
James Cowen
Very helpful. Only thing that sucks is the cafe machine is always down.
Sat at the speaker for 3 minutes, no one in line. Finally had to say “is anyone there?” And someone answered… I asked for a bagel sandwich and the guy said “we ran out of food and we’re closing in 30 minutes”. It was 2pm in the afternoon. I said “really, closing at 2pm?” He said “we’re closing because we’re short staffed.”Amazing. Hope this place closes, sounds like it will soon.
Atmosphere: 1
Food: 1
Service: 1
Emily Bennett
This is by far the BEST Tim Hortons in Rochester. The staff is always so friendly and bubbly. They always make sure my order is right and taken care of. The line is never long so i’m always in and out! Thank you so much to all the staff there you guys all deserve a raise!!
Atmosphere: 5
Food: 5
Service: 5
Lisa Jividen
Super friendly store! Management is always active and friendly looking to make the customers day!
Dietary restrictions: There are other non-dairy milk alternatives for the coffee drinks! Tasty
Wheelchair accessibility: There is a ramp. Door needs to be held open not automatic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmer's Breakfast Wrap
Allison Michie
Used to come here quite often but won't anymore. I order a mocha every time and I always take a first sip before leaving. I tasted it and said it was not correct, handed it back and asked them to remake it. Then after 30 seconds a rude associate came up and asked what was wrong with it. I said it tasted more like a regular coffee then the mocha I ordered. She then said she personally made and explained how she put two scoops of chocolate and coffee. I didn't even argue about the fact that it's made with half hot chocolate half coffee and 2 pumps of chocolate. I just said "okay it fine." Then proceeded to hand me the same coffee that I had a sip of and handed back. As everyone knows is against health code. So yeah...
Atmosphere: 1
Food: 1
Service: 1
Matthew Kleehammer
Stop there to get coffee usually. Lines are usually long but what can you do about that. Service is always friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Doughnut, Bacon Egg & Cheese Sandwich, Farmer's Breakfast Wrap, Sausage Egg & Cheese Bagel B E L T, Sausage Egg & Cheese Sandwich, Halloween Thanksgiving Donut
Nice place! I would go again :)
Atmosphere: 3
Food: 4
Service: 4
the morning manager is very rude and lazy she had the audacity to tell me I'm no longer allowed in her store because I complain that my coffee was cold and she also called me names and cursed at me when I literally spend lots of money at tim hortons on a daily basis now I don't even want to shop there any more so I guess I'm going to have to start getting my coffee from dunkin donuts next door yard loss cause of your ignorant employee
Atmosphere: 1
Food: 1
Service: 1
Terrible location all the way around. You get a dime worth of cream in their overpriced doughnuts. I am not kidding. Look at the picture...there's not even a dime worth of Bavarian cream! Ridiculous prices, terrible location to get in and out of. The place should be gone.
Atmosphere: 1
Food: 1
Service: 1
Some of the best coffee around.
Atmosphere: 5
Food: 5
Service: 5
Recently much improved. Staff is efficient and pleasant.
Atmosphere: 3
Food: 3
Service: 4
Very clean, friendly and kind staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Recently, I took my senior mother out for a coffee here prior to a doctor visit and ordered two iced coffees for the drive there. I received them, and they were basically just milk, I did ask for extra cream in both, but I also wanted some coffee in them. Anyway, I went inside the store to explain the problem, and the young gentleman at the counter informed us that that's what we ordered when I asked for a replacement. Honestly, we've been coming in here for 20+ years, routinely on the way to appointments and this is the worst we've ever been treated. He and the manager who talked it over, whether to redo them or not, were very rude and after he finally agreed to make new ones with new coffee he made a sparky remark on 5he way out when we thanked them for fixing the issue. My mother thanked him and he said "yeah, whatever" and I replied, "you're response should have been 'we apologize, thank you for choosing TH and have a nice day!' Am I wrong? The manager is just as bad.....she mentioned to my mother that at least you got the senior discount. I was blown away! Also, the whole shop was filthy, flies everywhere and smelled 'not fresh'! Flies on the bagels!!
Buffalo Road and Howard Road!!
Atmosphere: 1
Food: 1
Service: 1
Love the coffee
Atmosphere: 5
Food: 5
Service: 5
Very helpful. Only thing that sucks is the cafe machine is always down.
Atmosphere: 4
Food: 5
Service: 4
This location is always on point
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Sat at the speaker for 3 minutes, no one in line. Finally had to say “is anyone there?” And someone answered… I asked for a bagel sandwich and the guy said “we ran out of food and we’re closing in 30 minutes”. It was 2pm in the afternoon. I said “really, closing at 2pm?” He said “we’re closing because we’re short staffed.”Amazing. Hope this place closes, sounds like it will soon.
Atmosphere: 1
Food: 1
Service: 1
This is by far the BEST Tim Hortons in Rochester. The staff is always so friendly and bubbly. They always make sure my order is right and taken care of. The line is never long so i’m always in and out! Thank you so much to all the staff there you guys all deserve a raise!!
Atmosphere: 5
Food: 5
Service: 5
Super friendly store! Management is always active and friendly looking to make the customers day!
Dietary restrictions: There are other non-dairy milk alternatives for the coffee drinks! Tasty
Wheelchair accessibility: There is a ramp. Door needs to be held open not automatic.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Farmer's Breakfast Wrap
Used to come here quite often but won't anymore. I order a mocha every time and I always take a first sip before leaving. I tasted it and said it was not correct, handed it back and asked them to remake it. Then after 30 seconds a rude associate came up and asked what was wrong with it. I said it tasted more like a regular coffee then the mocha I ordered. She then said she personally made and explained how she put two scoops of chocolate and coffee. I didn't even argue about the fact that it's made with half hot chocolate half coffee and 2 pumps of chocolate. I just said "okay it fine." Then proceeded to hand me the same coffee that I had a sip of and handed back. As everyone knows is against health code. So yeah...
Atmosphere: 1
Food: 1
Service: 1
Stop there to get coffee usually. Lines are usually long but what can you do about that. Service is always friendly.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Donuts, Doughnut, Bacon Egg & Cheese Sandwich, Farmer's Breakfast Wrap, Sausage Egg & Cheese Bagel B E L T, Sausage Egg & Cheese Sandwich, Halloween Thanksgiving Donut
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