Arby's in Geneseo is the only fast food restaurant I will eat at!! Always super pleased and impressed with the service - super friendly employees, the food is always hot and fresh and extremely CLEAN dining area!! Very happy customer!!!
Atmosphere: 5
Food: 5
Service: 5
Allen Russell
I recently placed my first order (at this location) using the app and chose the pickup (inside at the "pickup" spot). I understand certain things are out of the specific locations hands (selling out of a dessert, app/site issue, wait time in line UNLESS there's a single cashier). I have a special needs son who is an extremely picky eater and currently he's hooked on Arby's curly fries. There was a minor mistake with our order but they went well beyond simply fixing it. Every employee was kind and wanted to make sure everything was correct (and hot). The location is brand new and spotlessly clean. I'm used to a different location (Rochester) where the experience is the opposite. I almost forgot to mention that the time from ordering on the app until ready was 6 minutes! It took us 10 mins to get there where we found everything was hot and ready.
Parking: There were plenty of spots open as well as two handicap spots. The only thing I can mention is it's a one way in and around to out. If you mess up you'll be fine since there more than enough room.
Kid-friendliness: I brought my non verbal autistic 8 year old son in (he loves to help dad) and he was so happy to sit at the super long high table. I had to explain our food was all ready to go and we were taking it home. No one (not employees nor customers) batted an eye and most laughed that he cared more about the long table.
Atmosphere: 5
Food: 5
Service: 5
Sharyn Guarino
Saturday August 10 I went through drive thru twice. First time I left, frustrated with the wait. Second time it took me 22 minutes with only 3 cars ahead of me. I saw them loose at least six customers while I was waiting. Very disappointed in the drive through service.
Matt Berger
Hipostess always very helpful.
Atmosphere: 4
Food: 4
Service: 5
Amy Mandeville
I've never had a bad visit to an Arby's. The Geneseo location is the cleanest and friendliest one I've been to. Mom and I love the fish sandwich. It's so good and such a value!
Atmosphere: 5
Food: 5
Service: 5
Christina barnhardt
Went to Arby's right at closing time. The employees were awesome. We only went that late because we wasted 45 minutes at another place waiting on food. Said forget it and went to Arby's. Very disappointed in Applebee's. But thank you to all the friendly staff at Arby's tonight.
Atmosphere: 5
Food: 5
Service: 5
Brenda Bergeron
Went through the drive-thru late in the evening. Food was fresh with the great customer service.
Atmosphere: 4
Food: 5
Service: 5
Pete Popek
Clean and bright inside. 3 Arby's employees greeted me as I walked in. My mobile order was spot on, and the young lady was just finishing up making it as I approached the counter. The price was right as the App gives good deals. In this case one sandwich was absolutely free! All in all, a perfect 10 for Arby's! April 3, 2024 around 7pm.
Atmosphere: 5
Food: 5
Service: 5
rachel lauko
The managers here are absolutely terrible. ABSOLUTELY terrible. Extremely rude and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Lady Gelassenheit
If you are looking for a consistently good customer service experience at a fast food location you'll find it at the fairly new Arby's in Geneseo.Shout out to the shift manager (3/18 6pm) who was modeling exceptional leadership qualities that will definitely serve to help develop a top notch crew!Particularly of note was his genuinely kind, friendly and patient interactions with two regulars each representing an advanced age demographic. Also on our way out we heard him cheerfully correcting an error for a customer. Bravo!!We have only had good experiences with the entire staff and I was surprised I hadn't posted a review sooner, but I came looking to update a review with the extra positive feedback and found I hadn't posted initially!!It's fast food so I can only recommend visiting in moderation but when debating our options for a quick bite, this location will always rise to the top of the list!!
If I get one, this is probably where I will get it at.
Jasmine Cromwell
The manager Paula is so very rude and nasty to the employees and it is not profession of her to be treating them like she is….they deserve better.
Alli Janow
2 oz cheese cups are filled to .5 oz. Is it coming out their paycheck? Is it hard to FILL the cup? U had ONE JOB. This NY don't be shorting us on our sauces. You've brought great shame to the window food family.
Atmosphere: 1
Food: 1
Service: 5
Kerry Prentice
As always food was delicious, wait wad alittle long going by drive
Atmosphere: 5
Food: 5
Service: 3
Meredith Lockman
Food and service are usually good but they are not on the app. I could understand when they first opened but it's been awhile now. I like Geneseo location better but why should I pay more than I do at Henrietta location when I live between the two.
Arby's in Geneseo is the only fast food restaurant I will eat at!! Always super pleased and impressed with the service - super friendly employees, the food is always hot and fresh and extremely CLEAN dining area!! Very happy customer!!!
Atmosphere: 5
Food: 5
Service: 5
I recently placed my first order (at this location) using the app and chose the pickup (inside at the "pickup" spot). I understand certain things are out of the specific locations hands (selling out of a dessert, app/site issue, wait time in line UNLESS there's a single cashier). I have a special needs son who is an extremely picky eater and currently he's hooked on Arby's curly fries. There was a minor mistake with our order but they went well beyond simply fixing it. Every employee was kind and wanted to make sure everything was correct (and hot). The location is brand new and spotlessly clean. I'm used to a different location (Rochester) where the experience is the opposite. I almost forgot to mention that the time from ordering on the app until ready was 6 minutes! It took us 10 mins to get there where we found everything was hot and ready.
Parking: There were plenty of spots open as well as two handicap spots. The only thing I can mention is it's a one way in and around to out. If you mess up you'll be fine since there more than enough room.
Kid-friendliness: I brought my non verbal autistic 8 year old son in (he loves to help dad) and he was so happy to sit at the super long high table. I had to explain our food was all ready to go and we were taking it home. No one (not employees nor customers) batted an eye and most laughed that he cared more about the long table.
Atmosphere: 5
Food: 5
Service: 5
Saturday August 10 I went through drive thru twice. First time I left, frustrated with the wait. Second time it took me 22 minutes with only 3 cars ahead of me. I saw them loose at least six customers while I was waiting. Very disappointed in the drive through service.
Hipostess always very helpful.
Atmosphere: 4
Food: 4
Service: 5
I've never had a bad visit to an Arby's. The Geneseo location is the cleanest and friendliest one I've been to. Mom and I love the fish sandwich. It's so good and such a value!
Atmosphere: 5
Food: 5
Service: 5
Went to Arby's right at closing time. The employees were awesome. We only went that late because we wasted 45 minutes at another place waiting on food. Said forget it and went to Arby's. Very disappointed in Applebee's. But thank you to all the friendly staff at Arby's tonight.
Atmosphere: 5
Food: 5
Service: 5
Went through the drive-thru late in the evening. Food was fresh with the great customer service.
Atmosphere: 4
Food: 5
Service: 5
Clean and bright inside. 3 Arby's employees greeted me as I walked in. My mobile order was spot on, and the young lady was just finishing up making it as I approached the counter. The price was right as the App gives good deals. In this case one sandwich was absolutely free! All in all, a perfect 10 for Arby's! April 3, 2024 around 7pm.
Atmosphere: 5
Food: 5
Service: 5
The managers here are absolutely terrible. ABSOLUTELY terrible. Extremely rude and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
If you are looking for a consistently good customer service experience at a fast food location you'll find it at the fairly new Arby's in Geneseo.Shout out to the shift manager (3/18 6pm) who was modeling exceptional leadership qualities that will definitely serve to help develop a top notch crew!Particularly of note was his genuinely kind, friendly and patient interactions with two regulars each representing an advanced age demographic. Also on our way out we heard him cheerfully correcting an error for a customer. Bravo!!We have only had good experiences with the entire staff and I was surprised I hadn't posted a review sooner, but I came looking to update a review with the extra positive feedback and found I hadn't posted initially!!It's fast food so I can only recommend visiting in moderation but when debating our options for a quick bite, this location will always rise to the top of the list!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
If I get one, this is probably where I will get it at.
The manager Paula is so very rude and nasty to the employees and it is not profession of her to be treating them like she is….they deserve better.
2 oz cheese cups are filled to .5 oz. Is it coming out their paycheck? Is it hard to FILL the cup? U had ONE JOB. This NY don't be shorting us on our sauces. You've brought great shame to the window food family.
Atmosphere: 1
Food: 1
Service: 5
As always food was delicious, wait wad alittle long going by drive
Atmosphere: 5
Food: 5
Service: 3
Food and service are usually good but they are not on the app. I could understand when they first opened but it's been awhile now. I like Geneseo location better but why should I pay more than I do at Henrietta location when I live between the two.
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