BUYER BEWARE ON YOUR PURCHASE. THE STORE HAS NO REFUND OR NO RETURN POLICY. On 3/23/2025 I order 8 pc chicken tender meal which came with 2 large sides. Cost was $34.47. I placed my order payed for the food with my credit card. The cashier told the cooks that they have an order for 8 pc chicken tender, cooks say we don’t have any chicken tenders because they forgot to take them out of the freezer. The shift manager said they don’t have any chicken tenders, I said OK just reimburse my credit card.NOPE WE DONT GIVE REFUNDS. WHAT??? WE DONT GIVE ANY REFUNDS. WOW WOW WOW. CALLED CORPORATE 3x in the past 10 days and still waiting to hear how I am going to get my 33.47money back. They offered me 25.00 gift card.Well that great give you $ 33.47 get NO FOOD AND YOU WANT TO GIVE only 25.00 dollars.Called the general manager of the store the next day and they also stated it was corporate policy to give no refund I kept asking the same question on why you don’t give refunds ESPECIALLY WHEN YOU DONT HAVE THE PRODUCT TO SELL. THEY KEPT STATING NO REFUND,ITS CORPORATE POLICY. I SAID IF YOU WENT TO WALMART AND PAID FOR A ITEM AND DIDNT RECEIVED THE ITEM YOU ARE GOING TO WANT YOUR MONEY BACK CORRECT!!!! ANSWER, WE DONT GIVE REFUNDS. I SAID THAT IS STEALING!!! Same answer WE DONT GIVE REFUNDS. WOW WOW! This is day 12 and still no reply from corporate about the issue. BUYER BEWARE!!!!! If they don’t have the product and you paid for it YOU ANT GETTING YOUR MONEY BACK.
Atmosphere: 2
Service: 1
Samantha Schultz
Love the food but worst time to go is when dining room closed takes forever at drive through
Atmosphere: 4
Food: 5
Service: 3
Franklin Craig
Terrible only redeeming item was the biscuit
Patricia Davis
While ordering in the drive thru. They were very helpful. Had not ordered there before but my mom wanted certain things and the women suggested exactly what meal value would be best.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Vicki Webster
Normally we have good luck in there. But on 1/25 I ordered a spicy sandwich and got a small squirt of sauce. When I asked for a little more they smothered it in it which made it hard to eat. I think they were annoyed and did this on purpose. Staff was not friendly. Several customers had issues while we were there.
Atmosphere: 2
Food: 3
Service: 1
Cathy Allison
It’s typical fast food however I won’t be returning because of the ENORMOUS pot holes in the parking lot that could do SERIOUS damage to anyones automobile. I think that I will call the corporate office to see what they say. Honestly if you can’t afford the maintenance on the establishment then you probably shouldn’t own a business. It’s going to cause an accident on Lakeville Road during rush hour as someone attempts to enter the facility safely
Atmosphere: 1
Food: 1
Service: 1
Charles “Manson” Wells
very good management because everything was excellent and served you fast and if there was a line there, it's not they're long.
Atmosphere: 5
Food: 5
Service: 5
Cooked
Food is lowkey good but the service is lowkey terrible. I ordered my food at exactly 5.30PM on a Sunday, while it was a bit busy. I was with a friend group of 5 people, everyone got their order and they completely skipped over me. Also the food for my friends took and unusual amount of time to be served. “Fast food” restaurant my ass. I got the order 38 minutes later after they acknowledged that I didn’t get it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken
ATasha Lynn
Vegetarian options: Salads 🥗 coleslaw, mashed potatoes 🥔 corn 🌽 French fries 🍟. Plenty of options for everyone ♡
the KFC in Geneseo is probably the worst KFC to get your food. the food is good but the service is terrible. I waited over a hour to get my food. this is unacceptable. I wasn't the only person who had to wait there where others who where there before me and my after. once you placed your order and paid your bill they forgot about you.
andy patterson
service is normally very slow everyone working in store hides in office not caring about costomers at all
Parking: lots of parking spots after you trash your car getting thru the crater sized pot holes at enterance
BUYER BEWARE ON YOUR PURCHASE. THE STORE HAS NO REFUND OR NO RETURN POLICY. On 3/23/2025 I order 8 pc chicken tender meal which came with 2 large sides. Cost was $34.47. I placed my order payed for the food with my credit card. The cashier told the cooks that they have an order for 8 pc chicken tender, cooks say we don’t have any chicken tenders because they forgot to take them out of the freezer. The shift manager said they don’t have any chicken tenders, I said OK just reimburse my credit card.NOPE WE DONT GIVE REFUNDS. WHAT??? WE DONT GIVE ANY REFUNDS. WOW WOW WOW. CALLED CORPORATE 3x in the past 10 days and still waiting to hear how I am going to get my 33.47money back. They offered me 25.00 gift card.Well that great give you $ 33.47 get NO FOOD AND YOU WANT TO GIVE only 25.00 dollars.Called the general manager of the store the next day and they also stated it was corporate policy to give no refund I kept asking the same question on why you don’t give refunds ESPECIALLY WHEN YOU DONT HAVE THE PRODUCT TO SELL. THEY KEPT STATING NO REFUND,ITS CORPORATE POLICY. I SAID IF YOU WENT TO WALMART AND PAID FOR A ITEM AND DIDNT RECEIVED THE ITEM YOU ARE GOING TO WANT YOUR MONEY BACK CORRECT!!!! ANSWER, WE DONT GIVE REFUNDS. I SAID THAT IS STEALING!!! Same answer WE DONT GIVE REFUNDS. WOW WOW! This is day 12 and still no reply from corporate about the issue. BUYER BEWARE!!!!! If they don’t have the product and you paid for it YOU ANT GETTING YOUR MONEY BACK.
Atmosphere: 2
Service: 1
Love the food but worst time to go is when dining room closed takes forever at drive through
Atmosphere: 4
Food: 5
Service: 3
Terrible only redeeming item was the biscuit
While ordering in the drive thru. They were very helpful. Had not ordered there before but my mom wanted certain things and the women suggested exactly what meal value would be best.
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Fried Chicken
Normally we have good luck in there. But on 1/25 I ordered a spicy sandwich and got a small squirt of sauce. When I asked for a little more they smothered it in it which made it hard to eat. I think they were annoyed and did this on purpose. Staff was not friendly. Several customers had issues while we were there.
Atmosphere: 2
Food: 3
Service: 1
It’s typical fast food however I won’t be returning because of the ENORMOUS pot holes in the parking lot that could do SERIOUS damage to anyones automobile. I think that I will call the corporate office to see what they say. Honestly if you can’t afford the maintenance on the establishment then you probably shouldn’t own a business. It’s going to cause an accident on Lakeville Road during rush hour as someone attempts to enter the facility safely
Atmosphere: 1
Food: 1
Service: 1
very good management because everything was excellent and served you fast and if there was a line there, it's not they're long.
Atmosphere: 5
Food: 5
Service: 5
Food is lowkey good but the service is lowkey terrible. I ordered my food at exactly 5.30PM on a Sunday, while it was a bit busy. I was with a friend group of 5 people, everyone got their order and they completely skipped over me. Also the food for my friends took and unusual amount of time to be served. “Fast food” restaurant my ass. I got the order 38 minutes later after they acknowledged that I didn’t get it.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Fried Chicken
Vegetarian options: Salads 🥗 coleslaw, mashed potatoes 🥔 corn 🌽 French fries 🍟. Plenty of options for everyone ♡
Kid-friendliness: Tons of space & seats.
Atmosphere: 2
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Spicy Chicken Sandwich Combo, KFC Sauce, Gravy, Cole Slaw
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips and Fries
Restaurantji Recommends
Always check food prior to leaving
Atmosphere: 4
Food: 4
Service: 4
I didn't go there
the KFC in Geneseo is probably the worst KFC to get your food. the food is good but the service is terrible. I waited over a hour to get my food. this is unacceptable. I wasn't the only person who had to wait there where others who where there before me and my after. once you placed your order and paid your bill they forgot about you.
service is normally very slow everyone working in store hides in office not caring about costomers at all
Parking: lots of parking spots after you trash your car getting thru the crater sized pot holes at enterance
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Fried Chicken, Gravy
Bucket of Xtra crispy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Cole Slaw
Loading...