Pizza Hut, what on earth happened to you? Nostalgia brought me through your doors, but regret walked me back out. Let’s start with the pizza—or rather, the sad, doughy excuse for one. I ordered a pan pizza, expecting that thick, golden crust with buttery goodness you used to be known for. Instead, I got something that barely qualifies as food. The crust wasn’t more than half an inch thick, and only around the edges, as if they’d completely given up halfway through making it. The middle? Flat, soggy, and undercooked. It honestly looked like it lost a fight with the oven.
As if that weren’t bad enough, the service (if you can call it that) was downright insulting. The front counter was manned by someone who clearly couldn’t have cared less if they tried. This guy looked like he’d rolled straight out of bed into the grease trap and decided personal hygiene was optional for the evening shift. He barely acknowledged me, let alone tried to mask the contempt he seemed to have for the unfortunate souls picking up orders.
And the cherry on top of this disaster? A “tip” option for carryout. Excuse me? You want a tip for handing me a box? A box containing something that could have been a Wegmans frozen pizza—at least those are cooked properly. Fifty dollars for this nonsense. Fifty. For what amounted to an overpriced science experiment gone wrong.
Bottom line: If you’re looking for nostalgia, you won’t find it here. You’ll find bad pizza, apathetic service, and a lingering sense that your hard-earned money could’ve been better spent literally anywhere else. Never again, Pizza Hut. Never again.
Atmosphere: 1
Food: 1
Service: 1
Matthew Barber
Very good
Atmosphere: 5
Food: 5
Service: 5
Jake
I ordered 2 pan pizzas & I go home to eat them I bite into my pizza and I can tell right away there’s no sauce on the pizza so I ask my grandpa do you got pizza sauce on yours and he said “barley any” how do you make a pizza without sauce or forget the sauce? The fry’s were under cooked and same thing with the wings.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: 2 Liter Dr Pepper
Jacob Crocker
Completely messed up my order. I order a regular crust pizza and I get a thin crust! My cheese sticks had a single cut down the middle, guess I have to eat a slab of cheese bread! I get an 8 dollar cookie and it's burnt! Unbelievable! I've never had to pay for such a terrible experience!
Atmosphere: 1
Food: 1
Service: 1
Tracey Danielson
Geneseo location. 2 lg.pizzas.10 piece cheesy bread sticks.very skimpy on pizza sauce and cheese on dry side.bread sticks where extremely narrow that was weird. never had bad meal from there til now. almost $60.for meal.plus I live 45 miles away so not like I could bring it back!!extremely disappointed
Atmosphere: 2
Food: 2
Service: 2
Kira Cromp
Everything was delicious! We had a large order and it was ready in less than 20 mins. Great service and no complaints!
Atmosphere: 5
Food: 5
Service: 5
Tom Brown
Pepperoni pizza was great, just like the old days ...meat lovers pizza was very undercooked. Middle was super soft/doughy and cheese not even melted. Live 45 minutes away so stuck with it.
Atmosphere: 4
Food: 2
Service: 4
Mandy Hawkins
While I did not eat here I went to Wegmans next door got pizza and went outside to eat. If you like to eat in cigarette smoke then you are ok here if not you might want to get on your way like we did. The workers were very dirty and quite nasty and rude
Can someone explain to me how a $13.99 pizza special ends up costing $18.35? Is the tax rate for take out really over 30%?
Terry Bogert
worst pizza I've ever had. not like the old pizza hut
Kathy M
Don't like the smell of any Pizza Hut..ok drive up window for takeout, double charged, food ok for value. Claims Gluten free options but made in same place as gluten products.
havfunwithit
Like pulling teeth to get a cheese and pepperoni at the Buffet. I got here at 12:30 and the buffet lasts till 1:30. No more food came out when I was here. I asked for cheese and pepperoni it never came out. Sloppy lazy people.
Suzanne Miller
The service was excellent. Love the pizza bar and the price is beyond reasonable! The interior, however, needs a makeover. Dark and dreary.
Pizza Hut, what on earth happened to you? Nostalgia brought me through your doors, but regret walked me back out. Let’s start with the pizza—or rather, the sad, doughy excuse for one. I ordered a pan pizza, expecting that thick, golden crust with buttery goodness you used to be known for. Instead, I got something that barely qualifies as food. The crust wasn’t more than half an inch thick, and only around the edges, as if they’d completely given up halfway through making it. The middle? Flat, soggy, and undercooked. It honestly looked like it lost a fight with the oven.
As if that weren’t bad enough, the service (if you can call it that) was downright insulting. The front counter was manned by someone who clearly couldn’t have cared less if they tried. This guy looked like he’d rolled straight out of bed into the grease trap and decided personal hygiene was optional for the evening shift. He barely acknowledged me, let alone tried to mask the contempt he seemed to have for the unfortunate souls picking up orders.
And the cherry on top of this disaster? A “tip” option for carryout. Excuse me? You want a tip for handing me a box? A box containing something that could have been a Wegmans frozen pizza—at least those are cooked properly. Fifty dollars for this nonsense. Fifty. For what amounted to an overpriced science experiment gone wrong.
Bottom line: If you’re looking for nostalgia, you won’t find it here. You’ll find bad pizza, apathetic service, and a lingering sense that your hard-earned money could’ve been better spent literally anywhere else. Never again, Pizza Hut. Never again.
Atmosphere: 1
Food: 1
Service: 1
Very good
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 pan pizzas & I go home to eat them I bite into my pizza and I can tell right away there’s no sauce on the pizza so I ask my grandpa do you got pizza sauce on yours and he said “barley any” how do you make a pizza without sauce or forget the sauce? The fry’s were under cooked and same thing with the wings.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: 2 Liter Dr Pepper
Completely messed up my order. I order a regular crust pizza and I get a thin crust! My cheese sticks had a single cut down the middle, guess I have to eat a slab of cheese bread! I get an 8 dollar cookie and it's burnt! Unbelievable! I've never had to pay for such a terrible experience!
Atmosphere: 1
Food: 1
Service: 1
Geneseo location. 2 lg.pizzas.10 piece cheesy bread sticks.very skimpy on pizza sauce and cheese on dry side.bread sticks where extremely narrow that was weird. never had bad meal from there til now. almost $60.for meal.plus I live 45 miles away so not like I could bring it back!!extremely disappointed
Atmosphere: 2
Food: 2
Service: 2
Everything was delicious! We had a large order and it was ready in less than 20 mins. Great service and no complaints!
Atmosphere: 5
Food: 5
Service: 5
Pepperoni pizza was great, just like the old days ...meat lovers pizza was very undercooked. Middle was super soft/doughy and cheese not even melted. Live 45 minutes away so stuck with it.
Atmosphere: 4
Food: 2
Service: 4
While I did not eat here I went to Wegmans next door got pizza and went outside to eat. If you like to eat in cigarette smoke then you are ok here if not you might want to get on your way like we did. The workers were very dirty and quite nasty and rude
Atmosphere: 1
Service: 1
Drive about an hour to go here for the pizza.
Atmosphere: 5
Food: 5
Service: 5
Absolute best Pizza Hut in the entire nation!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Can someone explain to me how a $13.99 pizza special ends up costing $18.35? Is the tax rate for take out really over 30%?
worst pizza I've ever had. not like the old pizza hut
Don't like the smell of any Pizza Hut..ok drive up window for takeout, double charged, food ok for value. Claims Gluten free options but made in same place as gluten products.
Like pulling teeth to get a cheese and pepperoni at the Buffet. I got here at 12:30 and the buffet lasts till 1:30. No more food came out when I was here. I asked for cheese and pepperoni it never came out. Sloppy lazy people.
The service was excellent. Love the pizza bar and the price is beyond reasonable! The interior, however, needs a makeover. Dark and dreary.
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