Depending on if you go during the day it's pretty fast and friendly service If go after their lobby closes its horrible wait time
Atmosphere: 5
Food: 5
Service: 5
Sidney Miller
Genuinely awful. Employees were dismissive and weird. Got a quesadilla and it wasn’t cooked at all, tortilla wasn’t even warm. Did they forget to cook it? Restaurant was clean enough.
Atmosphere: 3
Food: 1
Service: 2
Lori Stewart
I'm a door dasher, I came to taco bell in geneseo ny yesterday and was treated with the worst service from the manager. I was told that door dashers get their food last. I waited for a half hour and they would not make the order for my customer. Then I let them know that I was reporting this behavior. And the manager threw the bag of food at me. My customer, paid in advance, had a little child at home, waiting for her lunch, and should be treated with more respect, than what that manager gave her. I was apauled and saddened to think , THIS IS THE WORLD WR LIVE IN. this manager should be setting an example not only to her customers, but her employees. She at this point, in my eyes should be reprimanded, or fired. I will back my customers fully and will not be treated or let them be treated in this manner.
Katie Muntz
Waited in the drive thru for almost 40 mins and when I called inside they said they were extremely busy. Ended up leaving 10 mins later and when I passed by the inside was completely empty.
Atmosphere: 1
Food: 1
Service: 1
Trevor L
Got probably the worst food i’ve ever received from a taco bell with none of the substitutions i asked for. Tried to call 4x and either nobody answered or was hung up on
Atmosphere: 1
Food: 1
Service: 1
Holly Naused
Cashier was super helpful and friendly. Kids adored her. Food was a little overdone and dry but service was quick enough to let you know your food was made before you got there. Tables were clean and atmosphere was quiet, bathroom was clean and all functioned as it should.
Super big potholes at the entrance of the restaurant are damaging people's cars. Please be careful when pulling in and out of here. Wait time is hit or miss depending on the day and who is working. They do not pull cars forward to move the line along faster. If you go on days where there are specials (like Tuesday) wait times are much longer.
Atmosphere: 3
Food: 3
Service: 3
Jennifer Clark
Arrived at location at 8:22pm on 1/4/25, lobby doors locked but drive through going and chairs up in lobby. There was a women sweeping. The sign on the doors says Lobby open until 11pm. No other signs. Knocked on door and pointing to sign that says they should be open!! Women then imitated me to another man pointing her fingers!! Man approached door unlocked it. There was 5 young ladies freezing, and myself asking why the doors are locked!! Was then told only drive through is open. These young ladies drove from Buffalo and didn’t want to eat in the car! I said it says lobby is open til 11pm?! He said sorry, closed the door and locked it! So rude!!!!
Atmosphere: 1
Food: 1
Service: 1
mins
This KFC location is a complete disaster. The staff closed the store three hours earlier than the advertised hours and were openly smoking and vaping while on the job. When we tried to enter to get food during what should have been normal operating hours, they refused to let us in. Absolutely unacceptable and a terrible experience overall. This branch needs serious attention.
Went through the drive through. We had two separate orders and when we let the drive through employee know that she blatantly sighed, and just said what is your order, she seemed irritated during the whole order, never thanked us and was very short.
Atmosphere: 1
Food: 3
Service: 1
Heather Duffy
No service . Suppose to open at 10 and nobody was there closed doors locked
Nicole
Always check order after receiving as mine seems to be always incorrect and I have to drive 15 mins back. Open each sandwich and make sure it's correct. Other then that it's great. Ppl aren't the friendliest lol
Atmosphere: 4
Food: 4
Service: 3
Jacob Close
They dropped my food at the drive-through so I had to wait 4 minutes at the window just for them to get my order wrong.
Atmosphere: 1
Food: 2
Service: 1
Melissa Riojas
The last couple of times were terrible service the 1st time they forget to give me two of my items. Of my meal the second time I got KFC and asked for extra crispy chicken I got soggy not all the way cooked chicken it was so gross I didn't even eat it terrible! Then this second time they said I will get part of my 1st order they forgot and had to wait 25 .minutes for them to drop the cherry bites . I'm so frustrated! This is very disappointing. I know they wouldn't like that done to them.
Depending on if you go during the day it's pretty fast and friendly service If go after their lobby closes its horrible wait time
Atmosphere: 5
Food: 5
Service: 5
Genuinely awful. Employees were dismissive and weird. Got a quesadilla and it wasn’t cooked at all, tortilla wasn’t even warm. Did they forget to cook it? Restaurant was clean enough.
Atmosphere: 3
Food: 1
Service: 2
I'm a door dasher, I came to taco bell in geneseo ny yesterday and was treated with the worst service from the manager. I was told that door dashers get their food last. I waited for a half hour and they would not make the order for my customer. Then I let them know that I was reporting this behavior. And the manager threw the bag of food at me. My customer, paid in advance, had a little child at home, waiting for her lunch, and should be treated with more respect, than what that manager gave her. I was apauled and saddened to think , THIS IS THE WORLD WR LIVE IN. this manager should be setting an example not only to her customers, but her employees. She at this point, in my eyes should be reprimanded, or fired. I will back my customers fully and will not be treated or let them be treated in this manner.
Waited in the drive thru for almost 40 mins and when I called inside they said they were extremely busy. Ended up leaving 10 mins later and when I passed by the inside was completely empty.
Atmosphere: 1
Food: 1
Service: 1
Got probably the worst food i’ve ever received from a taco bell with none of the substitutions i asked for. Tried to call 4x and either nobody answered or was hung up on
Atmosphere: 1
Food: 1
Service: 1
Cashier was super helpful and friendly. Kids adored her. Food was a little overdone and dry but service was quick enough to let you know your food was made before you got there. Tables were clean and atmosphere was quiet, bathroom was clean and all functioned as it should.
Atmosphere: 4
Food: 3
Service: 5
Yum 😋
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Taco Supreme, Doritos Locos Tacos, Soft Taco, Guacamole
Super big potholes at the entrance of the restaurant are damaging people's cars. Please be careful when pulling in and out of here. Wait time is hit or miss depending on the day and who is working. They do not pull cars forward to move the line along faster. If you go on days where there are specials (like Tuesday) wait times are much longer.
Atmosphere: 3
Food: 3
Service: 3
Arrived at location at 8:22pm on 1/4/25, lobby doors locked but drive through going and chairs up in lobby. There was a women sweeping. The sign on the doors says Lobby open until 11pm. No other signs. Knocked on door and pointing to sign that says they should be open!! Women then imitated me to another man pointing her fingers!! Man approached door unlocked it. There was 5 young ladies freezing, and myself asking why the doors are locked!! Was then told only drive through is open. These young ladies drove from Buffalo and didn’t want to eat in the car! I said it says lobby is open til 11pm?! He said sorry, closed the door and locked it! So rude!!!!
Atmosphere: 1
Food: 1
Service: 1
This KFC location is a complete disaster. The staff closed the store three hours earlier than the advertised hours and were openly smoking and vaping while on the job. When we tried to enter to get food during what should have been normal operating hours, they refused to let us in. Absolutely unacceptable and a terrible experience overall. This branch needs serious attention.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went through the drive through. We had two separate orders and when we let the drive through employee know that she blatantly sighed, and just said what is your order, she seemed irritated during the whole order, never thanked us and was very short.
Atmosphere: 1
Food: 3
Service: 1
No service . Suppose to open at 10 and nobody was there closed doors locked
Always check order after receiving as mine seems to be always incorrect and I have to drive 15 mins back. Open each sandwich and make sure it's correct. Other then that it's great. Ppl aren't the friendliest lol
Atmosphere: 4
Food: 4
Service: 3
They dropped my food at the drive-through so I had to wait 4 minutes at the window just for them to get my order wrong.
Atmosphere: 1
Food: 2
Service: 1
The last couple of times were terrible service the 1st time they forget to give me two of my items. Of my meal the second time I got KFC and asked for extra crispy chicken I got soggy not all the way cooked chicken it was so gross I didn't even eat it terrible! Then this second time they said I will get part of my 1st order they forgot and had to wait 25 .minutes for them to drop the cherry bites . I'm so frustrated! This is very disappointing. I know they wouldn't like that done to them.
Atmosphere: 1
Food: 1
Service: 1
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