Fire the crew from the morning of 3/28/25. Messes up our order and then proceeded to argue about the order. The girl at the register doesn’t know how to handle pressure, guy making the food was disrespectful and doesn’t listen. Geneseo Tim Hortons is losing its ability to be seen as good anymore.
Atmosphere: 1
Food: 2
Service: 1
Jessica Allen
Workers were too busy gossiping to wait on customers
Atmosphere: 1
Service: 1
Nancy Quibell
Slow and not trained well at all
Bri Gurgel
I went there today and ordered 2 coffees. I had cashier Amber and told her 4 times what I wanted. She messed my coffees up multiples times then had bad attitude when I asked her to fix it. She snatched them out of my hand and informed me I never told her what I wanted when I did. I did not appreciate the attitude when I know I told her what I wanted 4 times.
Bon Bon
The food was awful. My bread was moldy and my tomatoes were soggy. Never will I eat here again . The bathroom were disgusting, the lobby was gross garbage cans were over flowing . 🤮🤮
Atmosphere: 1
Food: 1
Service: 1
Heather Crowley
I'm very unhappy to know that this restaurant supports a manager holding a employee in a office the way she did it's called being captive and I have footage of it. I like Tim Hortons and I don't think I'll ever come here again!
Kvadra Cleaning Services
There is no one here. I arrived at 1:10 pm and have been completely ignored. An older lady with zero orders on the screen is just ignoring me, while another person is busy talking on the phone.
Atmosphere: 1
Food: 1
Service: 1
Rhyan Farmer
Came in on Saturday early afternoon. Worse customer service I have ever been given. I think the employees name was jessie
Service: 1
Carl Hyde
Super slow service. The drive thru takes longer then walking inside at any point in the day. Cashier in drive through just stood there on her phone while I waited at window
Atmosphere: 2
Food: 3
Service: 2
Roluth D
Smelled like poop but the food was alright. Messed up my breakfast buddy's order but we didn't go ask for it fixed as we could see the 2 employees were very busy.
This was my favourite Tim Horton's experience ever! 4 breakfast specials with coffees, muffin/biscuit sandwiches with freshly cooked eggs, not those frozen rubbery things (like DD or S makes) the bacon was crisp, steaming hashbrowns, and fresh donuts! ? All 3 of the staff who helped with our order were efficient and very pleasant! It was busy but well managed so minimal wait!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Simply Bacon, Hash Brown, Doughnut, Boston Cream Donuts
Emily Zemke
This location closing over an hour before they are supposed to.
Service: 1
Crystal Purdy
I ordered 2 dozen donuts for 3 pm for my daughter’s sweet 16. I ordered at 10 am they said they would be ready. They were not ready and in fact the pm staff had no clue about the order. So I had to wait 30 min to get my order. Not happy
Atmosphere: 1
Service: 1
Ginette Murray
People are great, so I hate rating low review but the owner needs to update the drive thru order boards, paper menus fall, never updated with all the specials...great drive thru employees
Fire the crew from the morning of 3/28/25. Messes up our order and then proceeded to argue about the order. The girl at the register doesn’t know how to handle pressure, guy making the food was disrespectful and doesn’t listen. Geneseo Tim Hortons is losing its ability to be seen as good anymore.
Atmosphere: 1
Food: 2
Service: 1
Workers were too busy gossiping to wait on customers
Atmosphere: 1
Service: 1
Slow and not trained well at all
I went there today and ordered 2 coffees. I had cashier Amber and told her 4 times what I wanted. She messed my coffees up multiples times then had bad attitude when I asked her to fix it. She snatched them out of my hand and informed me I never told her what I wanted when I did. I did not appreciate the attitude when I know I told her what I wanted 4 times.
The food was awful. My bread was moldy and my tomatoes were soggy. Never will I eat here again . The bathroom were disgusting, the lobby was gross garbage cans were over flowing . 🤮🤮
Atmosphere: 1
Food: 1
Service: 1
I'm very unhappy to know that this restaurant supports a manager holding a employee in a office the way she did it's called being captive and I have footage of it. I like Tim Hortons and I don't think I'll ever come here again!
There is no one here. I arrived at 1:10 pm and have been completely ignored. An older lady with zero orders on the screen is just ignoring me, while another person is busy talking on the phone.
Atmosphere: 1
Food: 1
Service: 1
Came in on Saturday early afternoon. Worse customer service I have ever been given. I think the employees name was jessie
Service: 1
Super slow service. The drive thru takes longer then walking inside at any point in the day. Cashier in drive through just stood there on her phone while I waited at window
Atmosphere: 2
Food: 3
Service: 2
Smelled like poop but the food was alright. Messed up my breakfast buddy's order but we didn't go ask for it fixed as we could see the 2 employees were very busy.
Atmosphere: 2
Food: 3
Service: 4
Restaurantji Recommends
This was my favourite Tim Horton's experience ever! 4 breakfast specials with coffees, muffin/biscuit sandwiches with freshly cooked eggs, not those frozen rubbery things (like DD or S makes) the bacon was crisp, steaming hashbrowns, and fresh donuts! ? All 3 of the staff who helped with our order were efficient and very pleasant! It was busy but well managed so minimal wait!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Simply Bacon, Hash Brown, Doughnut, Boston Cream Donuts
This location closing over an hour before they are supposed to.
Service: 1
I ordered 2 dozen donuts for 3 pm for my daughter’s sweet 16. I ordered at 10 am they said they would be ready. They were not ready and in fact the pm staff had no clue about the order. So I had to wait 30 min to get my order. Not happy
Atmosphere: 1
Service: 1
People are great, so I hate rating low review but the owner needs to update the drive thru order boards, paper menus fall, never updated with all the specials...great drive thru employees
Atmosphere: 3
Food: 3
Service: 5
The server was awesome.
Atmosphere: 5
Food: 5
Service: 5
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