Tired of coming to this place hearing employees talk so terribly about each other, pretty sad the person mostly running her mouth is the MANAGER of the establishment . Absolutely unprofessional. I don’t see a dm taking care of it either. Won’t be coming back after a couple years going here.
Dalton Burns
They never get my order right and haven't for the past few months. I called down once already and they explained that it's new staff.... It's been over a month since then and they continue to mess it up even before the new hires! It's a shame because I prefer their coffee and the breakfast is good if they get the order right. Don't order breakfast from there because you'll be disappointed when it's wrong.I was told in the comment below to contact whether via email or by phone call..... I have tried calling 5 times for long durations of time and the link you sent doesn't specify the store and will not suffice in fixing your problem.
Atmosphere: 1
Food: 3
Service: 1
Susan Hebson
Good food.
Atmosphere: 4
Food: 4
Service: 4
Brenna Nixon
I come here quite often for work orders, and always go inside to make it easier for employees. It's not a huge order, usually three coffees and two breakfast wraps. The staff is always fantastic, but I came in today at about 10:45 and placed my usual order. The blonde woman named Bre, took my order and made it very obvious she didn't want to be there. She made my drinks, and one was supposed to be a large but she gave me a medium. I asked for it to be a large and offered to pay the difference since she didn't charge me correctly. She was EXTREMELY rude and made it very obvious that once again, she didn't want to be there. If you make a mistake, fix it and move on. Do better miss girl, or get out of customer service!!
Atmosphere: 4
Food: 5
Service: 1
Heather Grove
The food was great. Service, it's like she was in a rush. Tried to give me someone else's order and forgot to give me back my bank card.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bagel
Brianna Adams
The drivethur takes forever and they can't make a coffee right to save their life. They also never have any tim bits the guy that is supposed to be the manager is always on his phone and has no care to do his job!!!! This place is a
Atmosphere: 1
Food: 1
Service: 1
Toni Moracco
Usually it's good but last few times geill wasn't working, and other day no hashbrowns for wrap and they forgot my sons donut that we paid
Atmosphere: 1
Food: 1
Service: 1
Reinaldo Ocasio
Excellent! Hot fresh delicious coffee and warm chocolate Timbits. Nice job Geneva, NY Tim Hortons!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Doughnut Holes, Cheese Croissant, Breakfast Burrito, Cotton Candy Ice Cream with Mini Marshmallows, Bagel
Sierra Rose
Love love love the donuts, food and drinks but the customer service from their own manager was terrible and never said their name but I did end up talking to Krista about my issue and she was very polite and helped fix the situation.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Donuts, Doughnut Holes
Kathryn Moser
The low posts are due to the false advertizing. As you can see, the sign says Coldstone Creamery ice cream.Grandkids had the day off and we were blessed to have the grandkids, girl 10yrs and boy7yrs. We had a great morning with pancake breakfast, going thru a Haunted Skeleton and WesternTown and Cornmaze. As a former teacher and indulgent grandma I planned the best kind of lunch a kid could want.... fancy ice cream. There was no ice cream.....there was no Coldstone.The clerk explained that they took out the Coldstone several years ago.We were tired, the kids were ready to burst into tears, and I was ready to boil over. When I asked why there was a sign that clearly said "Coldstone" she replied, " they said it was cheaper to leave it than take it down". That is a very cheap, lame, and money hungry answer. So obviously they care more about their back pocket than the public...........and children who were very disappointed. My answer is, "Get a ladder, a bucket of paint and a paint brush...lazy owners!!!!!"
Girls running it have no customer service skills and messed up the order as well.
Atmosphere: 3
Food: 4
Service: 1
Dorothy Mcdonald
My hashbrown was cold and mushy other than that everything was
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Donuts
Jay Vollmer
A little slow of service but has good
Atmosphere: 4
Food: 4
Service: 4
Kristen Noelle
My Mom and I take our family dog for a ride in the car every day. As part of our outing, we stop by Tim Hortons for our usual XL Decaf Triple Triple coffees. Every time we go through the drive-thru, the girls at the window greet us with a smile and a kind conversation. They all take the time to acknowledge our dog and even know her by name now. They make it a point to give her a little treat each time we go. It's the simplest of gestures, like remembering our dog's name, to making her feel special with a treat, that make Tim Hortons stand out above all the rest. A special thank you to the staff of the Geneva location for making our daily adventure with our pup even more special.
Food: 5
Service: 5
Gary Wurstner
It's a fast food chain donut shop, so there's not much in the way of atmosphere. I like their coffee better than Dunkins. Their donuts are very good.
Tired of coming to this place hearing employees talk so terribly about each other, pretty sad the person mostly running her mouth is the MANAGER of the establishment . Absolutely unprofessional. I don’t see a dm taking care of it either. Won’t be coming back after a couple years going here.
They never get my order right and haven't for the past few months. I called down once already and they explained that it's new staff.... It's been over a month since then and they continue to mess it up even before the new hires! It's a shame because I prefer their coffee and the breakfast is good if they get the order right. Don't order breakfast from there because you'll be disappointed when it's wrong.I was told in the comment below to contact whether via email or by phone call..... I have tried calling 5 times for long durations of time and the link you sent doesn't specify the store and will not suffice in fixing your problem.
Atmosphere: 1
Food: 3
Service: 1
Good food.
Atmosphere: 4
Food: 4
Service: 4
I come here quite often for work orders, and always go inside to make it easier for employees. It's not a huge order, usually three coffees and two breakfast wraps. The staff is always fantastic, but I came in today at about 10:45 and placed my usual order. The blonde woman named Bre, took my order and made it very obvious she didn't want to be there. She made my drinks, and one was supposed to be a large but she gave me a medium. I asked for it to be a large and offered to pay the difference since she didn't charge me correctly. She was EXTREMELY rude and made it very obvious that once again, she didn't want to be there. If you make a mistake, fix it and move on. Do better miss girl, or get out of customer service!!
Atmosphere: 4
Food: 5
Service: 1
The food was great. Service, it's like she was in a rush. Tried to give me someone else's order and forgot to give me back my bank card.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Bagel
The drivethur takes forever and they can't make a coffee right to save their life. They also never have any tim bits the guy that is supposed to be the manager is always on his phone and has no care to do his job!!!! This place is a
Atmosphere: 1
Food: 1
Service: 1
Usually it's good but last few times geill wasn't working, and other day no hashbrowns for wrap and they forgot my sons donut that we paid
Atmosphere: 1
Food: 1
Service: 1
Excellent! Hot fresh delicious coffee and warm chocolate Timbits. Nice job Geneva, NY Tim Hortons!?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Doughnut Holes, Cheese Croissant, Breakfast Burrito, Cotton Candy Ice Cream with Mini Marshmallows, Bagel
Love love love the donuts, food and drinks but the customer service from their own manager was terrible and never said their name but I did end up talking to Krista about my issue and she was very polite and helped fix the situation.
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Donuts, Doughnut Holes
The low posts are due to the false advertizing. As you can see, the sign says Coldstone Creamery ice cream.Grandkids had the day off and we were blessed to have the grandkids, girl 10yrs and boy7yrs. We had a great morning with pancake breakfast, going thru a Haunted Skeleton and WesternTown and Cornmaze. As a former teacher and indulgent grandma I planned the best kind of lunch a kid could want.... fancy ice cream. There was no ice cream.....there was no Coldstone.The clerk explained that they took out the Coldstone several years ago.We were tired, the kids were ready to burst into tears, and I was ready to boil over. When I asked why there was a sign that clearly said "Coldstone" she replied, " they said it was cheaper to leave it than take it down". That is a very cheap, lame, and money hungry answer. So obviously they care more about their back pocket than the public...........and children who were very disappointed. My answer is, "Get a ladder, a bucket of paint and a paint brush...lazy owners!!!!!"
Atmosphere: 1
Food: 4
Service: 4
Restaurantji Recommends
Girls running it have no customer service skills and messed up the order as well.
Atmosphere: 3
Food: 4
Service: 1
My hashbrown was cold and mushy other than that everything was
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Donuts
A little slow of service but has good
Atmosphere: 4
Food: 4
Service: 4
My Mom and I take our family dog for a ride in the car every day. As part of our outing, we stop by Tim Hortons for our usual XL Decaf Triple Triple coffees. Every time we go through the drive-thru, the girls at the window greet us with a smile and a kind conversation. They all take the time to acknowledge our dog and even know her by name now. They make it a point to give her a little treat each time we go. It's the simplest of gestures, like remembering our dog's name, to making her feel special with a treat, that make Tim Hortons stand out above all the rest. A special thank you to the staff of the Geneva location for making our daily adventure with our pup even more special.
Food: 5
Service: 5
It's a fast food chain donut shop, so there's not much in the way of atmosphere. I like their coffee better than Dunkins. Their donuts are very good.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Donuts