Dunkin'
55 Crosspoint Pkwy Suite 100, Getzville
(716) 206-3093
Recent Reviews
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I go here almost every morning and lately the coffee has been really bad. 9 times out of 10 the coffee tastes watered down. I don’t understand how when you tell them exactly what you want in them. I love my coffee and look forward to it so much when it’s done correctly and tasted amazing. I’m done paying for the inconsistent results. It’s not worth it.
I go to dunkin every morning on my 15 minute break to get coffee, I have never had an issue. Today I realized there was a dunkin closer to my job, which was this one.
To say I was disappointed is a huge understatement. I ordered a medium latte with hazelnut, coconut, and oatmilk. It tasted like plain oatmilk and had coffee grounds in it?! (I have attached pictures).
My boyfriend ordered a large chai tea latte that had 90% syrup in it. I tried his and even spit it out.
I am very disappointed in my experience and I have never had a bad one until today.
Slowest dunkin I have ever been to. Faster to get a sit down breakfast than this location. Coming from Massachusetts where dunkin started this is a disgrace to the franchise.
Atmosphere: 2
Food: 2
Service: 1
Went through the drive through and ordered a Starry Soda and a Blue Raspberry Coolata, he got the Coolata right, but made, and charged us for a Crunch iced Coffee, we told him no, it was a Starry Soda(a sprite), and he brings bottled water out instead. He was rude and clueless. We left and will NOT be going back.
Atmosphere: 1
Food: 1
Service: 1
This is a nice quiet restaurant in the Crosspoint business park. A nice place to get away to relax with a donut and a coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Horrible customer service...I would strongly recommend going to a different Dunkin...I'll give you a quarter if you don't go to this one
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese
Horrible service...stay far away from this location...just take the 2 minute drive to Tim Hortons down the road
Asked for ham and Swiss on everything bagel. This is what I got
Food: 2
Service: 2
If you order more than 2 things the order will ALWAYS be wrong. Tim Hortons right down the road. Also they will make you ask for your change if it's less than a quarter
Atmosphere: 1
Food: 1
Service: 1
Always good
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Because we were there early in the morning the selection of baked goods was fresh, varied, and delicious.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Never and I mean never go to this dunkin' donuts to order coffee. I went in side to places order. Not one person said hi how can I help you. Or sorry where bizzy nothing. They strictly focused on the drive-thru. Not caring about customers incame inside. There was a group of four people all folks on drive-thru not customers that were inside. That was a waste of my time would never suggest going inside
Service: 1
This place is not clean. Bathroom looks like it hasn't been cleaned in a month. Disgusting, how is the kitchen, I wonder! If you see the employees/owners, you know what I mean. Cleanliness just isn't important to some people. What a shame.
Atmosphere: 1
Food: 3
Service: 3
I have purchased items at this location. Waited for ten minutes at the counter once and no one helped me. Today when I went through drive through because website says free pup cups they wanted to charge me. If that’s good customer service then I have a wrong business model I follow .. are you kidding me ! I will NEVER ago back. Was it worth it for the 2 cent pup up!
Service: 1
Go there 2x a week for decaf ice coffee or decaf expresso over ice. Everything was fine until yesterday. Ordered decaf expresso double over ice. Usually takes time to brew decaf, instead drink was instantly ready asked if decaf she said yes. It wasn’t. I only drank abt 2/3 of a cup and was so sick from caffeine. I’m very sensitive and was shaky at work, didn’t sleep, heart racing. Sorry won’t be back. It’s important you make what people ask for. Waisted my money
Atmosphere: 5
Food: 1
Service: 2
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