Rachel's Mediterranean Grill

On most Saturday’s, we generally decide in the late afternoon to get takeout from somewhere. This past Saturday, my wife decided early in the day on Rachel’s, as she was really in the mood for it. I arrived at the CrossPoint location at 5:30 pm and the store was locked up and the all lights off. The sign on the door stated a 6:00 pm closing time, so you can just imagine my disapointment.

Atmosphere: 1

Food: 1

Service: 1

Closed by 7 is really disappointing. Love this spot but closes too early for us to make it there.

So frustrating not my first issue at this Getzville location- forgotten dressing, brown lettuce, moldy american cheese to name a couple things that have happened.

Unfortunately we had been waiting for couple years for Niagara Falls Boulevard /East Robinson location to open near Delta Sonic because it is closer to us but after reading that Rachel’s is being sued for non payment I don’t think that will be happening any time soon.

Final straw, 3/12 we ordered a Greek Pita Wrap and Dominic was just confused to say the least when I asked since we were not eating right away and to keep it fresh - for the wrap on the side and the toppings in the bowl. He made regular salad bowls but then charged us for the pita which normally comes with the salad bowl. I went back in and told them about the issue after looking at my receipt. We can’t do anything and he offered to have his manager call me but he is on vacation. I said when will he be back a week and a half.

The other female employee said I was just texting with Brandon the Director of Operations and I will have him call you. She took my cell number and I did not received a call as she promised. Then I go on Rachel’s website and says in Q&A issues at locations please contact our customer service using this submit a request form; when you click on it, it takes you to Zendesk and it says oops this Help Desk no longer exists.

A day or two after I called and spoke with Danny an Executive Chef and told him about what had happened. He apologized profusely and said he would speak to Brandon and have my whole purchase refunded. Then to find out it was not fully refunded as Danny had assured me it would be. Called again on 3/27 Jerry General Manager at the Getzville location and he says I’ll text Brandon. Still not fully refunded. Just terrible that there is no accountability and they just do not care apparently!

You can't go wrong with Rachel's. This location is super clean, food is very fresh,and staff is very friendly. The setup is similar to chipotle, where you can purchase their recommended entrees or you can build your own.

Showed up 20 minutes before close, they "ran out of everything". Told me the transit location closes at 9, but it doesn't.

Service: 1

Today, I visited and Ms. Emma provided exceptional service. I asked for some feta cheese and she generously gave me almost a whole spoonful. Definitely deserves employee of the year.

Atmosphere: 5

Food: 5

Service: 5

Spectacular

First time customer. Will 100% be going back. Walked in with questions. Terry was great help. Recommend a steak rice bowl with dill sauce. Amazing. Pita bread on the side and a drink. A little pricey but very much worth it for the service and food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brown Rice Bowl, Baklava

My family go here often and the food and service is fantastic

Dietary restrictions: The grilled chicken is great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brown Rice Bowl, Greek Salad

I stopped in here after work just for a bowl before my daughter’s ballet recital. I was greeted by a girl named Emma who was very happy and welcoming, and she out together an amazing bowl! 10/10 would come again.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Brown Rice Bowl

pricey

Atmosphere: 3

Food: 4

Service: 4

I just went to Rachel’s in the cross point plaza for dinner recently. I was greeted by a lovely staff (Emma and Zach). Not only were they friendly but they also were very efficient. The restaurant was very clean and the food was also great! 10/10 job from the Thursday night shift! Will definitely be recommending Rachel’s to my family and friends.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Hand Cut Greek Fries, Greek Salad

The food is ok, just ok. I feel like they are over priced. My husband and I went for lunch, I had a rice bowl with veggies and cheese. My husband had a wrap with chicken we got a bottle of Sprite to split and grabbed a baklava to split as well. The total came to $35.00. I would have rather went to Zoes or Olympia and had better food for the same price. I also went into the restroom to wash my hands and it was really gross. The whole experience was not that good.

Atmosphere: 3

Food: 3

Service: 3

Quick service, generous portions!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Souvlaki, Brown Rice Bowl

I have find hair in the food I will never go there

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: White Rice Bowl