Ladies there are nice and have good manners. I enjoy coming to this location and the Lakeville road location.
Atmosphere: 5
Food: 5
Service: 5
Adriana Walsh
Noticed when its busy, they get confused with your order.
Atmosphere: 2
Food: 3
Service: 3
Varshi Pharm
This Dunkin’ needs serious improvement in staff professionalism and customer service. I came in for a hot coffee, and they handed me an iced one instead. When I politely asked for it to be corrected, the employee refused and insisted I take the iced coffee because it was “already made.” Rather than acknowledging the mistake and fixing it, she became defensive. What made the situation even worse was that she began speaking negatively about me in another language—unaware that I actually understood every word. I calmly let her know that I did, in fact, understand what she was saying. The receipt clearly showed I had ordered a hot coffee, so the mistake was entirely on their end, yet I was treated as if I was the problem. Instead of escalating further, I chose to leave without my coffee. It’s unacceptable to be treated with such disrespect, especially over something so simple to fix. To make matters worse, none of the employees wear name tags, so there's no accountability. I will not be returning to this location and will be warning others to avoid it as well. There are plenty of places where you can start your day without being mistreated or disrespected.
Atmosphere: 1
Food: 2
Service: 1
S S
Donuts at this location are stale. Not edible. Wondering if they just kept their stock from yesterday and beyond. Too far for me to take it back to them to complain. Be warned about the stale donuts. I bought three different kinds and they are all stale. Very saddened as I looked forward to a soft squishy donut
Vanessa Kirk
They ALWAYS get the orders wrong and they are super slow. It took them 10 minutes to make one iced coffee and the customer service is disgusting and unprofessional
Food: 2
Service: 1
Jae Jose
Quick bite and drink to go
Atmosphere: 4
Food: 5
Service: 5
Mridul
Very convenient to grab a bite. America does run on Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Vrunda Patel
Ordered grilled cheese there was realy lesss cheese and wasn’t grilled. Ordered Bagel with cream cheese I choose toast dark and my bagel wasn’t toast at all.
Honestly I just got the worse frozen s’mores coffee. It was mainly liquid and not blended well and taste off for lack of better words. As I was drinking the coffee the blended ice just stayed. I am disappointed.
Atmosphere: 4
Food: 1
Service: 1
Laura G.
Love this place and people work here on afternoon are amazing ?
Atmosphere: 5
Food: 5
Service: 5
Mandeep Karir
The blueberry donut coffee was good but the old fashioned donut was very chewy and doughy. I think it was underbaked. It’s also not easy to enjoy coffee when there are people coming in asking everyone for money. The staff are nice and the coffee is good
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Dunkin' Refreshers
Salman Iftikhar
This was my first time busting this restaurant and I must say that the customer service is excellent. The food is freshly made. The location is very convenient along with plenty of parking. My only recommendation is to create more dine in area so the customers can enjoy the freshly made food rather than taking home as it does tend to get a bit cold and the taste isn’t the same. The restaurant is clean and well maintained. The ambience is pretty nice as well. I would highly recommend this restaurant if you are around gen area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Munchkins Donut Hole Treats, Donuts
Christine Rodriguez
I've been coming to this location for close to 10 years and the service is trash. I don't get treated with any type of good customer service I do tend to believe. You can greet them and they cannot make any eye contact or even respond with a simple hello.
Parking: Parking is located in the rear of building
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Doughnut, Wake-Up Wrap - Sweet Black Pepper Bacon, Sausage Egg and Cheese
Ladies there are nice and have good manners. I enjoy coming to this location and the Lakeville road location.
Atmosphere: 5
Food: 5
Service: 5
Noticed when its busy, they get confused with your order.
Atmosphere: 2
Food: 3
Service: 3
This Dunkin’ needs serious improvement in staff professionalism and customer service. I came in for a hot coffee, and they handed me an iced one instead. When I politely asked for it to be corrected, the employee refused and insisted I take the iced coffee because it was “already made.” Rather than acknowledging the mistake and fixing it, she became defensive.
What made the situation even worse was that she began speaking negatively about me in another language—unaware that I actually understood every word. I calmly let her know that I did, in fact, understand what she was saying. The receipt clearly showed I had ordered a hot coffee, so the mistake was entirely on their end, yet I was treated as if I was the problem.
Instead of escalating further, I chose to leave without my coffee. It’s unacceptable to be treated with such disrespect, especially over something so simple to fix. To make matters worse, none of the employees wear name tags, so there's no accountability.
I will not be returning to this location and will be warning others to avoid it as well. There are plenty of places where you can start your day without being mistreated or disrespected.
Atmosphere: 1
Food: 2
Service: 1
Donuts at this location are stale. Not edible. Wondering if they just kept their stock from yesterday and beyond.
Too far for me to take it back to them to complain.
Be warned about the stale donuts.
I bought three different kinds and they are all stale. Very saddened as I looked forward to a soft squishy donut
They ALWAYS get the orders wrong and they are super slow. It took them 10 minutes to make one iced coffee and the customer service is disgusting and unprofessional
Food: 2
Service: 1
Quick bite and drink to go
Atmosphere: 4
Food: 5
Service: 5
Very convenient to grab a bite. America does run on Dunkin.
Atmosphere: 5
Food: 5
Service: 5
Ordered grilled cheese there was realy lesss cheese and wasn’t grilled.
Ordered Bagel with cream cheese I choose toast dark and my bagel wasn’t toast at all.
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Grilled Cheese, Bagel, Loaded Hash Browns
I got a dozen of donuts this morning it was terrible and not fresh at all I went to return it then she offered me the fresh ones
Food: 1
Parking: Parking lot is behind the store
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Honestly I just got the worse frozen s’mores coffee. It was mainly liquid and not blended well and taste off for lack of better words. As I was drinking the coffee the blended ice just stayed. I am disappointed.
Atmosphere: 4
Food: 1
Service: 1
Love this place and people work here on afternoon are amazing ?
Atmosphere: 5
Food: 5
Service: 5
The blueberry donut coffee was good but the old fashioned donut was very chewy and doughy. I think it was underbaked. It’s also not easy to enjoy coffee when there are people coming in asking everyone for money. The staff are nice and the coffee is good
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Dunkin' Refreshers
This was my first time busting this restaurant and I must say that the customer service is excellent. The food is freshly made. The location is very convenient along with plenty of parking. My only recommendation is to create more dine in area so the customers can enjoy the freshly made food rather than taking home as it does tend to get a bit cold and the taste isn’t the same. The restaurant is clean and well maintained. The ambience is pretty nice as well. I would highly recommend this restaurant if you are around gen area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: English Muffin, Munchkins Donut Hole Treats, Donuts
I've been coming to this location for close to 10 years and the service is trash. I don't get treated with any type of good customer service I do tend to believe. You can greet them and they cannot make any eye contact or even respond with a simple hello.
Parking: Parking is located in the rear of building
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Doughnut, Wake-Up Wrap - Sweet Black Pepper Bacon, Sausage Egg and Cheese
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