I have placed an order in drive thru I was successfully get placed after going through the window they told there machines are down. Atleast they need to keep before in the app so that the customer will understand everything and proceed further and never get disappointed. But anyways I don’t visit again thanks
Maria D
We placed a pickup order at this Dunkin’ and were really let down by the service. The person at the window was unnecessarily rude when informing us that the donuts we ordered weren’t available. When we politely asked what they did have, he listed the options with even more attitude—completely uncalled for, especially since we were being perfectly pleasant.
To make matters worse, after we chose new flavors, we were still given the wrong ones. It wasn’t busy, so there was no clear reason for the frustration or the mistake.
Honestly, it’s just donuts—there’s no reason to speak to customers that way. A really disappointing experience that left a bad taste, and not from the food.
Christina Esposito
My previous review was for the other DD I’m so sorry…. Glenmont DD is friendly, quick and efficient!! I go there maybe 2 times a day and no matter what time, my coffee is fresh and customer service is top notch!!!
Nathan Wilson
There is a guy that works the counter inside who absolutely hates taking your order and believe me he is gonna let you know about it. Should not complain though.,.. at least he acknowledges your standing there the others rarely check to see if anyone is standing there. This is also the only location where I get chopped hash browns. Almost every other location gives me these round tot like things. This place you get a baggie of shredded potatoes 9-10 times. I gave them 1 star because I had to and the second star because they have coffee. Honestly just hold off for a few miles and there are far better options.
Gillian Cannon
Only drive throw is open and not front door for customers. Bad service
Jay M
I go to this one often because I pass it for work, but this is the second time I have had hair in my coffee, have had hair on food from here which makes more sense but how can you not notice hair in my coffee cup! Will drive the extra miles to another location that’s more sanitary
george bercharlie
Kid-friendliness: 3 minutes no one waiting on me they were bitching about the new employee being 70 years old a senior citizen 11/4/2024 1:05 p.m.
Atmosphere: 1
Food: 1
Service: 1
Megan Swinegar
They get my drink wrong . So I usually have to go in. Not worth is
Dawn mello
Love Tina the Manager. She busts her butt and is always smiling. Plus she makes the best Iced Coffee!!
Atmosphere: 4
Food: 2
Service: 5
Денис Кучера
Umme , is the best worker i’ve ever seen , u should pay her 2 times more , i love this place , i hope you’ll get more workers like that
always get the orders wrong, super slow, just got uber eats from them and they say they have absolutely no food??? paid 27$ for two sandwiches and two drinks and only got the drinks, only got refunded ONE DOLLAR. lazy. ripped off. do better.
Atmosphere: 1
Food: 1
Service: 1
Kaylee Sawicki
My dog and I love this Dunkin!
Atmosphere: 5
Food: 5
Service: 5
Paula
I got my drink and there was a maggot in my drink. The service was okay it could have been better. I ordered 6 donuts 4 of them were wrong
I have placed an order in drive thru I was successfully get placed after going through the window they told there machines are down. Atleast they need to keep before in the app so that the customer will understand everything and proceed further and never get disappointed. But anyways I don’t visit again thanks
We placed a pickup order at this Dunkin’ and were really let down by the service. The person at the window was unnecessarily rude when informing us that the donuts we ordered weren’t available. When we politely asked what they did have, he listed the options with even more attitude—completely uncalled for, especially since we were being perfectly pleasant.
To make matters worse, after we chose new flavors, we were still given the wrong ones. It wasn’t busy, so there was no clear reason for the frustration or the mistake.
Honestly, it’s just donuts—there’s no reason to speak to customers that way. A really disappointing experience that left a bad taste, and not from the food.
My previous review was for the other DD I’m so sorry…. Glenmont DD is friendly, quick and efficient!! I go there maybe 2 times a day and no matter what time, my coffee is fresh and customer service is top notch!!!
There is a guy that works the counter inside who absolutely hates taking your order and believe me he is gonna let you know about it. Should not complain though.,.. at least he acknowledges your standing there the others rarely check to see if anyone is standing there. This is also the only location where I get chopped hash browns. Almost every other location gives me these round tot like things. This place you get a baggie of shredded potatoes 9-10 times. I gave them 1 star because I had to and the second star because they have coffee. Honestly just hold off for a few miles and there are far better options.
Only drive throw is open and not front door for customers. Bad service
I go to this one often because I pass it for work, but this is the second time I have had hair in my coffee, have had hair on food from here which makes more sense but how can you not notice hair in my coffee cup! Will drive the extra miles to another location that’s more sanitary
Kid-friendliness: 3 minutes no one waiting on me they were bitching about the new employee being 70 years old a senior citizen 11/4/2024 1:05 p.m.
Atmosphere: 1
Food: 1
Service: 1
They get my drink wrong . So I usually have to go in. Not worth is
Love Tina the Manager. She busts her butt and is always smiling. Plus she makes the best Iced Coffee!!
Atmosphere: 4
Food: 2
Service: 5
Umme , is the best worker i’ve ever seen , u should pay her 2 times more , i love this place , i hope you’ll get more workers like that
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great coffee
Atmosphere: 5
Food: 5
Service: 5
always get the orders wrong, super slow, just got uber eats from them and they say they have absolutely no food??? paid 27$ for two sandwiches and two drinks and only got the drinks, only got refunded ONE DOLLAR. lazy. ripped off. do better.
Atmosphere: 1
Food: 1
Service: 1
My dog and I love this Dunkin!
Atmosphere: 5
Food: 5
Service: 5
I got my drink and there was a maggot in my drink. The service was okay it could have been better. I ordered 6 donuts 4 of them were wrong
Atmosphere: 1
Food: 1
Service: 3
Worst donuts on the face of the earth.
Atmosphere: 1
Food: 1
Service: 1
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