The absolute worst Starbucks on the face of the planet. This being the only Starbucks drive-thru near us. My fiancé and I patronize this establishment regularly. Almost on a daily basis as it is a convenient stop on my way to work in the morning at 6:30AM. The management here is abhorrent. Eight times out of ten the drinks are made correctly, as we order the same thing every time we go. Twice my fiancé had to return coffees I refused to drink b/c they didn’t taste right. This is a tedious task, b/c he has to drop me off at work and then double back to Starbucks. I know the Starbucks policy is to remake any drink you are unhappy with. It’s a good policy at $7 a drink b/c I don’t need to waste money on something I’m not even going to drink. The last time my fiancé went to return a coffee the manager treated him like he was trying to scam the store by asking to have his coffee remade. The way she spoke to him was absolutely disgusting and unprofessional. We usually tip in the drive thru so to insinuate we want anything more than a the correct drinks we paid for is the most offensive and disrespectful thing I’ve ever heard. Anyway after disrespecting us the manager gave us 2 cards that said “$4 off the next drink” which also did not work when we tried to use them at different Starbucks. Why not just refund the price of the drink? I DO NOT recommend this location. Stay away! I would give ZERO stars if I could.. but instead I’ll just tell you this there is a Starbucks across the street inside Market 32 , it’s not as convenient as the drive-thru, but they get the order right the 1st time.
Atmosphere: 1
Food: 1
Service: 1
Victoria Haller
A winter storm took out most of our towns power last night and the three employees were absolutely swamped- Christina helped me and was like a machine churning out drinks under a lot of pressure. Despite being spread so thin the three employees were all doing great, thank you for your hard work
Atmosphere: 5
Food: 5
Service: 5
Lossell Thomas
I'm so glade they put a Starbucks close
Atmosphere: 5
Service: 5
Jay Woz
This Starbucks has the most friendliest staff! Makes coming here every morning a joy! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Carrington
Whoever was taking the drive thru orders at 253 pm today 22Nov2023 was rude, un professional and nasty. My cup had chocolate all over it , I order a strawberry refresher. When I brought it to her attention she rolled her eyes. I also was left waiting for abt 5 mins and there weren’t any cars in front of me. It was a white woman with brown hair (I think) and something that looked hand written on her apron.
Service: 1
Dominic Scaringe
Never mess up my order for starters, and they usually have super pleasant workers. Today someone named Lauren helped me out and she was just the best!
Food: 5
Service: 5
Nathaniel “Aniel” Galloway
Another reliable Starbucks location.I wish they had more staff in the evening but overall it's a great spot for tasty espresso beverages and fruity refreshers.Like all Starbucks it's not cheap, but at least it has quality products. Much better than Dunkin, if your not looking to spend $5+ on a beverage Cumberland farms is across the street. But if you want a Latte or a matcha tea you don't have many if any other options.
Atmosphere: 4
Food: 5
Service: 5
Kayleigh Brandow
Fantastic everytime!!
Atmosphere: 5
Food: 5
Service: 5
Katie Dobiel
Loving the Glenmont Starbucks. The staff is friendly and know the job. Egg bites and cold brew are very tasty, too. Wish it had more seating since we have a long winter.
Nice to finally have a Starbucks. My only beef is with the windy drive thru lane.
Jerry Landi
Awesome
Atmosphere: 5
Food: 5
Service: 5
Anthony
They get my coffee (mobile order on the app) right every time, ready within minutes. New store is staying clean and welcoming. Plaza developer created a mess for traffic flow around this store (no fault of theirs) so use caution, but definitely the best and most consistent Starbucks in the Capital Region!
Atmosphere: 5
Service: 5
LOA5000 Andrew
Looks nice!
Ashby
Great location and beautiful store. Customer service is excellent!
Great staff! Quick and friendly!
Atmosphere: 5
Food: 5
Service: 5
The absolute worst Starbucks on the face of the planet. This being the only Starbucks drive-thru near us. My fiancé and I patronize this establishment regularly. Almost on a daily basis as it is a convenient stop on my way to work in the morning at 6:30AM. The management here is abhorrent. Eight times out of ten the drinks are made correctly, as we order the same thing every time we go. Twice my fiancé had to return coffees I refused to drink b/c they didn’t taste right. This is a tedious task, b/c he has to drop me off at work and then double back to Starbucks. I know the Starbucks policy is to remake any drink you are unhappy with. It’s a good policy at $7 a drink b/c I don’t need to waste money on something I’m not even going to drink. The last time my fiancé went to return a coffee the manager treated him like he was trying to scam the store by asking to have his coffee remade. The way she spoke to him was absolutely disgusting and unprofessional. We usually tip in the drive thru so to insinuate we want anything more than a the correct drinks we paid for is the most offensive and disrespectful thing I’ve ever heard. Anyway after disrespecting us the manager gave us 2 cards that said “$4 off the next drink” which also did not work when we tried to use them at different Starbucks. Why not just refund the price of the drink?
I DO NOT recommend this location. Stay away! I would give ZERO stars if I could.. but instead I’ll just tell you this there is a Starbucks across the street inside Market 32 , it’s not as convenient as the drive-thru, but they get the order right the 1st time.
Atmosphere: 1
Food: 1
Service: 1
A winter storm took out most of our towns power last night and the three employees were absolutely swamped- Christina helped me and was like a machine churning out drinks under a lot of pressure. Despite being spread so thin the three employees were all doing great, thank you for your hard work
Atmosphere: 5
Food: 5
Service: 5
I'm so glade they put a Starbucks close
Atmosphere: 5
Service: 5
This Starbucks has the most friendliest staff! Makes coming here every morning a joy! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Whoever was taking the drive thru orders at 253 pm today 22Nov2023 was rude, un professional and nasty. My cup had chocolate all over it , I order a strawberry refresher. When I brought it to her attention she rolled her eyes. I also was left waiting for abt 5 mins and there weren’t any cars in front of me. It was a white woman with brown hair (I think) and something that looked hand written on her apron.
Service: 1
Never mess up my order for starters, and they usually have super pleasant workers. Today someone named Lauren helped me out and she was just the best!
Food: 5
Service: 5
Another reliable Starbucks location.I wish they had more staff in the evening but overall it's a great spot for tasty espresso beverages and fruity refreshers.Like all Starbucks it's not cheap, but at least it has quality products. Much better than Dunkin, if your not looking to spend $5+ on a beverage Cumberland farms is across the street. But if you want a Latte or a matcha tea you don't have many if any other options.
Atmosphere: 4
Food: 5
Service: 5
Fantastic everytime!!
Atmosphere: 5
Food: 5
Service: 5
Loving the Glenmont Starbucks. The staff is friendly and know the job. Egg bites and cold brew are very tasty, too. Wish it had more seating since we have a long winter.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice to finally have a Starbucks. My only beef is with the windy drive thru lane.
Awesome
Atmosphere: 5
Food: 5
Service: 5
They get my coffee (mobile order on the app) right every time, ready within minutes. New store is staying clean and welcoming. Plaza developer created a mess for traffic flow around this store (no fault of theirs) so use caution, but definitely the best and most consistent Starbucks in the Capital Region!
Atmosphere: 5
Service: 5
Looks nice!
Great location and beautiful store. Customer service is excellent!
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