Unfortunately, this isn’t the first time I’ve had to make a one-star review specifically about this place. Every time we order lunch here, they forget items. I understand people have off days and that it gets busy, but this happens consistently every time.
What I don’t understand is how, when someone is taking an order, they are writing everything down and confirming the entire order before hanging up, yet items are still forgotten. How does that make sense?
I spoke to the man who took my order, and all he could offer were excuses as to why things were missed. That’s unacceptable. When the food is ready, shouldn’t someone be checking to make sure all items are in the bag before it goes out?
We had someone else pick up our food, so we wouldn’t know what was missing because the person picking it up doesn’t know what was ordered. Do they not provide receipts? How are orders not being checked?
The man on the phone told me the items were never rung up, even though they were written down. That alone shows there’s something wrong with how they run their business, or they seriously lack customer service skills.
I’m beyond sick of ordering from this place because of this ongoing issue, and on top of that, the food is way overpriced.
Atmosphere: 1
Food: 1
Service: 1
K B
Love this place. I’ve been coming here since the original location . Love the food.
Atmosphere: 5
Food: 5
Service: 5
Grumpelstiltskin
Got breakfast there and wasn't impressed. It's ok, but not anywhere near worth the price. Just basic food, could have made better at home and saved the trip and the money.
Atmosphere: 2
Food: 2
Service: 3
Nick
Dont honor their gift cards
Amanda Goodwin
DO NOT recommend getting any kind of gift card here!!!! Our staff ordered lunch from there and went to use a 200$ gift card. They REFUSED to accept it. Said it’s been too long. Meanwhile there is no expiration listed anywhere. How can you do that?!?! Never again DO NOT BUY FROM THEM. For them to refuse it is insane, and pretty sure that’s ILLEGAL! We are investigating further
courtney nicoletti
Ordered at the register and sat in the cage section. Ordered the cinnamon French toast and it was awful. It came out fully black, burnt. That is all you could taste. The entire Togo container was soaked in oil. I took 4 napkins to soak up the oil from the French toast itself. It would never get this again. Not sure if I ordered the worst thing on the menu but it was awful and the taste of burnt food is still in my mouth.
Atmosphere: 2
Food: 1
Service: 2
John Reyes
Excellent menu; lots of options for breakfast and lunch. Attentive and friendly waitstaff. Lots of health-conscious food options. Timely table delivery. Rude and presumptious counter hostess left an unfortunately bitter taste at the end of the meal.
Atmosphere: 4
Food: 5
Service: 3
Ja M
2 sandwiches (ham and egg green sandwich) and fresh orange juice for 30$ not worth it…
Atmosphere: 1
Food: 1
Service: 1
Izzy Woods
The juices here are the best!! And fairly priced.
Atmosphere: 4
Food: 5
Service: 4
Jamiu Dina
Excellent service, prior to coming here we went to 2 other cafes today but decided Howell was best suited to our needs. The oatmeal was very good as claimed in the menu “the best oatmeal in Goshen”.
Cappuccino was good with a dash of cinnamon and hot as requested.
Omelette was excellent, the multigrain toast was not to crispy and suitably buttered. Good ambience and we highly recommend. Price is good for the breakfast.
A lovely spot in Goshen! Food has always been delish & service in point. A must go & check out for any & all!
Atmosphere: 4
Food: 4
Service: 4
Danielle
The best smoothies around. The owner and staff are so sweet. 10/10 highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Kelly Kurtz
We stopped by for lunch today and will never be returning. We have tried this place a few times but this was the last time. I try to support small businesses but the woman making the smoothies and others behind the counter were not friendly at all. My husband’s sandwich was not good. The sandwich was so tiny barely anything on it. The quality was not good. We had our 1 year old with us. The woman making the smoothies was constantly staring over at us. I watch my daughter I was constantly behind her. She was touching the chips and I made sure to put them back. After one or two times I kept her away from there. I made sure to clean under the table before we left. I was so uncomfortable with this employee constantly staring at me and my child that I actually got my food to go. This definitely is not a family/kid friendly place. I’ve never been treated or looked at this way in any cafe/restaurant.
Atmosphere: 1
Food: 2
Service: 2
Susan Breen
First time there. They have a nice breakfast and lunch menu. I enjoyed a California chicken blt wrap. I'll have to go back to try breakfast there.
Unfortunately, this isn’t the first time I’ve had to make a one-star review specifically about this place. Every time we order lunch here, they forget items. I understand people have off days and that it gets busy, but this happens consistently every time.
What I don’t understand is how, when someone is taking an order, they are writing everything down and confirming the entire order before hanging up, yet items are still forgotten. How does that make sense?
I spoke to the man who took my order, and all he could offer were excuses as to why things were missed. That’s unacceptable. When the food is ready, shouldn’t someone be checking to make sure all items are in the bag before it goes out?
We had someone else pick up our food, so we wouldn’t know what was missing because the person picking it up doesn’t know what was ordered. Do they not provide receipts? How are orders not being checked?
The man on the phone told me the items were never rung up, even though they were written down. That alone shows there’s something wrong with how they run their business, or they seriously lack customer service skills.
I’m beyond sick of ordering from this place because of this ongoing issue, and on top of that, the food is way overpriced.
Atmosphere: 1
Food: 1
Service: 1
Love this place. I’ve been coming here since the original location . Love the food.
Atmosphere: 5
Food: 5
Service: 5
Got breakfast there and wasn't impressed. It's ok, but not anywhere near worth the price. Just basic food, could have made better at home and saved the trip and the money.
Atmosphere: 2
Food: 2
Service: 3
Dont honor their gift cards
DO NOT recommend getting any kind of gift card here!!!! Our staff ordered lunch from there and went to use a 200$ gift card. They REFUSED to accept it. Said it’s been too long. Meanwhile there is no expiration listed anywhere. How can you do that?!?! Never again DO NOT BUY FROM THEM. For them to refuse it is insane, and pretty sure that’s ILLEGAL! We are investigating further
Ordered at the register and sat in the cage section. Ordered the cinnamon French toast and it was awful. It came out fully black, burnt. That is all you could taste. The entire Togo container was soaked in oil. I took 4 napkins to soak up the oil from the French toast itself.
It would never get this again. Not sure if I ordered the worst thing on the menu but it was awful and the taste of burnt food is still in my mouth.
Atmosphere: 2
Food: 1
Service: 2
Excellent menu; lots of options for breakfast and lunch. Attentive and friendly waitstaff. Lots of health-conscious food options. Timely table delivery. Rude and presumptious counter hostess left an unfortunately bitter taste at the end of the meal.
Atmosphere: 4
Food: 5
Service: 3
2 sandwiches (ham and egg green sandwich) and fresh orange juice for 30$ not worth it…
Atmosphere: 1
Food: 1
Service: 1
The juices here are the best!! And fairly priced.
Atmosphere: 4
Food: 5
Service: 4
Excellent service, prior to coming here we went to 2 other cafes today but decided Howell was best suited to our needs. The oatmeal was very good as claimed in the menu “the best oatmeal in Goshen”.
Cappuccino was good with a dash of cinnamon and hot as requested.
Omelette was excellent, the multigrain toast was not to crispy and suitably buttered. Good ambience and we highly recommend. Price is good for the breakfast.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nice place. Good for gluten-free. Wide variety.
Atmosphere: 5
Food: 5
Service: 5
A lovely spot in Goshen! Food has always been delish & service in point. A must go & check out for any & all!
Atmosphere: 4
Food: 4
Service: 4
The best smoothies around. The owner and staff are so sweet. 10/10 highly recommend.
Atmosphere: 5
Food: 5
Service: 5
We stopped by for lunch today and will never be returning. We have tried this place a few times but this was the last time. I try to support small businesses but the woman making the smoothies and others behind the counter were not friendly at all. My husband’s sandwich was not good. The sandwich was so tiny barely anything on it. The quality was not good. We had our 1 year old with us. The woman making the smoothies was constantly staring over at us. I watch my daughter I was constantly behind her. She was touching the chips and I made sure to put them back. After one or two times I kept her away from there. I made sure to clean under the table before we left. I was so uncomfortable with this employee constantly staring at me and my child that I actually got my food to go. This definitely is not a family/kid friendly place. I’ve never been treated or looked at this way in any cafe/restaurant.
Atmosphere: 1
Food: 2
Service: 2
First time there. They have a nice breakfast and lunch menu. I enjoyed a California chicken blt wrap. I'll have to go back to try breakfast there.
Atmosphere: 5
Food: 5
Service: 5
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