Ordered online. The money was taken from my account. However they claimed the app was down. Had screenshots to prove the money was taken from account. So then workers got the manager. However, the manager hid in the back, didn’t come out to address the issue. They kept saying the app is separate from the restaurant. So no food, and the money was taken from my account. When I asked for a phone number for customer care, they said they had no idea. I don’t usually go to fast food joints, and this was my sign to continue to stay away.
Called customer care, and little to nothing was resolved. So Wendy’s gets the money and I get no food- got it. #scam #useless #poorservice
Atmosphere: 1
Food: 1
Service: 1
Naomi Phillips
Awful!!! I worked my first job in fast food, and I cannot deal with the blatant disrespect of the kids that work here. Clearly a bad sign for the supposed management and training of all Wendy’s employees. The food is half hot and half cold, I’ve told them many times that the syrup is out on the Diet Coke, and they have not remedied the situation. The inside is not clean, trash everywhere, counters packed with used cups, personal cups and it’s an overall mess. There is zero pride in this place. It is horrible that every quick food eatery on grand island is horrible. I just moved here, and I’m telling you, don’t waste your time or hard earned money. Do better, train better, manage better and clean better. Never going to return sadly.
Atmosphere: 1
Food: 1
Service: 1
Angel Wings
Do better or close your doors. Absolutely disgusting! Ordered 2 burgers. One should of been a double stack it was not. Burger was paper thin, roll was stale and hard
Atmosphere: 1
Food: 1
Service: 1
Andrew Langford
Food was horrific, workers were also horrific, my Diet Coke was 1% syrup if that, took 20 minutes to get 2 items. My paw immidiately spit out his food. Took 3 asks to get my drink in the first place, don’t come here. Homophobic slurs were also said during the experience, when our group ordered more food the worked with waves decided to shout slurs to himself.
Atmosphere: 3
Food: 1
Service: 1
Jordan Daer
Honestly food was god awful. Hands down worst experience I’ve ever had at a Wendy’s. Workers don’t give a shit, food was cold, waited forever with only 3 people in the place. Homophobic slurs were said by a worker. Guy serving me had waves tho which was fire, he needs to learn how to put the fries in the bag though.
Atmosphere: 1
Food: 1
Service: 1
Kristen Kohlbrenner
They forgot my order. Gave my mom cold fries.. The salad was HORRIBLE. and the crying /screaming noises from the back are disgraceful. Seriously is this a middle school or a food service place .
Glenn August
I’m not a fan of leaving negative reviews, but this was disappointing. Went through the drive through, I ordered 2 jr cheeseburgers… they were cold, legit cold. At first I thought maybe it was just the roll & lettuce.. nope.. both burgers. Disgusting, not to mention the 6oz’s of ketchup on them. Kid in the drive thru was nice, but you could tell it was a free for all of kids goofing around in the kitchen. Food was just nasty. Disappointed.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Jr Cheeseburger
Samantha C
Pretty average
Atmosphere: 3
Food: 3
Service: 3
MPD
Cold burgers and flat pop. Save your money, go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Karl Andersen
Try the Nuggs!!!!!! I always loved their burgers over any other fast-food restaurant
Definitely the worst Wendy’s in the area. A bunch of lazy workers with attitude problems. Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
Isaiah Newman
every single time i’ve come here in the past 2 years, the fries are cold, old, and inedible. i used to work in fast food and idk how yall are not embarrassed to serve food this poor in quality. it’s really not rocket science.
Food: 1
Brandon Riddle
Made me sick
Atmosphere: 1
Food: 1
Service: 1
Marlene
Had to go thru the drive thru since the dinning room was closed. Ordered the biggie meal deal. The fries,chicken nuggets cold. They could've thrown them back in fryer to warm them up. Asked for sauce,which I was probably charged for and never got.the buger was cold but tasty.
Food: 1
Service: 3
Darren Plotts
I'm from out of town it's my second time going here for food. It's funny because we ran into a truck driver that was from our hometown in ohio, super friendly, just like the staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Hamburger, Wendy's Hot & Crispy Fries
Ordered online. The money was taken from my account. However they claimed the app was down. Had screenshots to prove the money was taken from account. So then workers got the manager. However, the manager hid in the back, didn’t come out to address the issue. They kept saying the app is separate from the restaurant. So no food, and the money was taken from my account. When I asked for a phone number for customer care, they said they had no idea. I don’t usually go to fast food joints, and this was my sign to continue to stay away.
Called customer care, and little to nothing was resolved. So Wendy’s gets the money and I get no food- got it. #scam #useless #poorservice
Atmosphere: 1
Food: 1
Service: 1
Awful!!! I worked my first job in fast food, and I cannot deal with the blatant disrespect of the kids that work here. Clearly a bad sign for the supposed management and training of all Wendy’s employees. The food is half hot and half cold, I’ve told them many times that the syrup is out on the Diet Coke, and they have not remedied the situation. The inside is not clean, trash everywhere, counters packed with used cups, personal cups and it’s an overall mess. There is zero pride in this place. It is horrible that every quick food eatery on grand island is horrible. I just moved here, and I’m telling you, don’t waste your time or hard earned money. Do better, train better, manage better and clean better. Never going to return sadly.
Atmosphere: 1
Food: 1
Service: 1
Do better or close your doors. Absolutely disgusting! Ordered 2 burgers. One should of been a double stack it was not. Burger was paper thin, roll was stale and hard
Atmosphere: 1
Food: 1
Service: 1
Food was horrific, workers were also horrific, my Diet Coke was 1% syrup if that, took 20 minutes to get 2 items. My paw immidiately spit out his food. Took 3 asks to get my drink in the first place, don’t come here. Homophobic slurs were also said during the experience, when our group ordered more food the worked with waves decided to shout slurs to himself.
Atmosphere: 3
Food: 1
Service: 1
Honestly food was god awful. Hands down worst experience I’ve ever had at a Wendy’s. Workers don’t give a shit, food was cold, waited forever with only 3 people in the place. Homophobic slurs were said by a worker. Guy serving me had waves tho which was fire, he needs to learn how to put the fries in the bag though.
Atmosphere: 1
Food: 1
Service: 1
They forgot my order. Gave my mom cold fries..
The salad was HORRIBLE. and the crying /screaming noises from the back are disgraceful. Seriously is this a middle school or a food service place .
I’m not a fan of leaving negative reviews, but this was disappointing.
Went through the drive through, I ordered 2 jr cheeseburgers… they were cold, legit cold. At first I thought maybe it was just the roll & lettuce.. nope.. both burgers. Disgusting, not to mention the 6oz’s of ketchup on them. Kid in the drive thru was nice, but you could tell it was a free for all of kids goofing around in the kitchen. Food was just nasty. Disappointed.
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Jr Cheeseburger
Pretty average
Atmosphere: 3
Food: 3
Service: 3
Cold burgers and flat pop. Save your money, go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Try the Nuggs!!!!!! I always loved their burgers over any other fast-food restaurant
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Definitely the worst Wendy’s in the area. A bunch of lazy workers with attitude problems. Avoid at all costs
Atmosphere: 1
Food: 1
Service: 1
every single time i’ve come here in the past 2 years, the fries are cold, old, and inedible. i used to work in fast food and idk how yall are not embarrassed to serve food this poor in quality. it’s really not rocket science.
Food: 1
Made me sick
Atmosphere: 1
Food: 1
Service: 1
Had to go thru the drive thru since the dinning room was closed. Ordered the biggie meal deal. The fries,chicken nuggets cold. They could've thrown them back in fryer to warm them up. Asked for sauce,which I was probably charged for and never got.the buger was cold but tasty.
Food: 1
Service: 3
I'm from out of town it's my second time going here for food. It's funny because we ran into a truck driver that was from our hometown in ohio, super friendly, just like the staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy’S Classic Chocolate and Vanilla Frosty Desserts, Hamburger, Wendy's Hot & Crispy Fries
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