Great services, prices and coffee. Genuinely don't understand why people would choose Starbucks right next store over this gem.
Atmosphere: 5
Food: 5
Service: 5
Dever Grace
The shoe doesn't match the foot.
Atmosphere: 1
Food: 1
Service: 3
TRACY DUNN
Dissatisfied you need options for diabetics. If you have chai loaded with sugar you need to provide a chai teas that is not. Plus fix your parking lot.
Atmosphere: 2
Service: 2
Michelle Doles
Cozy & Cute coffee shop…. Everything you could hope for is in this little heavenly coffee house. Warm, comfy, twinkling lights, comfy chairs in a corner. Coffee is exceptional. We were visiting from Atlanta and stumbled in, we were thrilled to get that yummy first sip. We will be back! 😉
Atmosphere: 5
Food: 5
Service: 5
Aurora Jean Alexander
The coffeehouse is right next to a Starbucks, and was open on Columbus Day, which I was positively surprised about. I had an early doctor's appointment and had to get some work done online, desperately trying to find a quiet place to do so. I didn't necessarily feel like frequenting the Starbucks next door and picked the New Roots Coffeehouse, which seemed a good choice. It's quite cozy inside. The baked good seemed to have been homemade. I was looking forward to a Cappuccino and a Muffin... Let's say it that way: For a quite 'proud price' of nearly $12, coffee and muffin were both of mediocre quality and I was disappointed. Also disappointing was the slightly grumpy mood of the lady behind the counter. Since I had work to do and kept working, I was watching the local seniors walking in and out and she seemed to know quite a few of them. All of a sudden her demeanor changed entirely. She became friendly, open, chatty, and funny... quite the opposite of how she behaved with me. it seemed that pattern repeated with people she didn't know. Now, the entire coffeehouse is small, clean, 'cozy', but a bit 'helpless'. It seems someone just fulfilled themselves a dream of opening a coffeehouse, without actually really having neither the budget, nor the taste to do so. Also, very unlucky, is the location, of course. Sitting wall-to-wall with Starbucks, just off West Ridge Road can't be easy. According to my research, The New Roots Coffeehouse has been located here since 2013. It must have hit the 'New Roots' owner like a ton of bricks when Starbucks opened in 2018 only a few steps away. However, it also cannot be easy to compete with a highly professional coffeehouse chain when you have mediocre coffee and not less mediocre homemade bakery to offer, and a slightly sour expression for new customers in the morning...
Atmosphere: 4
Food: 3
Service: 2
C D
Nice spot, ample parking, charming cafe.
Atmosphere: 5
Food: 5
Service: 5
jellyrcw12
We stopped by for a coffee. The total for a chai smoothie and double espresso was $13, which is rather pricy. They also serve alcohol. Friendly staff and lots of outdoor seating. We will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Karin R
Didn’t have anything to eat here but didn’t want to give them a zero. Absolutely adorable coffee house/music school. Jamaican Me Crazy is off the charts and I refuse to get out of bed before I smell it brewing.
Atmosphere: 5
Food: 5
Service: 5
Micki Abbatiello
Spinach artichoke sandwich was the best sandwich had in years! Fantastic
Atmosphere: 5
Food: 5
Service: 5
Lavi Shpigelman
Enjoyed our morning visit. Very friendly staff. Coffee is very American unfortunately but I suppose we could have explained better what we wanted to receive.
Just had pumpkin in coffee, it was ok. The coffeehouse was very cute and homey. Server was very nice. Sat on a nice patio. There was a nice stream of people, some quietly working on their computers. It was interesting because there was a Starbucks right next door, which was busy. New roots was a better place to work quietly. I would visit there again, rather than busy Starbucks
Atmosphere: 5
Food: 3
Service: 4
Maria
I went in for a chai latter and the service from a Tara who claims she is the manger was horrible I have been coming here for a few years and I never had this service I’m not sure why she is even a manager if you want a good cofee or latte don’t go in the morning 🥹
Atmosphere: 5
Food: 5
Service: 1
Kailyn Champlin
The first place in Rochester that I learned where it was without needing GPS. Great coffee, even better lattes, and very celiac-friendly!
Atmosphere: 5
Food: 5
Service: 4
Wendy Simbolini
Another favorite coffeehouse/ music lessons for all ages.
Atmosphere: 5
Food: 5
Service: 5
AJ M
Great staff, but their ice lattes taste watery unfortunately. Also I was disappointed to see if you remove the ice after you get your iced drink the cup is less than half full.
Great services, prices and coffee. Genuinely don't understand why people would choose Starbucks right next store over this gem.
Atmosphere: 5
Food: 5
Service: 5
The shoe doesn't match the foot.
Atmosphere: 1
Food: 1
Service: 3
Dissatisfied you need options for diabetics. If you have chai loaded with sugar you need to provide a chai teas that is not. Plus fix your parking lot.
Atmosphere: 2
Service: 2
Cozy & Cute coffee shop…. Everything you could hope for is in this little heavenly coffee house. Warm, comfy, twinkling lights, comfy chairs in a corner. Coffee is exceptional. We were visiting from Atlanta and stumbled in, we were thrilled to get that yummy first sip. We will be back! 😉
Atmosphere: 5
Food: 5
Service: 5
The coffeehouse is right next to a Starbucks, and was open on Columbus Day, which I was positively surprised about. I had an early doctor's appointment and had to get some work done online, desperately trying to find a quiet place to do so. I didn't necessarily feel like frequenting the Starbucks next door and picked the New Roots Coffeehouse, which seemed a good choice. It's quite cozy inside.
The baked good seemed to have been homemade. I was looking forward to a Cappuccino and a Muffin...
Let's say it that way: For a quite 'proud price' of nearly $12, coffee and muffin were both of mediocre quality and I was disappointed.
Also disappointing was the slightly grumpy mood of the lady behind the counter.
Since I had work to do and kept working, I was watching the local seniors walking in and out and she seemed to know quite a few of them. All of a sudden her demeanor changed entirely. She became friendly, open, chatty, and funny... quite the opposite of how she behaved with me. it seemed that pattern repeated with people she didn't know.
Now, the entire coffeehouse is small, clean, 'cozy', but a bit 'helpless'. It seems someone just fulfilled themselves a dream of opening a coffeehouse, without actually really having neither the budget, nor the taste to do so.
Also, very unlucky, is the location, of course. Sitting wall-to-wall with Starbucks, just off West Ridge Road can't be easy. According to my research, The New Roots Coffeehouse has been located here since 2013. It must have hit the 'New Roots' owner like a ton of bricks when Starbucks opened in 2018 only a few steps away.
However, it also cannot be easy to compete with a highly professional coffeehouse chain when you have mediocre coffee and not less mediocre homemade bakery to offer, and a slightly sour expression for new customers in the morning...
Atmosphere: 4
Food: 3
Service: 2
Nice spot, ample parking, charming cafe.
Atmosphere: 5
Food: 5
Service: 5
We stopped by for a coffee. The total for a chai smoothie and double espresso was $13, which is rather pricy. They also serve alcohol. Friendly staff and lots of outdoor seating. We will definitely return.
Atmosphere: 5
Food: 5
Service: 5
Didn’t have anything to eat here but didn’t want to give them a zero. Absolutely adorable coffee house/music school. Jamaican Me Crazy is off the charts and I refuse to get out of bed before I smell it brewing.
Atmosphere: 5
Food: 5
Service: 5
Spinach artichoke sandwich was the best sandwich had in years! Fantastic
Atmosphere: 5
Food: 5
Service: 5
Enjoyed our morning visit. Very friendly staff. Coffee is very American unfortunately but I suppose we could have explained better what we wanted to receive.
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Just had pumpkin in coffee, it was ok. The coffeehouse was very cute and homey. Server was very nice. Sat on a nice patio. There was a nice stream of people, some quietly working on their computers.
It was interesting because there was a Starbucks right next door, which was busy. New roots was a better place to work quietly.
I would visit there again, rather than busy Starbucks
Atmosphere: 5
Food: 3
Service: 4
I went in for a chai latter and the service from a Tara who claims she is the manger was horrible I have been coming here for a few years and I never had this service
I’m not sure why she is even a manager if you want a good cofee or latte don’t go in the morning 🥹
Atmosphere: 5
Food: 5
Service: 1
The first place in Rochester that I learned where it was without needing GPS. Great coffee, even better lattes, and very celiac-friendly!
Atmosphere: 5
Food: 5
Service: 4
Another favorite coffeehouse/ music lessons for all ages.
Atmosphere: 5
Food: 5
Service: 5
Great staff, but their ice lattes taste watery unfortunately. Also I was disappointed to see if you remove the ice after you get your iced drink the cup is less than half full.
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