So disappointed about all of it, the whole deal, all the new reviews are accurate, disappointing.
GT Albuytr
We’ve been coming for years. Sad to say we won’t be coming back. First and foremost the ice cream isn’t good anymore. It used to be dense and delicious. It is now airy and fluffy. Furthermore, the prices went up and the portion sizes are much smaller. So disappointed.
Mrs Shoe
I love this place, Best Icecream! Staff has always been Friendly and helpful.
Allison Menter
Great service and delicious ice cream!! A summertime favorite , highly recommend!
Mae H.
I grew up in schuylerville, coming here as a treat whenever I'm in the area visiting family nowadays. However, it's kind of sad to say I will no longer be coming here. New management has taken over and has ruined everything that made it special, and im not being hyperbolic.
Usually, I order a baby sized vanilla custard in a cone which used to be less than $2, up until now. I understand the economy, and it would not have been a surprise to me to see the price inflate. However when I ordered today the staff person said that the sizes have been changed by the new owners and the baby size is now $2.99 and is TWO TABLESPOONS (not kidding they showed me the thimble sized cone). I ordered a kiddie instead ($4.22 for what used to be the baby).
The ice cream we received was definitely not a real custard. It's overly sweet and ridiculously airy to the point where you are getting even less ice cream for the exorbitant amount. Its not worth my money, it's not worth your money.
Can only hope they reverse their changes or people stop coming and they go out of business so someone else can buy it and restore it to what it was. (Also they cut down all the trees and plants around the sitting area so now it's just an open, barren wasteland instead of the cozy garden it used to be)
Jamie
DO NOT GO HERE! Before today (8/18/25), I would have highly recommended them. However, after today's visit, I will not. We've been here a handful of times this summer and always ordered the same size cone (usually a baby or a kiddie). Today, when I ordered a baby, I got this! When I questioned the server about the size and mentioned that I'd been there previously and it was NOT this - I was told that the new owners were downsizing each cone size. No signage about this and prices the same. RIP OFF!!
Susanna Combs
This was my go to place while in the Greenwich area. I always get the same thing...baby size chocolate and vanilla custard twist with chocolate sprinkles...$4.55!! I asked the server if it were under new management with such a big price increase, indeed. It did not taste like the custard I enjoyed going there for. This will now be a thing of my past.
Susie Gervolino
Used to be my family’s favorite place and we’ve been going for years- the soft vanilla custard was our favorite but the recipe is completely different. Leaves an aftertaste and is airy and flavorless. Very sad and disappointed.
Scottie Bassett
Great food! Great ice cream! Great service!
Brittany Rose
Lovely atmosphere and great ice cream. We love their ice cream cakes!! The manager, Brittany, takes her time and demonstrates patience with big orders. She makes us feel comfortable and is always welcoming to my family when we visit. It’s all about the hospitality these days. Thanks Brittany for always making our experience positive.
So disappointed about all of it, the whole deal, all the new reviews are accurate, disappointing.
We’ve been coming for years. Sad to say we won’t be coming back. First and foremost the ice cream isn’t good anymore. It used to be dense and delicious. It is now airy and fluffy. Furthermore, the prices went up and the portion sizes are much smaller. So disappointed.
I love this place, Best Icecream! Staff has always been Friendly and helpful.
Great service and delicious ice cream!! A summertime favorite , highly recommend!
I grew up in schuylerville, coming here as a treat whenever I'm in the area visiting family nowadays. However, it's kind of sad to say I will no longer be coming here. New management has taken over and has ruined everything that made it special, and im not being hyperbolic.
Usually, I order a baby sized vanilla custard in a cone which used to be less than $2, up until now. I understand the economy, and it would not have been a surprise to me to see the price inflate. However when I ordered today the staff person said that the sizes have been changed by the new owners and the baby size is now $2.99 and is TWO TABLESPOONS (not kidding they showed me the thimble sized cone). I ordered a kiddie instead ($4.22 for what used to be the baby).
The ice cream we received was definitely not a real custard. It's overly sweet and ridiculously airy to the point where you are getting even less ice cream for the exorbitant amount. Its not worth my money, it's not worth your money.
Can only hope they reverse their changes or people stop coming and they go out of business so someone else can buy it and restore it to what it was. (Also they cut down all the trees and plants around the sitting area so now it's just an open, barren wasteland instead of the cozy garden it used to be)
DO NOT GO HERE! Before today (8/18/25), I would have highly recommended them. However, after today's visit, I will not. We've been here a handful of times this summer and always ordered the same size cone (usually a baby or a kiddie). Today, when I ordered a baby, I got this! When I questioned the server about the size and mentioned that I'd been there previously and it was NOT this - I was told that the new owners were downsizing each cone size. No signage about this and prices the same. RIP OFF!!
This was my go to place while in the Greenwich area. I always get the same thing...baby size chocolate and vanilla custard twist with chocolate sprinkles...$4.55!! I asked the server if it were under new management with such a big price increase, indeed. It did not taste like the custard I enjoyed going there for. This will now be a thing of my past.
Used to be my family’s favorite place and we’ve been going for years- the soft vanilla custard was our favorite but the recipe is completely different. Leaves an aftertaste and is airy and flavorless. Very sad and disappointed.
Great food! Great ice cream! Great service!
Lovely atmosphere and great ice cream. We love their ice cream cakes!! The manager, Brittany, takes her time and demonstrates patience with big orders. She makes us feel comfortable and is always welcoming to my family when we visit. It’s all about the hospitality these days. Thanks Brittany for always making our experience positive.
Restaurantji Recommends
Best Ice cream in the 518 no doubt.
Really good ice cream!!!!!
Nothing out of ordinary
It appears the hard ice cream sizes have changed. We don’t approve
Many flavors of ice cream were not available .
The banana split was excellent.
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