Dunkin'
34 Utica St, Hamilton
(315) 824-0974
Recent Reviews
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Horrible staff today the guys got half of my order wrong and were being rude to customers because they actually had to work
The girl at the drive through window was very nice and very efficient
The only issue is the quality of what you're getting for what you pay. I got a large iced tea and the egg white omelet bites and they were just plain bad. I couldn't eat either of them.
Food: 2
Service: 4
Hair in my food
Atmosphere: 1
Food: 1
Service: 1
I asked the girl who took my order for a cup of water for my toddler who likes to have her own cup. The girl surprised us instead with a fancy frozen drink and said she just wanted to do something special for us. Our day was totally made!
Atmosphere: 5
Food: 5
Service: 5
It's a good coffee and donute place
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts, Munchkins Donut Hole Treats
Staff is always friendly.
Atmosphere: 5
Food: 5
Service: 5
Went thru drive in. Ordered frozen mocha coffee and 10 donut holes. Server treated us to an even dozen!!
Food: 5
Service: 5
Decent food, but if you have business plans don't go here. If you park the only way to get out is to force your way thru the entrance, poor design, staff, and visitors could've been kinder. Prices were higher than other dunkins
Atmosphere: 2
Food: 4
Service: 3
This is by far the worst Dunkin’ Donuts I have ever been to. The day shift girls are absolutely rude. I ordered a coffee and they charged me extra $2.00 for almond milk and still got it wrong , then when I asked for more the lady wanted to argue with me about it, didn’t even put my food I ordered in the bag. I already waited 15 mins I had to drive back and get the food and it was completely cold. Drove back again because I wanted hot food and they treated me absolutely horrible. I would rather drive the distance to another Dunkin’ Donuts then to ever go here. They need new management and workers. What happened to customer service ? I am a paying customer and why am I not provided hot food that is correct? Most of all why is someone arguing with me on how I would like my coffee. You are going to charge me basically $8 for a coffee and still get it wrong. This isn’t the first time this has happened
Atmosphere: 1
Food: 1
Service: 1
They were serving only Donuts and coffee at 11a on a Monday bc the drive-thru was backed up into the street. They seemed understaffed.
Food: 4
Service: 1
Recommended dishes: Apple Fritter, Coolatta, Strawberry, Sourdough Breakfast Sandwich
Restaurantji Recommends
Omg...... I used their bathroom....omg........the radio in there was way too loud crazy. But they were nice. My drink was not made right.
Atmosphere: 1
Service: 2
I live for the caramel macchiato and everything bagel as well as an occasional Boston cream but as far as the other foods...let's just say stick to bagels and donuts 🍩🤠
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Doughnut
They are always out of something
I can't tell you how many times they are out of donuts. Last two times I went they were out of dark roast coffee.
Atmosphere: 3
Food: 2
Service: 3
Ordered a coffee. Tasted like all they did was add the flavoring and cream to hot water. Didn't smell or taste like coffee at all. Cup was only 2/3 full.
Atmosphere: 2
Food: 1
Service: 3
They are always out of somethingI can't tell you how many times they are out of donuts. Last two times I went they were out of dark roast coffee.
Atmosphere: 3
Food: 2
Service: 3
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