Told to pay better attention next time we order when we questioned something that was incorrect, then told we could keep the incorrect one and pay for the new. I kept my mouth shut because my autistic 13yo was with me and it was for her. Never again.
Atmosphere: 1
Service: 1
Erica Colucci
I always order ahead. Always ready and correct. Love all the workers. Friendly and super kind to kids
Atmosphere: 5
Food: 5
Service: 5
Lizzy kay
Worst customer service i have ever received. From any place ever. Food service or other wise. Most unwelcomeing employees I've ever dealt with. He employee with the pastel colored hair was so unnecessarily rude. According to the other reviews and 2.7 rating this a chronic problem that doesn't seem to be addressed.
Atmosphere: 1
Food: 1
Service: 1
Megan Garrison
Food is typically fine, coffee is inconsistent but the customer service is trash - especially from one individual! It only takes 1 bad egg to ruin the whole carton.
Atmosphere: 3
Food: 3
Service: 1
Crystal Benfer
I’ve never felt so unwelcome in an establishment. I’d rather drive a longer distance to my favorite Dunkin’ than be treated so disrespectful.
Service: 2
Tamra Parker
Iced coffee was tasty, per usual..
Atmosphere: 5
Food: 5
Service: 5
BONNIE KLEIMAN
Ordered a coffee about 1pm. Today. It tastes bitter. Like it was the bottom of last night's pot. WORST coffee I've ever tasted
Atmosphere: 3
Food: 1
Service: 3
Danielle Rodriguez
Ive ordered through door dash twice now.... both times have been wrong. 1st time they gave me 2 med coffees instead of large. This time I had asked for 6 vanilla creme donuts and I got 6 chocolate filled. I also ordered a lemonade refresher but they made it with tea. So disappointed. Again. I was hoping the 1st time they were just having a rough day. Nope.
Atmosphere: 1
Food: 1
Angela Boyce
I'm giving this a 5 solely because Nick, a young gentleman who was working the window one day at the Hamlin location was beyond friendly, engaging and professional. Food service needs more individuals like him!
Service: 5
Alexander Barone
Ive had a couple bad experiences but good managers and staff always make it right
First time at this Dunkin, I get the same thing at every Dunkin’ Donuts I go to.. Lg Iced Matcha Latte with 2 scoops of extra matcha… if you don’t get extra scoops it just taste like milk… this store told me, since they can’t charge me for extra matcha, I couldn’t get it. I’m so confused on why every other Dunkin I go to never says this.. and really, how much could two extra scoops be? Couldn’t they have just charged me for a donut or something to make up for them not having a matcha button?
Service: 1
Jessica Mark
Being a first time app user, I accidentally ordered 2 of my same order. the cashier had no issues with this, she handled it, refunded my money for the order I didn't want and couldn't be talked into taking a tip afterwards. I wish I had such a kind and understanding person like her working at my job! she needs a raise, purely for great customer service! I have many D&Ds around me, but ill never use the ones she's not at! God bless
Atmosphere: 5
Food: 5
Service: 5
E S
The need more staff there. I waited at the drive thru window for 8 minutes and still hadn’t even had anyone come take payment for my order, which was 2 cups of coffee. Nothing complicated. They were so busy doing to-go orders that the people actually there got ignored.
Places like this shouldn’t even do to-go orders if they don’t have enough staff to quickly and efficiently serve the people who are actually there.
Ended up driving off without my 2 cups of coffee because I just didn’t have time to wait.
Atmosphere: 1
Food: 1
Service: 1
matthew fudge
Great service everytime.
Atmosphere: 5
Food: 5
Service: 5
Riley Munger
i never wrote reviews, but the staff is horrible and rude, i waited THIRTY FIVE minutes in the drive thru to receive cold and INCORRECT food. they DONT even OFFER receipts to make official complains UNLESS YOU go out of tge way to ask. get new employees!
Told to pay better attention next time we order when we questioned something that was incorrect, then told we could keep the incorrect one and pay for the new. I kept my mouth shut because my autistic 13yo was with me and it was for her. Never again.
Atmosphere: 1
Service: 1
I always order ahead. Always ready and correct. Love all the workers. Friendly and super kind to kids
Atmosphere: 5
Food: 5
Service: 5
Worst customer service i have ever received. From any place ever. Food service or other wise. Most unwelcomeing employees I've ever dealt with. He employee with the pastel colored hair was so unnecessarily rude. According to the other reviews and 2.7 rating this a chronic problem that doesn't seem to be addressed.
Atmosphere: 1
Food: 1
Service: 1
Food is typically fine, coffee is inconsistent but the customer service is trash - especially from one individual! It only takes 1 bad egg to ruin the whole carton.
Atmosphere: 3
Food: 3
Service: 1
I’ve never felt so unwelcome in an establishment. I’d rather drive a longer distance to my favorite Dunkin’ than be treated so disrespectful.
Service: 2
Iced coffee was tasty, per usual..
Atmosphere: 5
Food: 5
Service: 5
Ordered a coffee about 1pm. Today. It tastes bitter. Like it was the bottom of last night's pot. WORST coffee I've ever tasted
Atmosphere: 3
Food: 1
Service: 3
Ive ordered through door dash twice now.... both times have been wrong. 1st time they gave me 2 med coffees instead of large.
This time I had asked for 6 vanilla creme donuts and I got 6 chocolate filled. I also ordered a lemonade refresher but they made it with tea. So disappointed. Again. I was hoping the 1st time they were just having a rough day. Nope.
Atmosphere: 1
Food: 1
I'm giving this a 5 solely because Nick, a young gentleman who was working the window one day at the Hamlin location was beyond friendly, engaging and professional. Food service needs more individuals like him!
Service: 5
Ive had a couple bad experiences but good managers and staff always make it right
Restaurantji Recommends
First time at this Dunkin, I get the same thing at every Dunkin’ Donuts I go to.. Lg Iced Matcha Latte with 2 scoops of extra matcha… if you don’t get extra scoops it just taste like milk… this store told me, since they can’t charge me for extra matcha, I couldn’t get it. I’m so confused on why every other Dunkin I go to never says this.. and really, how much could two extra scoops be? Couldn’t they have just charged me for a donut or something to make up for them not having a matcha button?
Service: 1
Being a first time app user, I accidentally ordered 2 of my same order. the cashier had no issues with this, she handled it, refunded my money for the order I didn't want and couldn't be talked into taking a tip afterwards. I wish I had such a kind and understanding person like her working at my job! she needs a raise, purely for great customer service! I have many D&Ds around me, but ill never use the ones she's not at! God bless
Atmosphere: 5
Food: 5
Service: 5
The need more staff there. I waited at the drive thru window for 8 minutes and still hadn’t even had anyone come take payment for my order, which was 2 cups of coffee. Nothing complicated. They were so busy doing to-go orders that the people actually there got ignored.
Places like this shouldn’t even do to-go orders if they don’t have enough staff to quickly and efficiently serve the people who are actually there.
Ended up driving off without my 2 cups of coffee because I just didn’t have time to wait.
Atmosphere: 1
Food: 1
Service: 1
Great service everytime.
Atmosphere: 5
Food: 5
Service: 5
i never wrote reviews, but the staff is horrible and rude, i waited THIRTY FIVE minutes in the drive thru to receive cold and INCORRECT food. they DONT even OFFER receipts to make official complains UNLESS YOU go out of tge way to ask. get new employees!
Atmosphere: 1
Food: 1
Service: 1
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