Brendel's Bagels-Catering Long Island

I work in Hauppauge, and I order Brendel's at least once a week for breakfast, occasionally for lunch as well. The bagels are always delicious (french toast bagel for the win), with the exact perfect amount of cream cheese (which, on Long Island, means A LOT, lol). Sandwiches are always fresh and the Boar's Head deli cuts can't be beat. Delivery is always prompt, and I've never had an issue with anything done wrong or missing. Can't say enough good things about this place, and I look forward to my weekly orders!

Atmosphere: 5

Food: 5

Service: 5

My go-to breakfast spot. Great service and food. I recommend this spot for all your breakfast and lunch orders!!!

Atmosphere: 5

Food: 5

Service: 5

Great crew. A must stop for me when I’m in town.

Atmosphere: 5

Food: 5

Service: 5

Always a great experience, between food and staff. Great coffee as well!

Atmosphere: 5

Food: 5

Service: 5

Brendel’s Bagels is hands down one of the best spots in Hauppauge for fresh, authentic New York bagels. Every visit is a reminder of what a true bagel shop should feel like — warm, welcoming, and delicious.

The bagels are always fresh, perfectly chewy with a golden crust, and the selection of cream cheeses and sandwich options is top-notch. Whether you’re grabbing a bacon egg and cheese or something more adventurous like a jalapeño cheddar with veggie spread, you’re in for a treat.

Special shoutout to Dan at the counter — he’s friendly, fast, and keeps things moving even when the line is out the door. He knows the regulars, makes great recommendations, and genuinely cares about the customer experience. His energy and professionalism add to the charm of this place.

If you’re in the area, skip the chains and support Brendal’s — you won’t regret it. Thanks Dan and team for always making my mornings better!

Atmosphere: 5

Food: 5

Service: 5

Great service and the food tastes great

Atmosphere: 5

Food: 5

Service: 5

Excellent bagels and food. Great staff and service. Wide variety of great prepared food. Highly recommend.

Atmosphere: 5

Food: 5

Service: 5

Brendel’s is a family establishment where you can have great bagels and food at a reasonable price and you will always feel welcome. The staff always goes above and beyond to make your food preferences to your liking.

Atmosphere: 5

Food: 5

Service: 5

This place is great, good food, affordable and nice sitting area. Great place for breakfast before work or lunch.

Atmosphere: 5

Food: 5

Service: 5

I’ve been a loyal customer of this bagel shop for a long time, even after multiple mistakes with my orders — including one on my wedding day — which I chose not to make a big deal about. However, what happened during my recent visit was extremely serious and unacceptable.

I placed a to-go order for the beach and was very specific: one sandwich with mustard, and the other with mayo — no mustard at all — because my sister has a mustard allergy. I clearly informed the staff of her allergy and stressed the importance of keeping her sandwich mustard-free.

When we got to the beach, she ate her sandwich and immediately had an allergic reaction because there was mustard on it. I called right away, and someone told me a manager would get back to me. It’s been days and I’ve received no follow-up, no apology, nothing.

This goes beyond a simple mistake — this was a serious health risk that could have been life-threatening if we did not have Benadryl and her EPI pen on hand. The lack of urgency, accountability, and communication afterward has been incredibly disappointing.

I sincerely hope the business takes this seriously going forward. Allergies are not something to take lightly. Please train your staff better and put safety first. I will not be returning to this business.

EDIT: IN RESPONSE TO THE OWNERS COMMENT.

Thank you for responding, but I find your reply extremely disappointing and blame shifting. I emphasized the allergy to the staff when placing the order. This was not a matter of confusion — I was very specific. It was your responsibility to listen and handle it with care.

To suggest that I should not have even used the word “mustard” when giving clear, necessary instructions is not only dismissive, it’s irresponsible. It’s standard practice to name allergens when placing an order — especially to avoid cross-contact or mistakes like this.

Minimizing the seriousness of this situation by saying “mistakes happen” — while blaming the customer for not checking the food — is not acceptable when someone’s health and safety is at risk. It should have been prepared correctly in the first place, especially when the staff was clearly warned.

Mistakes in a food service business do happen, yes, but how they’re handled afterward is what truly matters. In this case, no manager ever followed up despite being told one would. The only communication that I received is your reply comment after being publicly held responsible from my Google review. I have received NO personal communication after calling in to your shop the same day of the incident.

Also to reiterate, this is not the first mistake this shop has made. I have quietly tolerated multiple order errors, including one on the morning of my wedding day, when you got our entire order wrong. Despite how frustrating that was, I let it go without complaint. But this was not a minor inconvenience — this was a serious breach of trust and a clear risk to someone’s health.

This was a chance for accountability, empathy, and learning — and instead, the response was defensive and dismissive. I hope you take this as an opportunity to better train your staff, update your allergy procedures, and treat future situations like this with the seriousness they deserve.

I gave your business the benefit of the doubt time and time again, but this pattern of carelessness and now the lack of accountability has become impossible to ignore. As I said, I will not be returning.

Parking: Huge variety of food and drinks

Atmosphere: 3

Food: 5

Service: 4

This place was okay. But customers suck.

Atmosphere: 1

Food: 5

Service: 2

I don’t like leaving bad reviews because I worked in food service for a long time and everyone and every place has bad days, but enough is enough. I am filled with dread every time I decide to stop in here (Hauppauge location). Today was my last time there. I ordered an egg sandwich on a roll. Twelve minutes later, someone comes out of the kitchen to let another customer know they are out of rolls. This customer was disappointed to have waited fifteen minutes to be told that. Then it happened to another customer. Then another employee took an order that included a roll. I thought I’d wait to see how long I’d be told there weren’t any rolls, but it never happened. So I walked out. It’s fine to run out of something, but the communication and customer service is terrible. Who knows how much longer I would have waited!

Apart from this, they will often get my side order wrong for lunches. If the line is long, staff members will help people they know first rather than everyone having to wait their turn. So today, I drove ten minutes away to Long Island Bagel Cafe in Nesconset. Even with their higher prices, it was worth the drive and the wait. I like to look forward to eating my food!

Service: 1

Terrible. Very over priced ordered egg sandwich bacon egg Swiss cheese on bagel,didn't even taste the bacon at all. And bagel with strawberry cream cheese. Came out to $18. That's crazy. Never again.

Atmosphere: 1

Food: 1

Service: 1

Called in a breakfast order and was given someone else's order or they just messed up my order completely.
No time to take it back.
Time to find a new place!!!!!

Atmosphere: 2

Food: 1

Service: 1