Tonight is extremely cold..2/18/25. The overnight workers at the Central Islip location are always sweet and kind…especially Kevin. I was so sad to see how cold his hands were tonight. Kevin still greeted me with a smile and as always very polite. My rating is a one star review because Hunt Corporation should make sure their employees have hand warmers available for the drive thru workers. The worker should be given the proper attire for cold weather since he is at the drive thru window. Overnight employees should be appreciated, it is not easy working at night time. Especially with some of the lunatics that come thru at night time. Please do something for your night workers to show them they’re very much appreciated. Thank you guys and gals for your pleasant greetings every night. Give them a nice raise!!! Laura
Fred Intiso
This company is responsible for the Plainview NY McDonald's that is located at 818 Old Country Rd in Plainview NY. I had an issue with this location back in August of 2024. I completed the online survey and expressed my concerns on the McDonald's website. I indicated that I would like a manager to contact me. Two weeks go by and nothing, so I submit the same online feedback form. Another two weeks go by and nothing. Let me note that I've had previous issues at this location and have the contact information of one of the Administrative Assistants, Stephany Hernandez-Martinez. I wrote to her and explained my situation and asked if she could put me in touch with an executive, district manager, anyone. A week goes by and nothing. I wrote another follow up email and still no response back. If her email address was invalid or wrong, I would have received a bounce-back, but never did, so I know it's an active email account. I guess this is the only way to get someone to actually contact you back! I highly doubt anyone will get back to me but when the next person finds this review it will make them feel better because they are not alone with the poor and unprofessional customer service from Hunt Enterprises, Inc. and the management staff of the Plainview, NY McDonald's location.
Atmosphere: 1
Food: 1
Service: 1
James Gallagher
I have to say, the service standard has diminished since I was an Asst. Manager at the Kidder-Hunt Baldwin location in the mid to late 80’s.
I was just at the Ronkonkoma location ant anppr 10:30 on a Sunday and the service at the drive thru was and has been horrible for quite some time. The girl on the speaker was difficult to understand. Not due to an audio issue but the lack of energy in her speech. She spoke quite rapidly and seemed like she was rushing to get to the next car. No “Hi, welcome to McDonalds how can I help you today”. No “Thank you” Did not quote me a total for my order or suggestive sell, just said “First window” after she asked “is that all”
When I received the order, the order was incorrect. 1 of the 2 breakfast sandwiches were incorrect. I parked my car and went inside to let the manager know the order was incorrect. I spoke to a young man at the counter and he went to the manager. No immediate apology. Back in the day, a courtesy card would have been handed out with the replacement sandwich along with an apology
I understand finding employees is very difficult, but it seems like a complete breakdown in Management.
I hope you take this as constructive criticism!
Food: 4
Service: 1
Lenny Bruce
I complained about this time and time again with food delivery cars blocking the doorway entrance.I have not only a Handicap Permit which is not easy to obtain BTW, but a Disability where I have trouble waking! I have so many pictures it's redundant to even show them blocking the doorway. I even spoke to a upper manager person here where it's happening and he said he'll keep an eye on it! Really? How is that possible when he's not here more than I am. Matter of fact he was here and it happened right under his nose and he did not even notice! Today I've called Corporate and filed a complaint. I was also told days ago someone would get back to me and they never did. The next move is I will contact an attorney under the ADA Disability Act and sue you for not giving people safe passage into your business. I come here many times a day and spend money. Put a simple sign up!
Parking: Plenty of parking just the food delivery drivers choose to block the entrance for convenience while people with disabilities like me need to walk around the car!
Linda Imbese
Never change oil poor service
Kid-friendliness: Got mad kids were alittle loud
Atmosphere: 1
Food: 1
Service: 1
mike s
As with any large franchisee, there's restaurant to restaurant challenges to overcome, I gotta say they are always my favorite McDonalds'; from being a customer, to doing refrigeration work for them, it's a pretty homegrown company=] I've also always appreciated the guys who manage their properties also.
Atmosphere: 4
Food: 4
Service: 4
Fran Soileau
Prices are higher at Plainview store than other McDonalds. Drive thru orders are usually wrong, apple pies are always past their time stamp. Yesterday manager got nasty with my friend n I because we purchased 14 happy meals and asked to see the toys, other stores sell toys only. We were buying meals and the store was empty. We eat there after work almost every day, so much for loyalty n customer service. Going to Hicksville store from now on.
Tonight is extremely cold..2/18/25. The overnight workers at the Central Islip location are always sweet and kind…especially Kevin. I was so sad to see how cold his hands were tonight. Kevin still greeted me with a smile and as always very polite. My rating is a one star review because Hunt Corporation should make sure their employees have hand warmers available for the drive thru workers. The worker should be given the proper attire for cold weather since he is at the drive thru window. Overnight employees should be appreciated, it is not easy working at night time. Especially with some of the lunatics that come thru at night time. Please do something for your night workers to show them they’re very much appreciated. Thank you guys and gals for your pleasant greetings every night. Give them a nice raise!!!
Laura
This company is responsible for the Plainview NY McDonald's that is located at 818 Old Country Rd in Plainview NY. I had an issue with this location back in August of 2024. I completed the online survey and expressed my concerns on the McDonald's website. I indicated that I would like a manager to contact me. Two weeks go by and nothing, so I submit the same online feedback form. Another two weeks go by and nothing. Let me note that I've had previous issues at this location and have the contact information of one of the Administrative Assistants, Stephany Hernandez-Martinez. I wrote to her and explained my situation and asked if she could put me in touch with an executive, district manager, anyone. A week goes by and nothing. I wrote another follow up email and still no response back. If her email address was invalid or wrong, I would have received a bounce-back, but never did, so I know it's an active email account. I guess this is the only way to get someone to actually contact you back! I highly doubt anyone will get back to me but when the next person finds this review it will make them feel better because they are not alone with the poor and unprofessional customer service from Hunt Enterprises, Inc. and the management staff of the Plainview, NY McDonald's location.
Atmosphere: 1
Food: 1
Service: 1
I have to say, the service standard has diminished since I was an Asst. Manager at the Kidder-Hunt Baldwin location in the mid to late 80’s.
I was just at the Ronkonkoma location ant anppr 10:30 on a Sunday and the service at the drive thru was and has been horrible for quite some time. The girl on the speaker was difficult to understand. Not due to an audio issue but the lack of energy in her speech. She spoke quite rapidly and seemed like she was rushing to get to the next car. No “Hi, welcome to McDonalds how can I help you today”. No “Thank you” Did not quote me a total for my order or suggestive sell, just said “First window” after she asked “is that all”
When I received the order, the order was incorrect. 1 of the 2 breakfast sandwiches were incorrect. I parked my car and went inside to let the manager know the order was incorrect. I spoke to a young man at the counter and he went to the manager. No immediate apology. Back in the day, a courtesy card would have been handed out with the replacement sandwich along with an apology
I understand finding employees is very difficult, but it seems like a complete breakdown in Management.
I hope you take this as constructive criticism!
Food: 4
Service: 1
I complained about this time and time again with food delivery cars blocking the doorway entrance.I have not only a Handicap Permit which is not easy to obtain BTW, but a Disability where I have trouble waking! I have so many pictures it's redundant to even show them blocking the doorway. I even spoke to a upper manager person here where it's happening and he said he'll keep an eye on it! Really? How is that possible when he's not here more than I am. Matter of fact he was here and it happened right under his nose and he did not even notice! Today I've called Corporate and filed a complaint. I was also told days ago someone would get back to me and they never did. The next move is I will contact an attorney under the ADA Disability Act and sue you for not giving people safe passage into your business. I come here many times a day and spend money. Put a simple sign up!
Parking: Plenty of parking just the food delivery drivers choose to block the entrance for convenience while people with disabilities like me need to walk around the car!
Never change oil poor service
Kid-friendliness: Got mad kids were alittle loud
Atmosphere: 1
Food: 1
Service: 1
As with any large franchisee, there's restaurant to restaurant challenges to overcome, I gotta say they are always my favorite McDonalds'; from being a customer, to doing refrigeration work for them, it's a pretty homegrown company=] I've also always appreciated the guys who manage their properties also.
Atmosphere: 4
Food: 4
Service: 4
Prices are higher at Plainview store than other McDonalds. Drive thru orders are usually wrong, apple pies are always past their time stamp. Yesterday manager got nasty with my friend n I because we purchased 14 happy meals and asked to see the toys, other stores sell toys only. We were buying meals and the store was empty. We eat there after work almost every day, so much for loyalty n customer service. Going to Hicksville store from now on.
The chicken nuggets were soggy
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