I think I’m not coming here anymore.. just found a roach, I wonder how dirty the kitchen is.. I just found another one
Salil Maharjan
Great and friendly service, cozy atmosphere
Atmosphere: 5
Food: 5
Service: 5
MarkerDrinker
I’m completely and utterly disappointed with my experience. I was completely starving and so I decided I’d order *just* JUST a Mac and Cheese from Panera. They told me that my order would take 40 minutes to arrive, despite the fact that it was a singular item from a restaurant less than 5 minutes away from my location. I was so famished that I decided I’d wait through it to get my Mac and Cheese, but was already slightly disappointed. 50 minutes later and I’m wondering where my order was??? Just as I’m about to call to check in, I get called by the driver but the call is seemingly one sided as I don’t get a response back when asking if he was there. I end up having to search all around the property for my Mac and Cheese and i can’t find it. By this point I’m utterly devastated by my lack of Mac and Cheese and so I call the Panera itself. I had already called the driver over 10 times only to be met with silence and the mind numbing sound of the phone ringing as my call wasn’t picked up. When I call the Panera itself I have to wait to talk to an actual human being instead of the automated responses. When I *finally* get a real human being on the phone to try and address my issues, the woman is dismissive and entirely unprofessional and unqualified. I’m made to wait even longer as she has to go to her manager to answer any simple question that I ask. When I give up on getting my Mac and Cheese, I start asking if I could get a refund. Immediately I’m shut down and told that I could instead come to the restaurant and get my own Mac and Cheese, but I’d get it for no additional cost. I’m outraged by this point because I had specifically ordered delivery because I was not *able* to go to the restaurant and get my own food. I reiterate the fact that I wanted a full refund, no longer caring about my Mac and Cheese, but now filled by another hunger, a hunger for justice. The woman on the line pauses at this, needing to see her manager again to ask for guidance. When I ask if she thought it would be possible, she hung up. I was now staring blankly at my phone, the image of a screen displaying “call ended” burning into my retinas. I never did get my Mac and Cheese, nor did I get any form of refund or any money back, not even in the form of store credit. The store credit would have been useless anyways though, I am never returning nor am I ever ordering from this insultingly impudent establishment again. I have not even begun to mention the insane price difference that ordering online delivery has. A Mac and Cheese from Panera would usually only set you back $10.99. My order cost me almost 20 dollars. I only ordered a Mac and Cheese. I spent 20 dollars on food that never arrived, got treated to frankly abhorrent customer service, then got to write this short little review. I’m still hungry, now absolutely ravenous, but writing this review has somewhat sated me. I would however, really appreciate my 20 dollars back. Which I never got refunded. Or maybe just my Mac and Cheese. Which I never got to enjoy. Not that the food at Panera is all that great anyways. It’s subpar. Just like my experience today.
Atmosphere: 1
Food: 1
Service: 1
Gricely Thomas
I show up at the exact same time my order supposed to be ready. It comes out just on time. I’m happy about that, until I get in the car to check my order and half of a sandwich is missing. I Instantly got annoyed because my order was not that large. To Have to go back inside and wait over 10 minutes for HALF of a grilled cheese sandwich is absurd. Granted, it wasn’t the error of the employee at the register, but there was “no sorry about that”, or anything of the sort. It also wasn’t a busy time when I ordered
Service: 2
Anthony Dellasso
I go to a deli every day and order a bacon egg cheese and a coffee for 7 dollars, recently my deli uped the price to 8 so I went to try panera. I ordered the same thing for 11.89 and it was terrible! fake bacon, greasy bun and I made my own coffee that was not great. Would not go back for breakfast!
Atmosphere: 3
Food: 1
Service: 5
George Pappas
Food is always on par, fast service.
Atmosphere: 4
Food: 5
Service: 4
Joe Muncey
Nice Staff, Good Food.
Atmosphere: 5
Food: 5
Service: 5
Stockup
Food was good place clean
Atmosphere: 5
Food: 5
Service: 5
Camille Ortiz
Great employees here. Friendly . It's always clean, and the coffee is always ready!
I found this quite expensive A half salad with medium coffee was $20 no sides The salad was good but not worth the money
Atmosphere: 4
Food: 4
Service: 4
Conrad McAlpin
Parking: Walt whitman mall
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Grilled Cheese
Joe Carbone
Always great ... but $10 for coffee and a muffin ?
Atmosphere: 5
Food: 5
Service: 5
Christine Starkey
Amazing foods really love the
Food: 5
Support HQ
Has a HORRIBLE delivery service!! This is the 3rd time this has happened now... I ordered they say they delivered and that it was never delivered. The Hauppauge Panera's service and the way the managers are just simply the worst! I had to wait so long to get a call back because they couldn't figure out what happened to the order and then they say nothing much we could do, you can place the order again and you will get a refund in 5-7 days. Disgusting customer service!!!
I think I’m not coming here anymore.. just found a roach, I wonder how dirty the kitchen is..
I just found another one
Great and friendly service, cozy atmosphere
Atmosphere: 5
Food: 5
Service: 5
I’m completely and utterly disappointed with my experience. I was completely starving and so I decided I’d order *just* JUST a Mac and Cheese from Panera. They told me that my order would take 40 minutes to arrive, despite the fact that it was a singular item from a restaurant less than 5 minutes away from my location. I was so famished that I decided I’d wait through it to get my Mac and Cheese, but was already slightly disappointed. 50 minutes later and I’m wondering where my order was??? Just as I’m about to call to check in, I get called by the driver but the call is seemingly one sided as I don’t get a response back when asking if he was there. I end up having to search all around the property for my Mac and Cheese and i can’t find it. By this point I’m utterly devastated by my lack of Mac and Cheese and so I call the Panera itself. I had already called the driver over 10 times only to be met with silence and the mind numbing sound of the phone ringing as my call wasn’t picked up. When I call the Panera itself I have to wait to talk to an actual human being instead of the automated responses. When I *finally* get a real human being on the phone to try and address my issues, the woman is dismissive and entirely unprofessional and unqualified. I’m made to wait even longer as she has to go to her manager to answer any simple question that I ask. When I give up on getting my Mac and Cheese, I start asking if I could get a refund. Immediately I’m shut down and told that I could instead come to the restaurant and get my own Mac and Cheese, but I’d get it for no additional cost. I’m outraged by this point because I had specifically ordered delivery because I was not *able* to go to the restaurant and get my own food. I reiterate the fact that I wanted a full refund, no longer caring about my Mac and Cheese, but now filled by another hunger, a hunger for justice. The woman on the line pauses at this, needing to see her manager again to ask for guidance. When I ask if she thought it would be possible, she hung up. I was now staring blankly at my phone, the image of a screen displaying “call ended” burning into my retinas. I never did get my Mac and Cheese, nor did I get any form of refund or any money back, not even in the form of store credit. The store credit would have been useless anyways though, I am never returning nor am I ever ordering from this insultingly impudent establishment again. I have not even begun to mention the insane price difference that ordering online delivery has. A Mac and Cheese from Panera would usually only set you back $10.99. My order cost me almost 20 dollars. I only ordered a Mac and Cheese. I spent 20 dollars on food that never arrived, got treated to frankly abhorrent customer service, then got to write this short little review. I’m still hungry, now absolutely ravenous, but writing this review has somewhat sated me. I would however, really appreciate my 20 dollars back. Which I never got refunded. Or maybe just my Mac and Cheese. Which I never got to enjoy. Not that the food at Panera is all that great anyways. It’s subpar. Just like my experience today.
Atmosphere: 1
Food: 1
Service: 1
I show up at the exact same time my order supposed to be ready. It comes out just on time. I’m happy about that, until I get in the car to check my order and half of a sandwich is missing. I Instantly got annoyed because my order was not that large. To Have to go back inside and wait over 10 minutes for HALF of a grilled cheese sandwich is absurd. Granted, it wasn’t the error of the employee at the register, but there was “no sorry about that”, or anything of the sort. It also wasn’t a busy time when I ordered
Service: 2
I go to a deli every day and order a bacon egg cheese and a coffee for 7 dollars, recently my deli uped the price to 8 so I went to try panera. I ordered the same thing for 11.89 and it was terrible! fake bacon, greasy bun and I made my own coffee that was not great. Would not go back for breakfast!
Atmosphere: 3
Food: 1
Service: 5
Food is always on par, fast service.
Atmosphere: 4
Food: 5
Service: 4
Nice Staff, Good Food.
Atmosphere: 5
Food: 5
Service: 5
Food was good place clean
Atmosphere: 5
Food: 5
Service: 5
Great employees here. Friendly . It's always clean, and the coffee is always ready!
Atmosphere: 5
Food: 5
Service: 5
The Smithtown bowl ? and dad and I think it was ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I found this quite expensive A half salad with medium coffee was $20 no sides The salad was good but not worth the money
Atmosphere: 4
Food: 4
Service: 4
Parking: Walt whitman mall
Atmosphere: 4
Food: 3
Service: 5
Recommended dishes: Grilled Cheese
Always great ... but $10 for coffee and a muffin ?
Atmosphere: 5
Food: 5
Service: 5
Amazing foods really love the
Food: 5
Has a HORRIBLE delivery service!! This is the 3rd time this has happened now... I ordered they say they delivered and that it was never delivered. The Hauppauge Panera's service and the way the managers are just simply the worst! I had to wait so long to get a call back because they couldn't figure out what happened to the order and then they say nothing much we could do, you can place the order again and you will get a refund in 5-7 days. Disgusting customer service!!!
Service: 1
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