Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation.
I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me.
I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to.
This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude.
Some basic customer service training is badly needed here — or at least some respect.
Em Jay
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour.
I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
Tom DeLorenzo
we went to the Mt Pocono location tonight had BBQ and Garlic parm wings and Cheese Fries and the wings were actually really good
Shannon Randles
to whomever reads this DONT EAT FOOD FROM STORE #2838 BECAUSE THEIR STAFF IS RUDE, IGNORANT AND THEY DON'T TAKE THE NECESSARY SAFETY PRECAUTIONS ON SERVICE OR WHEN THEY PREPARE THEIR FOOD AND THE STAFF DON'T SHOW ANY REPSECT FOR PEOPLE'S ORDERS OR THEIR TIME THEY WAITED FOR THEIR FOOD. ALSO MANAGEMENT IS A JOKE BECAUSE WHEN ASKED FOR HE IS HIDDEN AWAY OR ON THE PHONE TEXTING AND LETTING WORKERS WALK OFF THE LINE WHILE THEY ARE ALSO AND THE PHONE WHEN THEY SUPPOSE TO BE WORKING ON THE FOOD OR THE REGISTER. I REPEAT DON'T EAT THERE.
Daniel Olivarez
Good Wings and Deals. Good Flavors, Etc.
jadie
The staff is incredibly kind and communicative, even on busy days. Once an employee ran out because I had forgotten my fries, and each time I have been to this Wingstop workers always provide an enthusiastic welcome. Overall, an above and beyond Wingstop experience. Sorry for ordering 40 cajun corn by the way, appreciate u guys xx ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Tender Meal for 2, Chicken Sandwich, Chicken Wings, Buffalo Ranch Fries, 10 PC Wing Combo, Side of Flavor
Arnold Bailing
Wingstop offers delicious, crispy wings with a variety of bold flavors, perfect for casual dining or takeout.
Ordered a very large order for a birthday party the night before. Customer service was amazing, they made sure we knew exactly what we were getting and got what we wanted. When picking up next day order was ready ahead of schedule and staff was super friendly and helpful. Would absolutely recommend for another party. If the owner sees this, give your staff a raise they’ve earned it.
Kid-friendliness: They made a birthday party very special
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
Beyond Belief Pommier
**Wingstop Review: Katy Mills Location (Katy, Texas) Frustrating Experience** I want my refund.
I recently ordered from Wingstop, and my experience was far from what I expected. After placing my order, I waited for two whole hours only to find out that it was canceled. I tried calling the store for clarification, and while the employee I spoke to was polite and did his best to assist me, unfortunately, the language barrier made the conversation quite ineffective.
To make matters worse, there was no manager on-site to help with the situation or to process my refund on the spot. Instead, I was left feeling frustrated and dissatisfied as I was told I would have to "trust" that my refund would be taken care of. This lack of accountability is simply unacceptable, and it's disheartening to see a company fall short on customer service.
I hope they can improve their communication and refund process moving forward. Until then, I’ll stay away from this location. Managers need to add more support for their team as they are not empowered to handle these situations.
Keven Mayfield
Extremely messy and always over seasoned. The bottom of my sandwiches were soaked.
DO NOT COME HERE. this is the worst wingstop ever. I ordered online and when I went to pick up, 3 different people told me they didn’t have my order. I showed them the confirmation and they had me standing around for half an hour. turns out my order was sitting there ready the entire time.
Atmosphere: 1
Food: 1
Service: 1
hannah D
We order two of the packages with boneless and bone in, french fries, corn and drinks. Everything was good. The corn had way to much spices on it, could hardly eat. Service was good and workers were friendly.
Atmosphere: 5
Food: 4
Service: 5
Ivaxia
wings were so good a lil bit came out everytime i took a bite?
Atmosphere: 5
Food: 5
Service: 5
Christina Harris
I’m very disappointed that the owner continues to employ staff who repeatedly make mistakes. It’s one thing to make an error once, but making multiple mistakes—especially when paying extra—is unacceptable. I urge the owner to hire employees who can accurately process and articulate online orders. I’m furious that I spent $41 on a non-combo meal and didn’t receive my entire order. This is extremely frustrating!!!!!!!!!!!!!!! The picture shows what I actually received. I contacted the restaurant and spoke with Hector, who informed me that my order was still at the restaurant and that the delivery driver had given the wrong order. ORDERED 10PCS ALLL FATS HOT HONEY RUB AND CAJUN WITH LARGE SEASON FRIES.
Jade at Wingstop Metrocentre is a poor example of how a manager should handle a situation. I honestly can’t believe the way I was treated at Wingstop in the Metrocentre. I had just stepped away to use the toilet for a minute, and when I came back, one of the staff had thrown away my drink and the salt I had brought with me. I was upset, of course, but all I wanted was a simple apology. Instead, the manager (Jade) started talking at me in an aggressive and disrespectful way — staring at my face while speaking to me like I had done something wrong. It felt more like I was being attacked than listened to. This is not how customers should be treated, especially by someone in a management role. If this is how the shop is run, I really feel sorry for anyone else who has to deal with this kind of attitude. Some basic customer service training is badly needed here — or at least some respect.
for the North Myrtle Beach location. We went in last night trying to pick food up for the kids. First off the store was filthy. The tables were nasty and the drink counter was soggy and full of garbage. We waited for our food for 40 minutes and still wasn't ready. So we asked for a refund and the manager refused! She said she was too busy with inventory to worry about giving us a refund. I told her we had been waiting near an hour and we needed to get the refund so we can leave. She said nope and if we wanted it we would have to wait longer and she WALKED AWAY!!!! Are you kidding me ?... never had it ever seen such poor management skills .... and I would know I am a manager in a retail store. We kept sending her employees to go retrieve her and she refused to come out. It would have taken all of 2 minutes or less to issue the refund and move on. After constant back and forth she finally came out and gave us the refund but by this time it was well over an hour. I do not recommend this place to anybody!!!!! I dont see how they can stay in business. That woman has no business being in charge of anything.
we went to the Mt Pocono location tonight had BBQ and Garlic parm wings and Cheese Fries and the wings were actually really good
to whomever reads this DONT EAT FOOD FROM STORE #2838 BECAUSE THEIR STAFF IS RUDE, IGNORANT AND THEY DON'T TAKE THE NECESSARY SAFETY PRECAUTIONS ON SERVICE OR WHEN THEY PREPARE THEIR FOOD AND THE STAFF DON'T SHOW ANY REPSECT FOR PEOPLE'S ORDERS OR THEIR TIME THEY WAITED FOR THEIR FOOD. ALSO MANAGEMENT IS A JOKE BECAUSE WHEN ASKED FOR HE IS HIDDEN AWAY OR ON THE PHONE TEXTING AND LETTING WORKERS WALK OFF THE LINE WHILE THEY ARE ALSO AND THE PHONE WHEN THEY SUPPOSE TO BE WORKING ON THE FOOD OR THE REGISTER. I REPEAT DON'T EAT THERE.
Good Wings and Deals. Good Flavors, Etc.
The staff is incredibly kind and communicative, even on busy days. Once an employee ran out because I had forgotten my fries, and each time I have been to this Wingstop workers always provide an enthusiastic welcome. Overall, an above and beyond Wingstop experience. Sorry for ordering 40 cajun corn by the way, appreciate u guys xx ❤️
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Tender Meal for 2, Chicken Sandwich, Chicken Wings, Buffalo Ranch Fries, 10 PC Wing Combo, Side of Flavor
Wingstop offers delicious, crispy wings with a variety of bold flavors, perfect for casual dining or takeout.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Veggie Sticks, Chicken Sandwich, Chicken Wings, 10 PC Wing Combo
Ordered a very large order for a birthday party the night before. Customer service was amazing, they made sure we knew exactly what we were getting and got what we wanted. When picking up next day order was ready ahead of schedule and staff was super friendly and helpful. Would absolutely recommend for another party. If the owner sees this, give your staff a raise they’ve earned it.
Kid-friendliness: They made a birthday party very special
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings
**Wingstop Review: Katy Mills Location (Katy, Texas) Frustrating Experience** I want my refund. I recently ordered from Wingstop, and my experience was far from what I expected. After placing my order, I waited for two whole hours only to find out that it was canceled. I tried calling the store for clarification, and while the employee I spoke to was polite and did his best to assist me, unfortunately, the language barrier made the conversation quite ineffective. To make matters worse, there was no manager on-site to help with the situation or to process my refund on the spot. Instead, I was left feeling frustrated and dissatisfied as I was told I would have to "trust" that my refund would be taken care of. This lack of accountability is simply unacceptable, and it's disheartening to see a company fall short on customer service. I hope they can improve their communication and refund process moving forward. Until then, I’ll stay away from this location. Managers need to add more support for their team as they are not empowered to handle these situations.
Extremely messy and always over seasoned. The bottom of my sandwiches were soaked.
Restaurantji Recommends
DO NOT COME HERE. this is the worst wingstop ever. I ordered online and when I went to pick up, 3 different people told me they didn’t have my order. I showed them the confirmation and they had me standing around for half an hour. turns out my order was sitting there ready the entire time.
Atmosphere: 1
Food: 1
Service: 1
We order two of the packages with boneless and bone in, french fries, corn and drinks. Everything was good. The corn had way to much spices on it, could hardly eat. Service was good and workers were friendly.
Atmosphere: 5
Food: 4
Service: 5
wings were so good a lil bit came out everytime i took a bite?
Atmosphere: 5
Food: 5
Service: 5
I’m very disappointed that the owner continues to employ staff who repeatedly make mistakes. It’s one thing to make an error once, but making multiple mistakes—especially when paying extra—is unacceptable. I urge the owner to hire employees who can accurately process and articulate online orders. I’m furious that I spent $41 on a non-combo meal and didn’t receive my entire order. This is extremely frustrating!!!!!!!!!!!!!!! The picture shows what I actually received. I contacted the restaurant and spoke with Hector, who informed me that my order was still at the restaurant and that the delivery driver had given the wrong order. ORDERED 10PCS ALLL FATS HOT HONEY RUB AND CAJUN WITH LARGE SEASON FRIES.
Service: 1
Idc everything is amazing
Atmosphere: 5
Food: 5
Service: 5
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