I ordered this refresher today as well as three other drinks for my co-workers. I started drinking the drink and realized WAY TOO LATE that there was a freaking COCK ROACH in my drink. This is DISGUSTING. I went to the store to complain. They did not solve this issue. This is unacceptable. They said they would refund my order only if I promised to not call department of health or put any complaint. That is unacceptable customer service. Spoke to two upper heads. One of the rudely hung up the phone on me after we couldn’t solve the issue. Be aware of where you purchase your morning coffee!!!! This is disgusting. Lady in the front was very nice with trying to offer me free food for a month or the new wicked munchkin tins. Managers did not allow it. Even told me it was just one time …. ONE TIME IS ENOUGH. CLEAN YOUR STORE
Atmosphere: 1
Food: 1
Service: 1
Marissa Redes
Laura is the best person here! Always so nice and friendly. Greats everyone with a smile. Half the time she’s alone, and she does a great job at it with multitasking. She’s always trying to keep the store clean and presentable. She makes my food and drinks to perfection. She deserves a raise or to even run this store! Fire everyone and hire more workers like Laura! She’s the best of the best!!!!!
Other workers on the other hand are rude and nasty. Half the time the other workers don’t even wear gloves !!!! So nasty! I only come when Laura works.
Atmosphere: 5
Food: 5
Service: 5
Erika Espinal
Customer service is pretty great when it comes to the male staff in the back. friendly every time I go, fast & efficient. Now the donuts are questionable. Bad quality I would say. Never seen donuts done like this ever with such poor filling yet charging full price. If you go to the west Hempstead one, The still serve REAL donuts A++ For example 👇↙️⬇️↘️👇 And I’m sure still looking for the jelly😔
Atmosphere: 5
Food: 5
Service: 2
Gods Child
This is by far the worst Dunkin’ location I have ever visited. The staff was extremely rude, and the cashier repeatedly attempted to cancel my order after I scanned my Dunkin’ app. I asked why this was happening, but received no explanation. He attempted to cancel the transaction three separate times before finally allowing it to go through.
This type of behavior is unprofessional and unacceptable, especially at a brand known for quick and courteous service. I truly hope management addresses this issue to ensure a better experience for future customers. I also asked the employer to toast my bagel bites and when I got to work it taste like he just took them out the fridge and put them in the bag.
Atmosphere: 2
Food: 1
Service: 1
Najee Daniels
I ordered Munchkins (7 for $3+tx), wasn't the freshest since they make there bakery items in the morning.. but it was a good snack to go..
Nadia A
This is the best dunkin!!! Laura is an absolute GEM!! Always so nice and friendly, always greets you with a beautiful smile :)) i go out of my way to come here, just cuz of her!! please keep her and make her manager, shes the only one who knows what shes doing! her coffee comes out perfect, and her store is always shiny and clean!
Atmosphere: 5
Food: 5
Service: 5
Christie Liriano
I walked out. Two elderly rude ladies. One was on the phone. The other was yelling at her. One made eye contact with me then proceeded to talk on the phone. I waited about 2 minutes then left. The gentleman ahead of me had left as I walked in. Now I know why.
Service: 1
Elena Cucufate
This place is a mess. I never get my orders correctly when I order by Uber and it’s the drivers mistake because has been too many times that this has happened to me, plus sometimes they take too long to deliver. This location is the worse, I am tired of getting my orders wrong. 👎🏼👎🏼👎🏼👎🏼
Atmosphere: 1
Food: 2
Service: 1
Chris
Worst service, dirty and rude
Atmosphere: 1
Food: 1
Service: 1
Savi Flo
Terrible customer service who ever is the owner making more money then the business. Only two employees on a busy day every day. Can’t hire more employees to give us great service. Can’t wait till there’s another Dunkin to compete with them on the same block cus this Dunkin ppl sucks new Owner should be replaced for sure or another Dunkin also the cooker on his phone and don’t pay no attention to what his doing
Terrible service!!! Takes about 20 mins to get service, and on top of that... after waiting, the little lady was rude when I gave a preference to how I wanted my food!!! She yelled and said I'm here by myself as though it was my fault!!! Having waited so long, I was extremely patient as well as understanding, so for that to happen was unacceptable, so I gave her an attitude right back!!! New staff is needed based on customers constantly walking out of that place with no order in hand!!!
Atmosphere: 1
Food: 1
Service: 1
Jonas Kerner
Slowest service ever
veredwolfstein
Terrible service!! Waited over 20 min to be served. Food was rushed and came out half cooked. No sweetners, ketchup or anything offered. Not recommended!!!
I ordered this refresher today as well as three other drinks for my co-workers. I started drinking the drink and realized WAY TOO LATE that there was a freaking COCK ROACH in my drink. This is DISGUSTING. I went to the store to complain. They did not solve this issue. This is unacceptable. They said they would refund my order only if I promised to not call department of health or put any complaint. That is unacceptable customer service. Spoke to two upper heads. One of the rudely hung up the phone on me after we couldn’t solve the issue. Be aware of where you purchase your morning coffee!!!! This is disgusting. Lady in the front was very nice with trying to offer me free food for a month or the new wicked munchkin tins. Managers did not allow it. Even told me it was just one time …. ONE TIME IS ENOUGH. CLEAN YOUR STORE
Atmosphere: 1
Food: 1
Service: 1
Laura is the best person here! Always so nice and friendly. Greats everyone with a smile. Half the time she’s alone, and she does a great job at it with multitasking. She’s always trying to keep the store clean and presentable. She makes my food and drinks to perfection. She deserves a raise or to even run this store!
Fire everyone and hire more workers like Laura! She’s the best of the best!!!!!
Other workers on the other hand are rude and nasty. Half the time the other workers don’t even wear gloves !!!! So nasty! I only come when Laura works.
Atmosphere: 5
Food: 5
Service: 5
Customer service is pretty great when it comes to the male staff in the back. friendly every time I go, fast & efficient.
Now the donuts are questionable.
Bad quality I would say.
Never seen donuts done like this ever with such poor filling yet charging full price.
If you go to the west Hempstead one,
The still serve REAL donuts A++
For example 👇↙️⬇️↘️👇
And I’m sure still looking for the jelly😔
Atmosphere: 5
Food: 5
Service: 2
This is by far the worst Dunkin’ location I have ever visited. The staff was extremely rude, and the cashier repeatedly attempted to cancel my order after I scanned my Dunkin’ app. I asked why this was happening, but received no explanation. He attempted to cancel the transaction three separate times before finally allowing it to go through.
This type of behavior is unprofessional and unacceptable, especially at a brand known for quick and courteous service. I truly hope management addresses this issue to ensure a better experience for future customers.
I also asked the employer to toast my bagel bites and when I got to work it taste like he just took them out the fridge and put them in the bag.
Atmosphere: 2
Food: 1
Service: 1
I ordered Munchkins (7 for $3+tx), wasn't the freshest since they make there bakery items in the morning.. but it was a good snack to go..
This is the best dunkin!!! Laura is an absolute GEM!! Always so nice and friendly, always greets you with a beautiful smile :)) i go out of my way to come here, just cuz of her!! please keep her and make her manager, shes the only one who knows what shes doing! her coffee comes out perfect, and her store is always shiny and clean!
Atmosphere: 5
Food: 5
Service: 5
I walked out. Two elderly rude ladies. One was on the phone. The other was yelling at her. One made eye contact with me then proceeded to talk on the phone. I waited about 2 minutes then left. The gentleman ahead of me had left as I walked in. Now I know why.
Service: 1
This place is a mess. I never get my orders correctly when I order by Uber and it’s the drivers mistake because has been too many times that this has happened to me, plus sometimes they take too long to deliver. This location is the worse, I am tired of getting my orders wrong. 👎🏼👎🏼👎🏼👎🏼
Atmosphere: 1
Food: 2
Service: 1
Worst service, dirty and rude
Atmosphere: 1
Food: 1
Service: 1
Terrible customer service who ever is the owner making more money then the business. Only two employees on a busy day every day. Can’t hire more employees to give us great service. Can’t wait till there’s another Dunkin to compete with them on the same block cus this Dunkin ppl sucks new Owner should be replaced for sure or another Dunkin also the cooker on his phone and don’t pay no attention to what his doing
Service: 1
Restaurantji Recommends
Terrible service!!! Takes about 20 mins to get service, and on top of that... after waiting, the little lady was rude when I gave a preference to how I wanted my food!!! She yelled and said I'm here by myself as though it was my fault!!! Having waited so long, I was extremely patient as well as understanding, so for that to happen was unacceptable, so I gave her an attitude right back!!! New staff is needed based on customers constantly walking out of that place with no order in hand!!!
Atmosphere: 1
Food: 1
Service: 1
Slowest service ever
Terrible service!! Waited over 20 min to be served. Food was rushed and came out half cooked. No sweetners, ketchup or anything offered.
Not recommended!!!
Atmosphere: 1
Food: 1
Service: 1
This is my spot
Atmosphere: 5
Food: 5
Service: 5
Very nasty flys every where
Atmosphere: 1
Food: 1
Service: 1
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