Dunkin'

942 Jefferson Rd, Henrietta
(585) 697-0893

Recent Reviews

Juan Carlos Vega

Average

b b

Really bad service here. Our orders were messed up.

Service: 1

Kelly Robinson

Service was poor. We had to wait an excessive amount of time for our food with no apologies.

Service: 1

Leah Post

Asked for 3 caramel swirls one cream he literally gave me milk lol I was like is this one cream he said yes just try it our machine is messed up? Ew. Went in the trash don’t waste your

Atmosphere: 1

Food: 1

Service: 1

Connor Sullivan

Out of all the Dunkin's I've gone to, this one has consistently gotten my order right each time (I order a lot of the same things and you'd be surprised how much other locations mess it up) they are always nice and friendly even when busy. Keep up the awesome work!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bagels

evie vargas

Waiting. Like 10. Min no one serive me or ask me. I need Anything no one was on line it was empty I felt. Some can of way. I really want it coffee. ?

Atmosphere: 1

Service: 1

Fredward Chang

Shouldnt even bother keeping this store open honestly. Whenever I go they’re always closed early or just closed for no reason when it says that they’re open online. My boyfriend placed an online order for pick up through the drive through and there was a 30 minute wait line and then they forgot all of our donuts so we had to drive all the way back and wait another 30 minutes. Wish they would hire workers who are capable of doing one of the easiest jobs - coming from someone who also works fast food dealing with drinks

Kyla Green

Ordered a plain bagel toasted with cream cheese. Got a plain bagel toasted with veggie cream cheese. Didn’t ask for it. Also ordered a large Carmel swirl ice coffee with 8 & 8. Got said coffee with 1&8. Everytime I come they mess something up or something’s missing. Gave them the benefit of the doubt today. Never again. Very disappointed

Atmosphere: 2

Food: 1

Service: 2

Louisa N.

It was 6:50PM and we attempted to order a coffee and the staff who was still inside said they closed. Disappointing to try to give business but they closed early. Update hours please on the website!

Jade Carroll

The only Dunkin in the area that consistently serves fresh food and perfect coffee every single time I order. I drive out of my way now to hit this location!

Arlene Farmer

This store is very rude. They care nothing about there customers that take the time to go into the store . More worried about drive though. They had five people in line in the store for over 6 minutes and never bothered to acknowledge us or help us. when I spoke up they told us that drive-thru comes first the drive-thru never stopped car continued to pull up the window orders where large orders for breakfast. 10 minutes later we all walked out. This is bad customer service. ?

Teresa McCloud (Terri)

Employees were too busy talking to each other to take our order then forgot half of it.

bill g

Donuts are good, service is very slow. You get your Donuts as soon as you pay, but you wait 20-25 for you drinks. They always have just 3 people working on a Saturday and Sunday when we go here. Even if I take my daughter in early before her work she almost makes it late each time because they are so slow.

Atmosphere: 4

Food: 5

Service: 1

Recommended dishes: Donuts, Iced Macchiato

Nicole Mclean

Every single time I go to this location my food is wrong. They never fail to mess something up. Most of the employees i’ve seen look like they hate their jobs and the customers who come to their job. Has to be the worst location i’ve been at.

Alberto The-God

If the workers are having a bad morning, you're not getting your order done correctly.

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