Nothing Bundt Cakes

I love their cakes. But their service absolutely sucks. I ordered a pickup through grubhub. They messed it up and gave it to someone else. Instead of accepting their mistake they remained dismissive and proceeded to convince my husband (who went to pick up the order) that there’s nothing they can do. If you are going to accept orders from grubhub may be educate the employees on how it works? Not to mention the extreme attitude and the tinge of discrimination in the store manager’s voice. I was on the phone the entire time and I could hear that attitude even over the phone. They immediately assumed my husband was the delivery driver (behaved with him like he was there to steal) and was almost turning him away had he not pushed to get the order. I come to google reviews to see if this was an isolated event and see that the store manager does have a reputation. I previously gave this place a 5 star. Well, as much as I love this place, I am never ordering from here again until there’s a change in attitude. My business probably does not matter, but seeing as the owner does care to respond to negative reviews, it is my request to them that don’t just apologize for the service, actually do something about the service…in other words so something about your manager.

Food: 5

Service: 1

I was really looking forward to getting Nothing Bundt Cakes, but my experience was ruined by the staff’s attitude. The woman helping me Thursday afternoon was incredibly rude and dismissive. My sister moved to NYC and doesn’t have a location nearby, her birthday is today and received an email for a free Bundtlet cake. Instead of just telling me I couldn’t use my sisters birthday reward when I presented her with the email, which would have been totally okay and I still would have bought one since they are only $5, she was condescending, nasty, and rude. Instead of being welcoming, she acted like I was a bother and treated me like I was trying to rob the place and made the entire visit uncomfortable. Customer service is just as important as the product, and sadly, this place failed miserably. I left without anything and made sure to let the lady know that she should be nicer to her next customer. Won’t be coming back and can’t recommend for anyone to come here, don’t risk getting her sarcasm and bad attitude.

Atmosphere: 1

Service: 1

We got a strawberries and cream 8 inch bundt cake for my kiddo's birthday. Everyone loved it and we had a few slices left over (6 adults, 3 little kids). I added my own sliced strawberries to the hollow in the middle of the cake and it was perfect. The folks working there were pleasant and helpful over the phone and in person.

Kid-friendliness: The kids at the party loved the cake and frosting.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Strawberries & Cream, Bundt Cake

Friendly staff and tasty cake :)

Food: 5

Service: 5

beautiful bakery! have not tried my cake yet but it looks delicious.

Atmosphere: 5

Food: 5

Service: 5

Absolutely delicious! I got the gluten free chocolate chip and it was so yummy ! Will return !!

Food: 5

Recommended dishes: Bundtlets

The best cakes around PERIOD!! Staff is always pleasant.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Red Velvet, Bundtlets, Blueberry Bliss, Lemon Raspberry, Peppermint Chocolate Chip, Snickerdoodle, Bundt Cake

My co worker told me about this place and I decided to order a birthday cake but had to cancel due to poor customer service from Theresa apparently she pick and choose who to be nice to. I didn't know she was the store manager until I read another review wow. She kept transferring the call like she couldn't do anything.
Let me find out this place is racist!

You don't gotta worry about me ordering again just give me my funds back THANK YOU!

Atmosphere: 1

Food: 1

Service: 1

Absolutely love this place the cakes were so soft and moist I got a classic vanilla ,confetti, red velvet and white chocolate raspberry they have three different sizes. Very many options to choose from they have toppers. I was so amazed. I will definitely be back.

Parking: It’s in a plaza with multiple stores, so there’s plenty of parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: White Chocolate Raspberry, Red Velvet, Red Velvet Cake, Confetti, Bundt Cake

Came in to get my birthday Bundt and also got a Bundt for my team. The owner was so kind and answered all my questions. I struggle since becoming gluten free finding a good cake and oh my the gluten free chocolate chip is delicious, moist, flavorful.

Atmosphere: 5

Food: 5

Service: 5

I did some work on their HVAC unit today, and Teresa offered me a piece of cake for helping her out. I told her i was not a huge cake fan but she insisted i took a piece, so i grabbed a confetti and planned to give it to my kids. Long story short i ended up eating most of it and gave the rest to my kids. We all loved it. The owner was extremely friendly and makes a really good cake!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Bundt Cake

I was given 2 cakes as a gift and they were delicious! The packaging was so pretty as well. Thank you!

Food: 5

My son in Madison, WI ordered me a birthday cake from Nothing Bundt Cake in Henrietta. The cake was delivered when no one was home, actually my younger son was home, but asleep. It was a surprise. I was at work. The expensive birthday cake was left in a shopping bag on my porch. The delivery person called, said it was there on my porch. I said "ok", never offered to take it back until someone could pick it up. They don't deliver on weekends. I found out my delivery was between 11 and 2pm. Hello?? I work all day. Later my sleeping son woke and brought the bag inside. Unfortunately, a squirrel enjoyed the cake, ripped through the cellophane and took a few bites. I felt compensation was owed so I called to report the incident. The owner refused to replace the cake, felt it was my fault for ok-ing the delivery. FYI-I was told it was being delivered, not asked. What kind of business owner blames the customer for their poor service, and reckless delivery policy, an owner who will fail. Bad business. In addition, she was rude, insensitive, and greedy. Didn't seem bothered by my son paying $60 for a cake, inadequate packaging and insecure delivery. The most she could do was pay for half, felt my son and I were responsible for the destroyed birthday cake??? Who does this?? I will never shop there. She can Bundt off!!FYI-this deserves zero stars

Atmosphere: 1

Food: 1

Service: 1

A great place for a treat to enjoy or gift! Yummy and festive!

Atmosphere: 5

Food: 5

Service: 5

3/22/24: Tasty chocolate ? bunt cake ?. I will soon try my carrot ? bunt cake.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chocolate Chocolate Chip, Carrot, Bundt Cake