Not enough staff, long bad service with an attitude.
Atmosphere: 5
Food: 5
Service: 2
Margaret Finch
Great atmosphere and baristas!!! Tony and Nina!!!????
Diane
Parking: Really can't count spots there is plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit Refresher
Dr. Richard Frost
Great service and great coffee and their breakfast sandwiches are really good
Atmosphere: 5
Food: 5
Service: 5
diana vandonsel
Best scone and coffee ever!
Food: 5
Service: 5
Steven Smith
The coffee is fine and the staff are polite enough. However, the store policy of deliberately inconveniencing drive thru customers needs to change.
I tried to pay with a credit card, and instead of the clerk simply taking my card and running it, I was awkwardly handed a screen with a short wire attached to it, that I couldn't read in the sunlight. I tried to adjust the angle of the screen to see it better but the clerk stated I couldn't because "it might break". She refused to take my card the normal way "because COVID".
The whole exercise seems focused on getting tips in a drive thru, which is fine, but not if you're going to deliberately inconvenience customers to do it. There are a lot of places to get coffee, and nobody else does this.
Atmosphere: 1
Food: 3
Service: 1
Derek Palmer
Nice location, super convenient after we drop our dog off for daycare or grooming across the street. Orders have always been accurate and staff are always helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit Refresher
ItsMe Lee
Waiting 10 minutes for a worker to ever assist me which none of the 6 workers working helped me at all. This location sucks and I’ll never come here again.
Atmosphere: 1
Food: 1
Service: 1
Tyrone Wilson
Come on . It's Starbucks of course. Coffee spot on. Pastry is excellent but a bit pricy.
Atmosphere: 5
Food: 4
Service: 5
Jackie Courtright
Every time I go to this Starbucks my drink taste Terrible. I work in Penfield so I usually go to the Penfield Starbucks during the week but on the weekend I would like to be able to go to the Henrietta store but for some reason it's never right. My order is a bit difficult but I do pay seven dollars for a beverage and the staff is very nice when I go in to have it remade But I just don't understand why it could never be made right the first time I'm in a hurry today so can't go back in and desperately need my coffee. I order a Venti ice Americano With extra cream six pumps of vanilla and caramel drizzle, It's essentially like a macchiato but I don't want all the milk but there's never any vanilla in my drink caramel drizzle and I had to start ordering extra because there was barely any when I started ordering it.
Ordered a pick up order for 2 drinks and 2 pastries. My Strawberry Acai Refresher had black flakes within the bottom on the cup by the time I already drank half. Picked up a bagel with cream and cheese and left the store before realizing they didn’t put it in the bag. Just a plain, toasted bagel with nothing. Usually Starbucks is good but the one time I go here and the experience wasn’t great. Only good thing was that my order was ready within 10 minutes, granted the lobby and drive thru were empty.
Atmosphere: 4
Food: 2
Service: 4
Jackie Forys
Knowledgeable staffStaff willing to make it " your way" within reason
Atmosphere: 5
Food: 5
Service: 5
Taylor Mustard
Perfection - friendly workers, fast service
Atmosphere: 5
Food: 5
Service: 5
Artis Scott
The employees are the
Atmosphere: 5
Food: 5
Service: 5
LaKisha Gerideau-Rabess
always great drinks, great service, and friendly staff. clean and orderly, great open space and good atmosphere. i frequent this spot and recommend
Not enough staff, long bad service with an attitude.
Atmosphere: 5
Food: 5
Service: 2
Great atmosphere and baristas!!!
Tony and Nina!!!????
Parking: Really can't count spots there is plenty
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit Refresher
Great service and great coffee and their breakfast sandwiches are really good
Atmosphere: 5
Food: 5
Service: 5
Best scone and coffee ever!
Food: 5
Service: 5
The coffee is fine and the staff are polite enough. However, the store policy of deliberately inconveniencing drive thru customers needs to change.
I tried to pay with a credit card, and instead of the clerk simply taking my card and running it, I was awkwardly handed a screen with a short wire attached to it, that I couldn't read in the sunlight. I tried to adjust the angle of the screen to see it better but the clerk stated I couldn't because "it might break". She refused to take my card the normal way "because COVID".
The whole exercise seems focused on getting tips in a drive thru, which is fine, but not if you're going to deliberately inconvenience customers to do it. There are a lot of places to get coffee, and nobody else does this.
Atmosphere: 1
Food: 3
Service: 1
Nice location, super convenient after we drop our dog off for daycare or grooming across the street. Orders have always been accurate and staff are always helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit Refresher
Waiting 10 minutes for a worker to ever assist me which none of the 6 workers working helped me at all. This location sucks and I’ll never come here again.
Atmosphere: 1
Food: 1
Service: 1
Come on . It's Starbucks of course. Coffee spot on. Pastry is excellent but a bit pricy.
Atmosphere: 5
Food: 4
Service: 5
Every time I go to this Starbucks my drink taste Terrible. I work in Penfield so I usually go to the Penfield Starbucks during the week but on the weekend I would like to be able to go to the Henrietta store but for some reason it's never right. My order is a bit difficult but I do pay seven dollars for a beverage and the staff is very nice when I go in to have it remade But I just don't understand why it could never be made right the first time I'm in a hurry today so can't go back in and desperately need my coffee. I order a Venti ice Americano With extra cream six pumps of vanilla and caramel drizzle, It's essentially like a macchiato but I don't want all the milk but there's never any vanilla in my drink caramel drizzle and I had to start ordering extra because there was barely any when I started ordering it.
Atmosphere: 3
Food: 1
Service: 3
Restaurantji Recommends
Ordered a pick up order for 2 drinks and 2 pastries. My Strawberry Acai Refresher had black flakes within the bottom on the cup by the time I already drank half. Picked up a bagel with cream and cheese and left the store before realizing they didn’t put it in the bag. Just a plain, toasted bagel with nothing. Usually Starbucks is good but the one time I go here and the experience wasn’t great. Only good thing was that my order was ready within 10 minutes, granted the lobby and drive thru were empty.
Atmosphere: 4
Food: 2
Service: 4
Knowledgeable staffStaff willing to make it " your way" within reason
Atmosphere: 5
Food: 5
Service: 5
Perfection - friendly workers, fast service
Atmosphere: 5
Food: 5
Service: 5
The employees are the
Atmosphere: 5
Food: 5
Service: 5
always great drinks, great service, and friendly staff. clean and orderly, great open space and good atmosphere. i frequent this spot and recommend
Atmosphere: 5
Food: 5
Service: 5
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