Tim Hortons

4760 W Henrietta Rd, Henrietta
(585) 334-3790

Recent Reviews

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Courtney Sorrento

Friendly service, the matcha latte wasn't too flavorful, but it was alright. Quick and accurate service through the drive thru.

Atmosphere: 4

Food: 4

Service: 5

David Mckeown

How refreshing! Always kind and courteous. It is the exception these days. It doesn't go unnoticed! Great Job!

Atmosphere: 5

Food: 5

Service: 5

A

I love coming here everybody is always so nice. It is hard to find good customer service skills these days but they definitely have it, and are an absolute pleasure to be around. Everybody is always so sweet and friendly and will make you laugh. You guys are lucky to have such a great crew at this location

Atmosphere: 5

Food: 5

Service: 5

joseph steeg

Love the whipped cream. ❤️

Atmosphere: 5

Food: 5

Service: 5

Mel W

Mid coffee, if your stomach gets easily upset, don't drink coffee here.
Donuts are okay
Service is always great, friendly staff

Atmosphere: 2

Food: 3

Service: 5

Recommended dishes: Doughnuts

Pippa de Jong

The friendliest people and the greatest service :) love and appreciate you guys so much

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnuts, Bagels

Chris Braman

The food and staff were great. Tim Hortons are just kind of boring as in the atmosphere. I enjoy there breakfast sandwiches and coffee a lot.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Timbits Multi-Pack, Egg Bacon Cheese Sandwich on English Muffin, Doughnuts

Jim White

No Chili despite being on IN-STORE menu
No Soups, despite being IN-STORE menu
No Ice Cream, despite signs at roadside.
Got three steak Chipotle wraps. Instead of telling me they were nearly out of steak the guy minimized the amount to less than half what is normally in them. Whole visit was a waste of $25.66. (Order 409315904) on 8/26/24 @ 1255.

alk pan

Great morning staff!

Atmosphere: 5

Food: 5

Service: 5

Charles Evans

Good overall and great coffee!Says they are open at 7p, well I went there at 6:30 and no one answered the drive thru 05/25/24

Atmosphere: 5

Food: 5

Service: 3

mo ja

Amazing customer service

Atmosphere: 5

Food: 5

Service: 5

Photographer_with_Cats

It’s a Tim Horton. I like the glazed timbits and iced Capp. Sandwiches are good too.

Atmosphere: 4

Food: 5

Service: 4

Julie C

Stopped here as a treat for my kids, and to get some much needed coffee. While ordering, one son was having a cow in the back seat and I gave him the stern Mama Bear lecture. I apologized to the lady at the drive thru window for having to hear that. She said they're all moms and they got a kick out of it.So - if you're a mom or dad and you're stopping here with the kids - the drive thru ladies are all wonderful and understanding if your kids are being obnoxious. On another occasion my husband brought our kids to this location and he said the staff behind the counter were very friendly to them and he appreciated it.Food was ok, my coffee was missing creamer but that's no biggie - I added my own when I got home. My Timbits were fresh tasting and had a nice crunch to them. My sons loved their food and said it was really good.I will return to this Timmy's in the future.

Food: 4

Service: 5

Katherine Chuhta

Terrible hours and burnt coffee

Atmosphere: 3

Food: 2

Service: 2

Jay59

Employee name “Bilal” rude, arrogant, very nasty with a bad demeanor. Snaps over the speaker at the drive through. Shoves a full cup of hot coffee with the lid on an angle. I will NEVER go back to this store. We patronize Tim’s 10 times a week. Last time after today. This employee should be terminated for how he treats customers.I did call guest services following this incident. I have never experienced this from any service I ever visited. Several weeks ago he did the same to my wife. She went into the store and confronted him. Tim Hortons should be ashamed of keeping an employee of his character.

Atmosphere: 1

Food: 4

Service: 1

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