Manager with darker skin and extremely short hair was very rude. Gave me an issue about my order, gave me an attitude and raised her voice at me. She goes “whatever I guess I’ll just remake it” while yelling. Very unprofessional. I will not be returning
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bagel, Hash Browns
Shannon Sekel
It doesn't matter if I order through the app or inside the wait time is in sane insane. If we're talking about Herkimer New York Duncan I wouldn't even bother going due to the wait time. The Albany one I always order there in the morning really early through the app and that's always pretty quick. So with that said order between 5:00 a.m. and 6:00 a.m. and you'll get your stuff pretty quick. Anything later not a chance
Atmosphere: 3
Food: 4
Service: 3
Mark Aldaco
Don't take 50 dollar bills cause they don't have a reader.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bagel
Jess See
The lady who took our order was very rude and when I got home she had messed up our order it was a med ice coffee brown surger cookie 2 shots of half and half. When I got home she gave us half decaf half regular. When I called she said I was wrong that I said I wanted half and half coffee and she offered to remake my coffee but I live 15 min away and she wanted me to bring the messed up coffee back. The service was so horrible very upsetting
Dietary restrictions: Lactose and tolerant
Food: 1
Service: 1
Recommended dishes: Bagel
Steven Buck
Customer service is rude, jasmine had an attitude when we asked for cold foam on our drink or even on the side when any other dunkin I can get it. Drink also didn’t taste right.
Atmosphere: 1
Food: 1
Nicole Blance
Food has been old every time I’ve gone recently. Does not taste good.
Atmosphere: 2
Food: 1
Service: 3
Connor Dykeman
Finally leaving a review on my hometown Dunkin'. Service has gone downhill in the last year, with food being rock hard and sandwiches featuring eggs and meat that are rubbery and seemingly old. Icing on the cake was after corporate Dunkin' still hasn't given me a refund from over a month ago and given this number and that number to call, this Dunkin' can't even offer to make it right. A single meal. Management has also watched me stand at the counter for 15 minutes a couple times without so much as a hello. All in all, if you're trying to stop, just hit the next town over. This isn't worth the hassle and wait.
Atmosphere: 3
Food: 1
Service: 1
Sharon Himes
Unbelievable BAD customer service! I entered the store waited for 5 minutes. Not one employee even acknowledged me as I stood at the counter. I walked out & went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
S. Alkinbee
Parking: It's a very small parking lot/drive thru area
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Macchiato
nelson wood
Coffee is ok, donuts are good, service for drive-thru a n d door dash seems to be their priority, walk in service/wait time is very poor compared to othe
Ordered via the Mobile App, a customised drink and an assortment of donut holes. My drink customisations were completely ignored, and my “assorted” donut holes were all the jelly filled ones. Never going back
Atmosphere: 1
Food: 2
Service: 1
Chris
It's Dunkin, alright.
Atmosphere: 4
Food: 5
Service: 4
matt smaldon
Literally the worst Dunkin you can go to number 1 when you order they let the line go out into the road etc because they only allow one car at the drive through window at a time. So well that one car is up at the window the car behind them is sitting at the speaker don’t get greater told to wait a minute or anything. Service is beyond slow. Number two, you wait in line for 20 minutes to be told oh sorry we cant accept 50$ or 100$ bills. Literally the only Dunkin I’ve ever Hurd even say that and I’ve been going to Dunkin for years! Could you guys not afford a marker to check bills, would you like me to buy you one so the next time I pay with a 100$ you can check it? lol pathetic if you ask me that slow service they have mark my words will cause a car accident and someone will end up loosing their life because they don’t know how to run a business
Atmosphere: 1
Food: 1
Service: 1
Barbie Stewart
Over priced , dirty , not enough people working and the sandwiches were sloppy and not appealing to look at the wait was to long and the place is to small over all not a good experience I wouldn't recommend
Manager with darker skin and extremely short hair was very rude. Gave me an issue about my order, gave me an attitude and raised her voice at me. She goes “whatever I guess I’ll just remake it” while yelling. Very unprofessional. I will not be returning
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Bagel, Hash Browns
It doesn't matter if I order through the app or inside the wait time is in sane insane. If we're talking about Herkimer New York Duncan I wouldn't even bother going due to the wait time. The Albany one I always order there in the morning really early through the app and that's always pretty quick. So with that said order between 5:00 a.m. and 6:00 a.m. and you'll get your stuff pretty quick. Anything later not a chance
Atmosphere: 3
Food: 4
Service: 3
Don't take 50 dollar bills cause they don't have a reader.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Bagel
The lady who took our order was very rude and when I got home she had messed up our order it was a med ice coffee brown surger cookie 2 shots of half and half. When I got home she gave us half decaf half regular. When I called she said I was wrong that I said I wanted half and half coffee and she offered to remake my coffee but I live 15 min away and she wanted me to bring the messed up coffee back. The service was so horrible very upsetting
Dietary restrictions: Lactose and tolerant
Food: 1
Service: 1
Recommended dishes: Bagel
Customer service is rude, jasmine had an attitude when we asked for cold foam on our drink or even on the side when any other dunkin I can get it. Drink also didn’t taste right.
Atmosphere: 1
Food: 1
Food has been old every time I’ve gone recently. Does not taste good.
Atmosphere: 2
Food: 1
Service: 3
Finally leaving a review on my hometown Dunkin'. Service has gone downhill in the last year, with food being rock hard and sandwiches featuring eggs and meat that are rubbery and seemingly old. Icing on the cake was after corporate Dunkin' still hasn't given me a refund from over a month ago and given this number and that number to call, this Dunkin' can't even offer to make it right. A single meal. Management has also watched me stand at the counter for 15 minutes a couple times without so much as a hello. All in all, if you're trying to stop, just hit the next town over. This isn't worth the hassle and wait.
Atmosphere: 3
Food: 1
Service: 1
Unbelievable BAD customer service! I entered the store waited for 5 minutes. Not one employee even acknowledged me as I stood at the counter. I walked out & went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Parking: It's a very small parking lot/drive thru area
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Iced Macchiato
Coffee is ok, donuts are good, service for drive-thru a n d door dash seems to be their priority, walk in service/wait time is very poor compared to othe
Atmosphere: 3
Food: 4
Service: 2
Restaurantji Recommends
Ordered via the Mobile App, a customised drink and an assortment of donut holes. My drink customisations were completely ignored, and my “assorted” donut holes were all the jelly filled ones. Never going back
Atmosphere: 1
Food: 2
Service: 1
It's Dunkin, alright.
Atmosphere: 4
Food: 5
Service: 4
Literally the worst Dunkin you can go to number 1 when you order they let the line go out into the road etc because they only allow one car at the drive through window at a time. So well that one car is up at the window the car behind them is sitting at the speaker don’t get greater told to wait a minute or anything. Service is beyond slow. Number two, you wait in line for 20 minutes to be told oh sorry we cant accept 50$ or 100$ bills. Literally the only Dunkin I’ve ever Hurd even say that and I’ve been going to Dunkin for years! Could you guys not afford a marker to check bills, would you like me to buy you one so the next time I pay with a 100$ you can check it? lol pathetic if you ask me that slow service they have mark my words will cause a car accident and someone will end up loosing their life because they don’t know how to run a business
Atmosphere: 1
Food: 1
Service: 1
Over priced , dirty , not enough people working and the sandwiches were sloppy and not appealing to look at the wait was to long and the place is to small over all not a good experience I wouldn't recommend
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Coolatta, Croissant, Muffins, Donuts, Bagels, Munchkins Donut Hole Treats
Service is always slow here. Food was very good. Atmosphere it was a dunking no expectations
Atmosphere: 3
Food: 5
Service: 3
Loading...