The food was just bad . Like it was in a warmer all day. dry!
Atmosphere: 4
Food: 1
Service: 4
Satily
Almost broke my toothy on a nacho fry … highly suggest don’t come after 9:30 unless you want a rock in your mouth…
Atmosphere: 1
Food: 1
Service: 2
Jesse
Love the food but staff leave something to behold. Drink machine always disgusting
Atmosphere: 2
Food: 5
Service: 2
Dayna Campbell
I’ve ordered from KFC quite bit, maybe 1-2 a month for the past nearly 18 months. Each and every time I order there is an issue.
Typically I order through the KFC app. 99% of the time, the chicken type distribution is wrong (e.g. I order “dark meat” but I get white meat) and I typically call to receive some correction. This time I’m appalled because the one time they got the chicken right, it comes soggy (skin separated in chunks in the wet bucket, lots of moisture trapped in the bag ) and without the four sauces I ordered that are listed on the digital receipt AND the one taped on the bag. KFC is the only place that I haven’t seen really optimize and update their to-go packaging. The plastic traps the heat and encourages everything to sweat. They could take a note from places like Rick’s Famous Burgers in Utica.
Additionally, as someone who was a Door Dasher and is a consistent customer, it’s disappointing that they don’t check the food when packaging and giving to customers. I NEVER see the list checked off or the name of the team member who reviewed the food while packaging.
My delivery driver wouldn’t have been able to check for the sauces anyway because of the safety packaging (which I do appreciate as someone who gets delivery).
KFC in general has gone down in quality in general over the years and it’s things like this that are particularly disappointing. Spending $90 only to be disappointed because the condiments weren’t there is irritating. This could have been easily avoided with a simple check of the bag. Maybe if they did that, I would have gotten my full order without the random drink I DIDN’T order.
On a positive note, I truly feel like the attitude and demeanor of the employees has improved over the last few months. I don’t go inside often but the newer people I wasn’t familiar with before have been very polite upon entry into the store.
Atmosphere: 3
Food: 3
Service: 1
o Maine
My son got the chicken sandwich with nuggets The nuggets were hard as a rock. My husband got a 3 piece meal, one of his chicken pieces we're tiny.
Got a bucket of chicken, crispy and it was terrible. It was way over cooked and cold, we could not eat it, terrible waste of money.
Atmosphere: 1
Food: 1
Service: 2
Tim Case
Worst app ever
Lucas Miller
Orders are frequently wrong, but as of my most recent visit being today, I ordered 2 meals in the drive-through. The employee only prepared one of the meals I requested and didn't include the drink, napkins, or a spoon for my Mac and cheese. Still got charged the full price of the meal though.
Quick and easy for when u are needing something quick and easy. Also has the best inexpensive menu over other fast food places around.
Amanda Frank
I ordered dinner here. They forgot the French fries that went with a meal I ordered. So I went back through drive thru & they gave me the fries. I ordered the Nacho Fries Box with no beans on the beefy 5 layer and no chicken on the chalupa. Well, they did the opposite. Gave me beans on the 5 layer & chicken on the chalupa. I was already home at that point (10 minutes away) so I didn’t go back to the restaurant so they could fix my order. This is my first time writing a review about my experience but it has happens 90% of the time when I order food from here. Service staff should take into consideration that some people have dietary needs and/or allergies which is why items are ordered a special way.
Atmosphere: 2
Food: 1
Service: 1
Casey Gray (Sunnisidesup)
Quick and easy for when u are needing something quick and easy. Also has the best inexpensive menu over other fast food places around.
Amanda Loomis
I ordered dinner here. They forgot the French fries that went with a meal I ordered. So I went back through drive thru & they gave me the fries. I ordered the Nacho Fries Box with no beans on the beefy 5 layer and no chicken on the chalupa. Well, they did the opposite. Gave me beans on the 5 layer & chicken on the chalupa. I was already home at that point (10 minutes away) so I didn’t go back to the restaurant so they could fix my order. This is my first time writing a review about my experience but it has happens 90% of the time when I order food from here.Service staff should take into consideration that some people have dietary needs and/or allergies which is why items are ordered a special way.
Atmosphere: 2
Food: 1
Service: 1
Staci Novak
Food order was wrong after being asked to pull ahead and waited 20
The food was just bad . Like it was in a warmer all day. dry!
Atmosphere: 4
Food: 1
Service: 4
Almost broke my toothy on a nacho fry … highly suggest don’t come after 9:30 unless you want a rock in your mouth…
Atmosphere: 1
Food: 1
Service: 2
Love the food but staff leave something to behold. Drink machine always disgusting
Atmosphere: 2
Food: 5
Service: 2
I’ve ordered from KFC quite bit, maybe 1-2 a month for the past nearly 18 months. Each and every time I order there is an issue.
Typically I order through the KFC app. 99% of the time, the chicken type distribution is wrong (e.g. I order “dark meat” but I get white meat) and I typically call to receive some correction. This time I’m appalled because the one time they got the chicken right, it comes soggy (skin separated in chunks in the wet bucket, lots of moisture trapped in the bag ) and without the four sauces I ordered that are listed on the digital receipt AND the one taped on the bag. KFC is the only place that I haven’t seen really optimize and update their to-go packaging. The plastic traps the heat and encourages everything to sweat. They could take a note from places like Rick’s Famous Burgers in Utica.
Additionally, as someone who was a Door Dasher and is a consistent customer, it’s disappointing that they don’t check the food when packaging and giving to customers. I NEVER see the list checked off or the name of the team member who reviewed the food while packaging.
My delivery driver wouldn’t have been able to check for the sauces anyway because of the safety packaging (which I do appreciate as someone who gets delivery).
KFC in general has gone down in quality in general over the years and it’s things like this that are particularly disappointing. Spending $90 only to be disappointed because the condiments weren’t there is irritating. This could have been easily avoided with a simple check of the bag. Maybe if they did that, I would have gotten my full order without the random drink I DIDN’T order.
On a positive note, I truly feel like the attitude and demeanor of the employees has improved over the last few months. I don’t go inside often but the newer people I wasn’t familiar with before have been very polite upon entry into the store.
Atmosphere: 3
Food: 3
Service: 1
My son got the chicken sandwich with nuggets The nuggets were hard as a rock.
My husband got a 3 piece meal, one of his chicken pieces we're tiny.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Fried Chicken, Chicken Sandwich, Gravy
Got a bucket of chicken, crispy and it was terrible. It was way over cooked and cold, we could not eat it, terrible waste of money.
Atmosphere: 1
Food: 1
Service: 2
Worst app ever
Orders are frequently wrong, but as of my most recent visit being today, I ordered 2 meals in the drive-through. The employee only prepared one of the meals I requested and didn't include the drink, napkins, or a spoon for my Mac and cheese. Still got charged the full price of the meal though.
Atmosphere: 2
Food: 1
Service: 1
Awesome food great price.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 8 Piece Family Fill Up
Food was delicious and service was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tenders Combo, Nashville Chicken Bowl, Crispy Colonel Box
Restaurantji Recommends
Quick and easy for when u are needing something quick and easy. Also has the best inexpensive menu over other fast food places around.
I ordered dinner here. They forgot the French fries that went with a meal I ordered. So I went back through drive thru & they gave me the fries. I ordered the Nacho Fries Box with no beans on the beefy 5 layer and no chicken on the chalupa. Well, they did the opposite. Gave me beans on the 5 layer & chicken on the chalupa. I was already home at that point (10 minutes away) so I didn’t go back to the restaurant so they could fix my order. This is my first time writing a review about my experience but it has happens 90% of the time when I order food from here.
Service staff should take into consideration that some people have dietary needs and/or allergies which is why items are ordered a special way.
Atmosphere: 2
Food: 1
Service: 1
Quick and easy for when u are needing something quick and easy. Also has the best inexpensive menu over other fast food places around.
I ordered dinner here. They forgot the French fries that went with a meal I ordered. So I went back through drive thru & they gave me the fries. I ordered the Nacho Fries Box with no beans on the beefy 5 layer and no chicken on the chalupa. Well, they did the opposite. Gave me beans on the 5 layer & chicken on the chalupa. I was already home at that point (10 minutes away) so I didn’t go back to the restaurant so they could fix my order. This is my first time writing a review about my experience but it has happens 90% of the time when I order food from here.Service staff should take into consideration that some people have dietary needs and/or allergies which is why items are ordered a special way.
Atmosphere: 2
Food: 1
Service: 1
Food order was wrong after being asked to pull ahead and waited 20
Atmosphere: 1
Food: 3
Service: 1
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