PLASTIC SHARD FOUND IN MEAL SUGGESTED WE ORDER SOMETHING NEW AND THEN CHARGED US FOR IT!!!
I don’t trust this place. I understand that mistakes are made and if they handled properly then I would not have left this bad review. My husband’s breakfast contained a plastic shard. I have never have seen something like that happen so I don’t know how that got into our food but obviously it’s not the waitresses fault so we were very kind when we addressed it and she was nice to us and said, would you like to order something else?
I know I’m not crazy for thinking that if we order something else we wouldn’t be charged for it considering what had just happened. My husband did not want to order something else but since we were under the impression, it was on the house he just chose something off the menu. Up upon receiving our receipt we were charged for it. I told the cashier that was probably a mistake. She said no it’s not and we shouldn’t have ordered something new. Told her that there was a plastic shard found in our breakfast.
She said to me in a rude tone although I was not rude to her since obviously she didn’t make the food and even if someone did make the food and put a short in there by accident, it obviously was not on purpose and there’s no need to be rude.
If you are to research restaurant policy for finding hair or other items in your food. When offering a replacement dish there is no charge. However, we were charged and it felt like the reason why they did that was to replace what was comped
The meal was inedible It’s not a meal since it was no longer a meal. The replacement dish is not an entirely new order it is to replace what was not able to be eaten.
When the waitress took the dish away, it was not even close to being halfway eaten since the shard was found very early on into eating the dish. And policy states that a dish like that has to be taken away.
We felt taken advantage of stolen from do not eat here. When I told the cashier I would like to speak to the manager, she said he was not there. I told her unfortunately I feel the need to call him and let him know what has occurred. She said “fine. Go ahead and call him.” it was so unnecessary for her to talk to us like that since we had not been rude at all and it’s not even her restaurant and we didn’t blame her for the plastic. so she didn’t need to get defensive. So random
Scott E
First time here in 5 years. Fries were soggy (both mine and my friend's). Chicken salad club ...bread not toasted...dish wish coleslaw was half full. Price for two lunches, two drinks plus tip was $60! For that price there are much better diners. This one used to be solid. I cannot say that after this trip.
Atmosphere: 3
Food: 3
Service: 3
djr2000 manu fan
Best diner locally. Western omelette and multi grain bread. Other breakfast deals also
Atmosphere: 5
Food: 5
Service: 5
Rizzly
Good food especially the chicken noodle soup and the lasagna
Atmosphere: 5
Food: 5
Service: 5
Moses Martinez
Never fresh French fries and it all depends on who's cooking on that day ,cause food isn't that great.
Atmosphere: 3
Food: 1
Service: 3
Guy Shenkerman
Tasty food, great service
Atmosphere: 5
Food: 5
Service: 5
Timothy Brittin
Not one to leave a review, but our meals were not edible and we had to throw it all away. Overpriced crap, the buffalo tenders might have been the same ones in the frozen aisle at the grocery store.
Atmosphere: 5
Food: 1
Service: 5
Amy Hernandez
I had the chicken souvlaki and it was delicious!
Atmosphere: 3
Food: 5
Service: 5
Halina Velkovska
With the drive thru experience The Gateway Diner offers, it was a breeze to get a meal on the go. The food was piping hot and very good. The expedience of chefs and staff was remarkable.
Food: 5
Service: 5
Linda M
What a great place to have breakfast when visiting family! Delicious and fresh!
Stopped in for lunch while we were travelling through the area.
Atmosphere: 5
Food: 4
Service: 5
Marshall
I ordered the gateway combo snack platter the wings were awesome but everything else was soggy and cold in the middle, the description says it comes with buffalo wings mozzarella sticks chicken tenders fried pickles and potato skins with ranch and tomato sauce, I didn’t get chicken tenders or the ranch, the potato skins were cold as well as the mozzarella sticks in the middle, the fried pickles all the breading slid off and they were slimy, the only good thing out of this $24 app was the 3 tiny buffalo wings. 😔. I hate giving a bad review because I’ve always loved their food but it’s going downhill unfortunately.
Denise Cooper
This place is so dirty. Table was sticky. They brought out my coffee creamers in a dirty bowl. The whole place is dingy and gross. The food was substandard. My server was nice and attentive.
Jeremy Guzman
We were on our way to a special event from New Paltz and decided to give Gateway Diner a shot, swayed by its strong online reviews despite its unassuming, somewhat old-school appearance. What a fantastic decision it was! Stepping inside is like a trip back in time to a classic '50s diner. The food was incredibly fresh and delicious—my omelette with potatoes was perfectly cooked, and the coffee was excellent, especially with the flavored cream they provided. Service was friendly and efficient, too. This place might not look like much from the outside, but it's a true gem. We highly recommend Gateway Diner and would absolutely return! 👍
PLASTIC SHARD FOUND IN MEAL SUGGESTED WE ORDER SOMETHING NEW AND THEN CHARGED US FOR IT!!! I don’t trust this place. I understand that mistakes are made and if they handled properly then I would not have left this bad review. My husband’s breakfast contained a plastic shard. I have never have seen something like that happen so I don’t know how that got into our food but obviously it’s not the waitresses fault so we were very kind when we addressed it and she was nice to us and said, would you like to order something else? I know I’m not crazy for thinking that if we order something else we wouldn’t be charged for it considering what had just happened. My husband did not want to order something else but since we were under the impression, it was on the house he just chose something off the menu. Up upon receiving our receipt we were charged for it. I told the cashier that was probably a mistake. She said no it’s not and we shouldn’t have ordered something new. Told her that there was a plastic shard found in our breakfast. She said to me in a rude tone although I was not rude to her since obviously she didn’t make the food and even if someone did make the food and put a short in there by accident, it obviously was not on purpose and there’s no need to be rude. If you are to research restaurant policy for finding hair or other items in your food. When offering a replacement dish there is no charge. However, we were charged and it felt like the reason why they did that was to replace what was comped The meal was inedible It’s not a meal since it was no longer a meal. The replacement dish is not an entirely new order it is to replace what was not able to be eaten. When the waitress took the dish away, it was not even close to being halfway eaten since the shard was found very early on into eating the dish. And policy states that a dish like that has to be taken away. We felt taken advantage of stolen from do not eat here. When I told the cashier I would like to speak to the manager, she said he was not there. I told her unfortunately I feel the need to call him and let him know what has occurred. She said “fine. Go ahead and call him.” it was so unnecessary for her to talk to us like that since we had not been rude at all and it’s not even her restaurant and we didn’t blame her for the plastic. so she didn’t need to get defensive. So random
First time here in 5 years. Fries were soggy (both mine and my friend's). Chicken salad club ...bread not toasted...dish wish coleslaw was half full. Price for two lunches, two drinks plus tip was $60! For that price there are much better diners. This one used to be solid. I cannot say that after this trip.
Atmosphere: 3
Food: 3
Service: 3
Best diner locally.
Western omelette and multi grain bread.
Other breakfast deals also
Atmosphere: 5
Food: 5
Service: 5
Good food especially the chicken noodle soup and the lasagna
Atmosphere: 5
Food: 5
Service: 5
Never fresh French fries and it all depends on who's cooking on that day ,cause food isn't that great.
Atmosphere: 3
Food: 1
Service: 3
Tasty food, great service
Atmosphere: 5
Food: 5
Service: 5
Not one to leave a review, but our meals were not edible and we had to throw it all away. Overpriced crap, the buffalo tenders might have been the same ones in the frozen aisle at the grocery store.
Atmosphere: 5
Food: 1
Service: 5
I had the chicken souvlaki and it was delicious!
Atmosphere: 3
Food: 5
Service: 5
With the drive thru experience The Gateway Diner offers, it was a breeze to get a meal on the go. The food was piping hot and very good. The expedience of chefs and staff was remarkable.
Food: 5
Service: 5
What a great place to have breakfast when visiting family! Delicious and fresh!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Stopped in for lunch while we were travelling through the area.
Atmosphere: 5
Food: 4
Service: 5
I ordered the gateway combo snack platter the wings were awesome but everything else was soggy and cold in the middle, the description says it comes with buffalo wings mozzarella sticks chicken tenders fried pickles and potato skins with ranch and tomato sauce, I didn’t get chicken tenders or the ranch, the potato skins were cold as well as the mozzarella sticks in the middle, the fried pickles all the breading slid off and they were slimy, the only good thing out of this $24 app was the 3 tiny buffalo wings. 😔. I hate giving a bad review because I’ve always loved their food but it’s going downhill unfortunately.
This place is so dirty. Table was sticky. They brought out my coffee creamers in a dirty bowl. The whole place is dingy and gross. The food was substandard. My server was nice and attentive.
We were on our way to a special event from New Paltz and decided to give Gateway Diner a shot, swayed by its strong online reviews despite its unassuming, somewhat old-school appearance. What a fantastic decision it was!
Stepping inside is like a trip back in time to a classic '50s diner. The food was incredibly fresh and delicious—my omelette with potatoes was perfectly cooked, and the coffee was excellent, especially with the flavored cream they provided. Service was friendly and efficient, too. This place might not look like much from the outside, but it's a true gem. We highly recommend Gateway Diner and would absolutely return! 👍
Good food and good specials
Atmosphere: 5
Food: 5
Service: 5
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