We stopped here on our way by. We were seated quickly and our drink order was taken immediately. There was no rush to make a meal decision. We opted for Greek omelet and eggs and toast. Both of us also had grits, which were served with butter on the side and were piping hot. Eggs done to perfection. Both of us were offered tea and coffee refills. Restrooms were clean. I would visit again, when in the are.
Atmosphere: 4
Food: 5
Service: 5
Deborha
I recently went to Gateway Diner with my mom for breakfast, and unfortunately the experience was pretty disappointing. The restaurant wasn’t busy at all, so we expected the food to come out well, but it really missed the mark.
I ordered the Holiday Eggs Benedict on an English muffin. The poached eggs and the hollandaise sauce were okay, but the rest of the dish wasn’t good. The peppers were cut in huge chunks, the spinach wasn’t cooked at all, and it just didn’t taste balanced.
My mom ordered two sunny-side-up eggs with grits and turkey sausage. The grits were extremely grainy, like they weren’t cooked properly, and the turkey sausage tasted like it had just been heated from frozen.
Overall the food quality was disappointing, especially since the diner wasn’t busy. Breakfast dishes like eggs, grits, and sausage are pretty basic, so we expected better.
Food: 1
Service: 2
TKO
The owner and staff are remarkable people. This is a place where good people connect with other good people
Atmosphere: 5
Service: 5
David Rosenduft
The service was really good. The food and coffee were delicious. Great place to stop eat and bathroom break.
Atmosphere: 4
Food: 5
Service: 5
darrell mckissick
Excellent food, friendly service. Good prices. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Fray La (Fraye)
Only went here because a friend wanted to try it. I didn’t want to eat here as I’ve stayed away for years due to past issues. Had eggs, they were overcooked w a coffee, apparently they hv flavored cream which the server never told me of. She then asked me if I wanted something else to drink. I’m so sorry I got an Ice Tea. She gv it to me unsweetened with a lemon w out asking how I wanted it. It was tasteless and sour after while bc of the lemon inside which I never asked for. How assuming and what nerve! But, from reading the other comments they justify and argue w their customers on serving burnt Pancakes, French Toast, burnt Canadian Bacon, etc, even when you find shard in their food and charge them for a replacement order! I am reposting some customers pix from other reviews. I had something like a detergent or cleaner spilled in my food several years ago from here causing my throat to feel weird and numb for days and stopped coming here for years! The owner looked nasty and was unfriendly as we were paying. Def wont be going back this time!
Atmosphere: 1
Food: 1
Service: 1
Edwing Suchite
We stopped by before we hit the thruway, my partner ordered peanut butter pancakes (they didn’t have peanut butter and didn’t ask but assumed it was OK to just replace the peanut butter with M&Ms). I ordered a cup of lentil soup of which I had some because it had an interesting acidity. I also ordered French toast and I got French toast - burnt though. After I paid to at the register, I suggested to the person that he should let the cook know that they should let the customer know when they don’t have something and not just replace it at their discretion without even knowing the client will like or have an allergy to what they replace it with. The waitress was sweet and polite.
Atmosphere: 1
Food: 2
Service: 4
kevin provost
I came into this great diner on December 16 and it wasn’t my first time. I’ve had very good experiences before but today was especially favorable because a very kind hostess took me to my table and almost immediately my waiter Zack came over and greeted me and asked if I would like anything to drink, and because it was between breakfast and lunch I chose coffee and immediately after bringing the coffee, my breakfast was served exactly the way I ordered it with well done potatoes and a delicious vegetable omelet with cheese. During my breakfast Zack came over at least 3 times to refill my coffee and ask if everything was ok. When restaurants are busy it is rare to get that kind of service and I just want to acknowledge Zack not only for his manners but for his customer service and his desire to make my experience at Gateway Diner truly memorable. Merry Christmas! Kevin Provost.
Atmosphere: 5
Food: 5
Service: 5
Sarah Yeaple
PLASTIC SHARD FOUND IN MEAL SUGGESTED WE ORDER SOMETHING NEW AND THEN CHARGED US FOR IT!!!
I don’t trust this place. I understand that mistakes are made and if they handled properly then I would not have left this bad review. My husband’s breakfast contained a plastic shard. I have never have seen something like that happen so I don’t know how that got into our food but obviously it’s not the waitresses fault so we were very kind when we addressed it and she was nice to us and said, would you like to order something else?
I know I’m not crazy for thinking that if we order something else we wouldn’t be charged for it considering what had just happened. My husband did not want to order something else but since we were under the impression, it was on the house he just chose something off the menu. Up upon receiving our receipt we were charged for it. I told the cashier that was probably a mistake. She said no it’s not and we shouldn’t have ordered something new. Told her that there was a plastic shard found in our breakfast.
She said to me in a rude tone although I was not rude to her since obviously she didn’t make the food and even if someone did make the food and put a short in there by accident, it obviously was not on purpose and there’s no need to be rude.
If you are to research restaurant policy for finding hair or other items in your food. When offering a replacement dish there is no charge. However, we were charged and it felt like the reason why they did that was to replace what was comped
The meal was inedible It’s not a meal since it was no longer a meal. The replacement dish is not an entirely new order it is to replace what was not able to be eaten.
When the waitress took the dish away, it was not even close to being halfway eaten since the shard was found very early on into eating the dish. And policy states that a dish like that has to be taken away.
We felt taken advantage of stolen from do not eat here. When I told the cashier I would like to speak to the manager, she said he was not there. I told her unfortunately I feel the need to call him and let him know what has occurred. She said “fine. Go ahead and call him.” it was so unnecessary for her to talk to us like that since we had not been rude at all and it’s not even her restaurant and we didn’t blame her for the plastic. so she didn’t need to get defensive. So random
PLASTIC SHARD FOUND IN MEAL AND OFFERED TO REPLACE IT BUT REFUSED TO COMP MEAL!!!!
We unfortunately found a plastic shard in my husband’s breakfast. We kindly addressed it to the waitress Who was very sweet and asked if we would like to order something else instead, and took our meal away. Naturally she made it seem like we were getting another meal on the house. My husband did not want to order something else, but because it seemed like we were getting a comped meal He just chose something off the menu. Upon receiving our receipt, we were surprised to find that we were charged for the new order we put in. I told the Cashier I’m surprised to see the charge since it should be charged There is probably a misunderstanding, and I accidentally got added to the receipt. She said no, we comped your breakfast, but are charging you for your new order. I said that is ridiculous Since there was a PLASTIC SHARD found in our meal. She said well, then you should not have ordered Something else. However, we wouldn’t have ordered where we not have offered.
I did not raise my voice And requested to speak to the manager instead, since obviously there’s not much the cashier can do. The owner was not present as it was Thanksgiving morning. I said unfortunately I feel the need to address this as this is wrong And she said “fine call him.”
I’m sure if she was in my Position she also would’ve assumed her meal would’ve been comped. Instead, we were treated very poorly Our concerns ignored. At the end, they said “just give them 10%.” And they did not apologize.
Just know if you eat here and find something in your food, do not order something else even though they suggest to do that you will be charged.
I felt like I was taking advantage of and stolen from. Since it was obviously their goal to get us to order something else to replace what was comped
Atmosphere: 3
Food: 3
Service: 1
Scott E
First time here in 5 years. Fries were soggy (both mine and my friend's). Chicken salad club ...bread not toasted...dish wish coleslaw was half full. Price for two lunches, two drinks plus tip was $60! For that price there are much better diners. This one used to be solid. I cannot say that after this trip.
Atmosphere: 3
Food: 3
Service: 3
djr2000 manu fan
Best diner locally. Western omelette and multi grain bread. Other breakfast deals also
Atmosphere: 5
Food: 5
Service: 5
Rizzly
Good food especially the chicken noodle soup and the lasagna
Atmosphere: 5
Food: 5
Service: 5
Moses Martinez
Never fresh French fries and it all depends on who's cooking on that day ,cause food isn't that great.
Great service!
Atmosphere: 5
Food: 5
Service: 5
We stopped here on our way by. We were seated quickly and our drink order was taken immediately. There was no rush to make a meal decision. We opted for Greek omelet and eggs and toast. Both of us also had grits, which were served with butter on the side and were piping hot. Eggs done to perfection. Both of us were offered tea and coffee refills. Restrooms were clean. I would visit again, when in the are.
Atmosphere: 4
Food: 5
Service: 5
I recently went to Gateway Diner with my mom for breakfast, and unfortunately the experience was pretty disappointing. The restaurant wasn’t busy at all, so we expected the food to come out well, but it really missed the mark.
I ordered the Holiday Eggs Benedict on an English muffin. The poached eggs and the hollandaise sauce were okay, but the rest of the dish wasn’t good. The peppers were cut in huge chunks, the spinach wasn’t cooked at all, and it just didn’t taste balanced.
My mom ordered two sunny-side-up eggs with grits and turkey sausage. The grits were extremely grainy, like they weren’t cooked properly, and the turkey sausage tasted like it had just been heated from frozen.
Overall the food quality was disappointing, especially since the diner wasn’t busy. Breakfast dishes like eggs, grits, and sausage are pretty basic, so we expected better.
Food: 1
Service: 2
The owner and staff are remarkable people. This is a place where good people connect with other good people
Atmosphere: 5
Service: 5
The service was really good. The food and coffee were delicious. Great place to stop eat and bathroom break.
Atmosphere: 4
Food: 5
Service: 5
Excellent food, friendly service. Good prices. Will be back.
Atmosphere: 5
Food: 5
Service: 5
Only went here because a friend wanted to try it. I didn’t want to eat here as I’ve stayed away for years due to past issues. Had eggs, they were overcooked w a coffee, apparently they hv flavored cream which the server never told me of. She then asked me if I wanted something else to drink. I’m so sorry I got an Ice Tea. She gv it to me unsweetened with a lemon w out asking how I wanted it. It was tasteless and sour after while bc of the lemon inside which I never asked for. How assuming and what nerve! But, from reading the other comments they justify and argue w their customers on serving burnt Pancakes, French Toast, burnt Canadian Bacon, etc, even when you find shard in their food and charge them for a replacement order! I am reposting some customers pix from other reviews. I had something like a detergent or cleaner spilled in my food several years ago from here causing my throat to feel weird and numb for days and stopped coming here for years! The owner looked nasty and was unfriendly as we were paying. Def wont be going back this time!
Atmosphere: 1
Food: 1
Service: 1
We stopped by before we hit the thruway, my partner ordered peanut butter pancakes (they didn’t have peanut butter and didn’t ask but assumed it was OK to just replace the peanut butter with M&Ms). I ordered a cup of lentil soup of which I had some because it had an interesting acidity. I also ordered French toast and I got French toast - burnt though. After I paid to at the register, I suggested to the person that he should let the cook know that they should let the customer know when they don’t have something and not just replace it at their discretion without even knowing the client will like or have an allergy to what they replace it with. The waitress was sweet and polite.
Atmosphere: 1
Food: 2
Service: 4
I came into this great diner on December 16 and it wasn’t my first time. I’ve had very good experiences before but today was especially favorable because a very kind hostess took me to my table and almost immediately my waiter Zack came over and greeted me and asked if I would like anything to drink, and because it was between breakfast and lunch I chose coffee and immediately after bringing the coffee, my breakfast was served exactly the way I ordered it with well done potatoes and a delicious vegetable omelet with cheese. During my breakfast Zack came over at least 3 times to refill my coffee and ask if everything was ok. When restaurants are busy it is rare to get that kind of service and I just want to acknowledge Zack not only for his manners but for his customer service and his desire to make my experience at Gateway Diner truly memorable. Merry Christmas! Kevin Provost.
Atmosphere: 5
Food: 5
Service: 5
PLASTIC SHARD FOUND IN MEAL SUGGESTED WE ORDER SOMETHING NEW AND THEN CHARGED US FOR IT!!! I don’t trust this place. I understand that mistakes are made and if they handled properly then I would not have left this bad review. My husband’s breakfast contained a plastic shard. I have never have seen something like that happen so I don’t know how that got into our food but obviously it’s not the waitresses fault so we were very kind when we addressed it and she was nice to us and said, would you like to order something else? I know I’m not crazy for thinking that if we order something else we wouldn’t be charged for it considering what had just happened. My husband did not want to order something else but since we were under the impression, it was on the house he just chose something off the menu. Up upon receiving our receipt we were charged for it. I told the cashier that was probably a mistake. She said no it’s not and we shouldn’t have ordered something new. Told her that there was a plastic shard found in our breakfast. She said to me in a rude tone although I was not rude to her since obviously she didn’t make the food and even if someone did make the food and put a short in there by accident, it obviously was not on purpose and there’s no need to be rude. If you are to research restaurant policy for finding hair or other items in your food. When offering a replacement dish there is no charge. However, we were charged and it felt like the reason why they did that was to replace what was comped The meal was inedible It’s not a meal since it was no longer a meal. The replacement dish is not an entirely new order it is to replace what was not able to be eaten. When the waitress took the dish away, it was not even close to being halfway eaten since the shard was found very early on into eating the dish. And policy states that a dish like that has to be taken away. We felt taken advantage of stolen from do not eat here. When I told the cashier I would like to speak to the manager, she said he was not there. I told her unfortunately I feel the need to call him and let him know what has occurred. She said “fine. Go ahead and call him.” it was so unnecessary for her to talk to us like that since we had not been rude at all and it’s not even her restaurant and we didn’t blame her for the plastic. so she didn’t need to get defensive. So random
Restaurantji Recommends
PLASTIC SHARD FOUND IN MEAL AND OFFERED TO REPLACE IT BUT REFUSED TO COMP MEAL!!!!
We unfortunately found a plastic shard in my husband’s breakfast. We kindly addressed it to the waitress Who was very sweet and asked if we would like to order something else instead, and took our meal away. Naturally she made it seem like we were getting another meal on the house. My husband did not want to order something else, but because it seemed like we were getting a comped meal He just chose something off the menu. Upon receiving our receipt, we were surprised to find that we were charged for the new order we put in. I told the Cashier I’m surprised to see the charge since it should be charged There is probably a misunderstanding, and I accidentally got added to the receipt. She said no, we comped your breakfast, but are charging you for your new order. I said that is ridiculous Since there was a PLASTIC SHARD found in our meal. She said well, then you should not have ordered Something else. However, we wouldn’t have ordered where we not have offered.
I did not raise my voice And requested to speak to the manager instead, since obviously there’s not much the cashier can do. The owner was not present as it was Thanksgiving morning. I said unfortunately I feel the need to address this as this is wrong And she said “fine call him.”
I’m sure if she was in my Position she also would’ve assumed her meal would’ve been comped. Instead, we were treated very poorly Our concerns ignored. At the end, they said “just give them 10%.” And they did not apologize.
Just know if you eat here and find something in your food, do not order something else even though they suggest to do that you will be charged.
I felt like I was taking advantage of and stolen from. Since it was obviously their goal to get us to order something else to replace what was comped
Atmosphere: 3
Food: 3
Service: 1
First time here in 5 years. Fries were soggy (both mine and my friend's). Chicken salad club ...bread not toasted...dish wish coleslaw was half full. Price for two lunches, two drinks plus tip was $60! For that price there are much better diners. This one used to be solid. I cannot say that after this trip.
Atmosphere: 3
Food: 3
Service: 3
Best diner locally.
Western omelette and multi grain bread.
Other breakfast deals also
Atmosphere: 5
Food: 5
Service: 5
Good food especially the chicken noodle soup and the lasagna
Atmosphere: 5
Food: 5
Service: 5
Never fresh French fries and it all depends on who's cooking on that day ,cause food isn't that great.
Atmosphere: 3
Food: 1
Service: 3
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