We will never go back... They got so cheap that it ruined the food.. My lo mein was half raw carrots..
Leah Wolfanger
The food is excellent and the owners are very nice and if you’re meal does reach you’re standers they take care of it and are super understanding
John Vernick
Really enjoy the food here, the portions and prices can’t be beat!
Jen
Been coming here for decades... Food is as good as always. I've always had good service, and on the rare occasion there was a mistake, they are quick to help and fix it. Plenty of places in town don't take credit cards, so I don't understand the outrage in some of the reviews.
Carrie Serow
I wish I got the name of the woman who took my order tonight. She went above and beyond. Not everyone is perfect especially in the food service business but she nailed it. I appreciate her. Food was great as usual. Will support The Great Wall always.
Karen Boddy
Always good food. My last experience, the food was bland. I contacted the owner and they took care of the issue right. Will still order food from them.
Pete Matthews
Been eating at Great Wall for over 20 years and have never been disappointed. Food is always good, portions are big, and food always comes out fast, fresh and hot. Love the lo mein, Singapore noodles and Shrimp with Garlic Sauce. And Wei is always a delight!
Atmosphere: 5
Food: 5
Service: 5
Pam Bleier
This Chinese place great wall in hilton ny. I am vert disappointed on what I ended up with when I got it home I ordered by phone for my husband and I E27 Sesseme chicken meal. 1No broccoli 2 No juice under the chicken there's always been juice under the chicken the chicken was so dry. 3 the rice was so dry and looked like yesterday's rice yuck. Ive gone before and for sure this will be our last spending over 30 dollars and getting it home and trying to eat it we gave up and put it in the fridge well it looked worse the 2nd time and threw it away. When the daughter took over everything went down hill from there. It was great loved it when your parents were in charge. So don't call me I forgot u did one other time and said our next meals on us wish I would of remembered now I'm out another 30 dollars. We're all done with your place I see your review are bad u have others that were unhappy also. U need to go back to your parents way or u won't last much longer sorry to say that but it's true.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Sesame Chicken
Adrienne Trouskie
I've gotta say, I've been coming here since they opened and I've never really had an issue, except maybe once in awhile they forgot to put rice in the pick up order. (We've always placed a big order for 4 people) You call to let them know, and you can pick it up on the next order you place. The only other issue was you couldn't get through on the phone line. After trying to call a few times we gave up. We didn't go in to order, because we had moved out of Hilton, so it wasn't right around the corner anymore. When I came into Rochester after moving to Florida, I always ordered from here. Gotta say, after placing an order late in the evening a few days ago and then having my daughter pick it up for me, by the time I got my food they were closed. I always get the steamed mixed vegetable (minus the green peppers and mushrooms due to an allergy) w/ chicken and shrimp. When I went to eat it, it had green peppers and mushrooms in it. I called the next day, unfortunately I had other things to do and didn't contact him till later at night, and he said, there is nothing I can do since you didn't call the night of. I explained that they were closed. He knows my family and my nephew, and he still wouldn't replace my order. I told him, I'm sorry to hear that, but I will NEVER order from here again. EVER. It's the principal of the matter. By the looks of the reviews I just read, I'm not the only one having bad service. It's a shame, we've enjoyed it here for years. Oh well. Times are changing!!
Food: 1
Service: 1
Shawn Cowley
extremely rude I was hung up on in the middle of question wasn't given price nothing
Every so often this place never picks up the phone. Like fix your phone system if your constantly having issues. I never seen any other take out place be like this! its ridiculous! If wasn;t that your the only chinese resturant in Hilton I would not order from you anymore. The food is not that good either again if there were other options in Hilton this place would shut down!
Atmosphere: 3
Food: 3
Service: 2
Nina Kelly
So where do I start? The person who answered the phone was incredibly rude. After he took my order, I heard 15 or 20 minutes, and he literally hung up on me. They never gave me a total or told me that they only take cash. Then I tried to call back a little while later to add an item that I forgot, I got hung up on twice. The food was not the best, The only positive thing that I will say is that the boneless spare ribs were not covered in sauce. However, I did not order white rice I ordered shrimp fried rice. I did not get shrimp fried rice. Honestly, I will absolutely never go back to this place again. The gentleman who answered the phone was incredibly rude, and the food was really just not good. I'm very generous with the one star. You might as well just go to Chef King on Dewey because they're 10 times better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sesame Chicken
Gail Sanfilippo
Placed an order for 2 Szechuan chicken spicy combos. It was the worst Chinese take out I’ve had in years. It was ONLY onions and peppers with very little chicken and no flavor !! The eggs rolls were equally as bad.I’ve been recommending this place to everyone .Now I’ll tell them not to order from there!!
We will never go back...
They got so cheap that it ruined the food..
My lo mein was half raw carrots..
The food is excellent and the owners are very nice and if you’re meal does reach you’re standers they take care of it and are super understanding
Really enjoy the food here, the portions and prices can’t be beat!
Been coming here for decades... Food is as good as always. I've always had good service, and on the rare occasion there was a mistake, they are quick to help and fix it. Plenty of places in town don't take credit cards, so I don't understand the outrage in some of the reviews.
I wish I got the name of the woman who took my order tonight. She went above and beyond. Not everyone is perfect especially in the food service business but she nailed it. I appreciate her. Food was great as usual. Will support The Great Wall always.
Always good food. My last experience, the food was bland. I contacted the owner and they took care of the issue right. Will still order food from them.
Been eating at Great Wall for over 20 years and have never been disappointed. Food is always good, portions are big, and food always comes out fast, fresh and hot. Love the lo mein, Singapore noodles and Shrimp with Garlic Sauce. And Wei is always a delight!
Atmosphere: 5
Food: 5
Service: 5
This Chinese place great wall in hilton ny. I am vert disappointed on what I ended up with when I got it home I ordered by phone for my husband and I E27 Sesseme chicken meal. 1No broccoli 2 No juice under the chicken there's always been juice under the chicken the chicken was so dry. 3 the rice was so dry and looked like yesterday's rice yuck. Ive gone before and for sure this will be our last spending over 30 dollars and getting it home and trying to eat it we gave up and put it in the fridge well it looked worse the 2nd time and threw it away. When the daughter took over everything went down hill from there. It was great loved it when your parents were in charge. So don't call me I forgot u did one other time and said our next meals on us wish I would of remembered now I'm out another 30 dollars. We're all done with your place I see your review are bad u have others that were unhappy also. U need to go back to your parents way or u won't last much longer sorry to say that but it's true.
Atmosphere: 1
Food: 1
Service: 3
Recommended dishes: Sesame Chicken
I've gotta say, I've been coming here since they opened and I've never really had an issue, except maybe once in awhile they forgot to put rice in the pick up order. (We've always placed a big order for 4 people) You call to let them know, and you can pick it up on the next order you place. The only other issue was you couldn't get through on the phone line. After trying to call a few times we gave up. We didn't go in to order, because we had moved out of Hilton, so it wasn't right around the corner anymore. When I came into Rochester after moving to Florida, I always ordered from here.
Gotta say, after placing an order late in the evening a few days ago and then having my daughter pick it up for me, by the time I got my food they were closed. I always get the steamed mixed vegetable (minus the green peppers and mushrooms due to an allergy) w/ chicken and shrimp. When I went to eat it, it had green peppers and mushrooms in it.
I called the next day, unfortunately I had other things to do and didn't contact him till later at night, and he said, there is nothing I can do since you didn't call the night of. I explained that they were closed. He knows my family and my nephew, and he still wouldn't replace my order. I told him, I'm sorry to hear that, but I will NEVER order from here again. EVER.
It's the principal of the matter.
By the looks of the reviews I just read, I'm not the only one having bad service.
It's a shame, we've enjoyed it here for years. Oh well. Times are changing!!
Food: 1
Service: 1
extremely rude I was hung up on in the middle of question wasn't given price nothing
Restaurantji Recommends
Employees are rude and the phone system sucks
The best Chinese restaurant nearby, bar none.
Atmosphere: 5
Food: 5
Service: 4
Every so often this place never picks up the phone. Like fix your phone system if your constantly having issues. I never seen any other take out place be like this! its ridiculous! If wasn;t that your the only chinese resturant in Hilton I would not order from you anymore. The food is not that good either again if there were other options in Hilton this place would shut down!
Atmosphere: 3
Food: 3
Service: 2
So where do I start? The person who answered the phone was incredibly rude. After he took my order, I heard 15 or 20 minutes, and he literally hung up on me. They never gave me a total or told me that they only take cash. Then I tried to call back a little while later to add an item that I forgot, I got hung up on twice. The food was not the best, The only positive thing that I will say is that the boneless spare ribs were not covered in sauce. However, I did not order white rice I ordered shrimp fried rice. I did not get shrimp fried rice. Honestly, I will absolutely never go back to this place again. The gentleman who answered the phone was incredibly rude, and the food was really just not good. I'm very generous with the one star. You might as well just go to Chef King on Dewey because they're 10 times better.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sesame Chicken
Placed an order for 2 Szechuan chicken spicy combos. It was the worst Chinese take out I’ve had in years. It was ONLY onions and peppers with very little chicken and no flavor !! The eggs rolls were equally as bad.I’ve been recommending this place to everyone .Now I’ll tell them not to order from there!!
Food: 1
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