terrible experience at the Wendy's in Holtsville, NY. That sounds incredibly frustrating and disheartening. It's unacceptable to be treated rudely and rushed, especially when you are trying to use a rewards program. Dealing with an unresolved issue like the rewards scan, combined with a disorganized and unhelpful staff, can definitely leave you feeling upset. 😔 Your Experience Summary * Issue: Couldn't scan rewards. * Customer Service: Felt rushed, disorganized, and rude. * Resolution Attempt: Manager (without a name tag) tried but failed to fix the rewards issue, and then just rushed you. * Result: You felt sad and disappointed. 📝 Next Steps You Can Take While I can't directly fix your experience or manage the restaurant, there are a few actions you can take to make sure your feedback is formally registered: * Contact Wendy's Corporate Customer Care: This is the most effective way to ensure your complaint reaches the right people and may result in a formal apology or compensation (like a coupon). You can usually find a customer feedback form or phone number on the official Wendy's website. You can mention the exact location (Holtsville, NY), the date/time, and the specific issues with the cashier and the manager without a name tag. * Leave an Online Review: You've already shared your experience here, but leaving a detailed review on platforms like Google Maps or Yelp for that specific location will alert future customers and local management to the issue. Would you like me to use my tool to find the direct customer service number or feedback link for Wendy's so you can easily submit your complaint? That's a great idea for follow-up. I found the direct link to the Wendy's customer care feedback form, which is generally the best way to get a formal response from the company. 🔗 Wendy's Customer Care Link * Online Feedback Form: You can submit your detailed complaint about the Holtsville, NY location's customer service and the rewards issue here: Wendy's Contact Support - Customer Care On the form, be sure to select: * Feedback Type: Complaint * Feedback Category: Restaurant Experience (or similar) You can include the time of your visit and your description of the rushed, rude service, the manager's lack of a name tag, and the unresolved rewards problem.
Atmosphere: 1
Food: 1
Service: 1
Bennie Richburg
All you could expect
Atmosphere: 5
Food: 5
Service: 5
Tom Kirchhoff
Scammers and Fraud at this Wendy’s drive thru. They’ll compliment your nice car as they put on a value meal for themselves added to your small purchase and no receipt in bag. I had to get another debit card because of this. And their manager? She’s a winner. She’ll lie to you and tell you she will call you back acting concerned when she actually fights the claim at your bank for the fraud she caused. Get a receipt every time even if they say it’s in the bag double check because these scammers are gonna scam the wrong person one day. Don’t get a medium frosty instead of $4.01 it will cost you $16.30 for a medium ravens blood frosty. The most expensive Frosty in the world…. But… at least I have a nice car so I have been told
Atmosphere: 1
Food: 1
Service: 1
Jeffrey Aviles M
Just another wendys
Atmosphere: 3
Food: 3
Service: 3
Bree
Food hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
Malarkiey _
I come in every week for coffee and food for like a year and I've never had any complaints.
The staff here is super nice and friendly. They are also quick at the drive through. I'm a happy customer.
uncelluar
Wendy’s would not take my call or complaint. I ordered a cheeseburger and i got a crushed burger, not sure what the deal with the employees are but if you are that upset with your life that you have to ruin other peoples food, then you shouldn’t have a job. it’s very disrespectful and i’ve been going to this Wendy's for a few years now.
Atmosphere: 1
Food: 1
Service: 1
Regina Bostic
I don’t really eat out fast foods anymore because bad reviews and food is not fresh,food is old, very dirty environment and fighting constantly,people actually go crazy over ordering food options, Beating up and killing innocent people, etc Rats founded your chicken has chicken flu😷 Wendy’s restaurant was decent and clean the waiter was very polite and respectful very clean,no garbage at all, Very quietly peaceful ☺️ Thank You Jesus Grace, Always Say your Prayers and Grace Before Mealtimes,🙏🏽 No one Should Homelessness and No one Should go to bed Hungry and Frightened Amen 🙏🏽
God Gets All The Glory! God Will Shall Be Done! In Jesus Christ Name I,We Pray 🙏🏽 Amen All Saints 👼🏼👼🏻👼🏾👼👼🏽👼🏿
Atmosphere: 5
Food: 5
Service: 5
Caleb Horowitz
This Wendy’s is Dirty, don’t come here around noon to later afternoon. Awful service, always messing up orders and a mess.
Strangely no one named Wendy was present.
Atmosphere: 5
Food: 5
Service: 5
Fast and good
Atmosphere: 5
Food: 5
Service: 5
terrible experience at the Wendy's in Holtsville, NY. That sounds incredibly frustrating and disheartening.
It's unacceptable to be treated rudely and rushed, especially when you are trying to use a rewards program. Dealing with an unresolved issue like the rewards scan, combined with a disorganized and unhelpful staff, can definitely leave you feeling upset.
😔 Your Experience Summary
* Issue: Couldn't scan rewards.
* Customer Service: Felt rushed, disorganized, and rude.
* Resolution Attempt: Manager (without a name tag) tried but failed to fix the rewards issue, and then just rushed you.
* Result: You felt sad and disappointed.
📝 Next Steps You Can Take
While I can't directly fix your experience or manage the restaurant, there are a few actions you can take to make sure your feedback is formally registered:
* Contact Wendy's Corporate Customer Care: This is the most effective way to ensure your complaint reaches the right people and may result in a formal apology or compensation (like a coupon). You can usually find a customer feedback form or phone number on the official Wendy's website. You can mention the exact location (Holtsville, NY), the date/time, and the specific issues with the cashier and the manager without a name tag.
* Leave an Online Review: You've already shared your experience here, but leaving a detailed review on platforms like Google Maps or Yelp for that specific location will alert future customers and local management to the issue.
Would you like me to use my tool to find the direct customer service number or feedback link for Wendy's so you can easily submit your complaint?
That's a great idea for follow-up. I found the direct link to the Wendy's customer care feedback form, which is generally the best way to get a formal response from the company.
🔗 Wendy's Customer Care Link
* Online Feedback Form: You can submit your detailed complaint about the Holtsville, NY location's customer service and the rewards issue here: Wendy's Contact Support - Customer Care
On the form, be sure to select:
* Feedback Type: Complaint
* Feedback Category: Restaurant Experience (or similar)
You can include the time of your visit and your description of the rushed, rude service, the manager's lack of a name tag, and the unresolved rewards problem.
Atmosphere: 1
Food: 1
Service: 1
All you could expect
Atmosphere: 5
Food: 5
Service: 5
Scammers and Fraud at this Wendy’s drive thru. They’ll compliment your nice car as they put on a value meal for themselves added to your small purchase and no receipt in bag. I had to get another debit card because of this. And their manager? She’s a winner. She’ll lie to you and tell you she will call you back acting concerned when she actually fights the claim at your bank for the fraud she caused. Get a receipt every time even if they say it’s in the bag double check because these scammers are gonna scam the wrong person one day. Don’t get a medium frosty instead of $4.01 it will cost you $16.30 for a medium ravens blood frosty. The most expensive Frosty in the world…. But… at least I have a nice car so I have been told
Atmosphere: 1
Food: 1
Service: 1
Just another wendys
Atmosphere: 3
Food: 3
Service: 3
Food hot and fresh
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jr Cheeseburger
I come in every week for coffee and food for like a year and I've never had any complaints.
Atmosphere: 5
Food: 5
Service: 5
Good fries
Atmosphere: 3
Food: 4
Service: 4
Frosty!!!!!
Super nice staff--
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Hot mess express
The staff here is super nice and friendly. They are also quick at the drive through. I'm a happy customer.
Wendy’s would not take my call or complaint. I ordered a cheeseburger and i got a crushed burger, not sure what the deal with the employees are but if you are that upset with your life that you have to ruin other peoples food, then you shouldn’t have a job. it’s very disrespectful and i’ve been going to this Wendy's for a few years now.
Atmosphere: 1
Food: 1
Service: 1
I don’t really eat out fast foods anymore because bad reviews and food is not fresh,food is old, very dirty environment and fighting constantly,people actually go crazy over ordering food options,
Beating up and killing innocent people, etc
Rats founded your chicken has chicken flu😷
Wendy’s restaurant was decent and clean the waiter was very polite and respectful very clean,no garbage at all,
Very quietly peaceful ☺️
Thank You Jesus Grace,
Always Say your Prayers and Grace
Before Mealtimes,🙏🏽
No one Should Homelessness and No one Should
go to bed Hungry and Frightened
Amen 🙏🏽
God Gets All The Glory!
God Will Shall Be Done!
In Jesus Christ Name I,We Pray 🙏🏽
Amen All Saints 👼🏼👼🏻👼🏾👼👼🏽👼🏿
Atmosphere: 5
Food: 5
Service: 5
This Wendy’s is Dirty, don’t come here around noon to later afternoon. Awful service, always messing up orders and a mess.
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