They are so slow it’s incredible actually. It’s almost like you have to try to be this bad.
Service: 1
Rylee
Every time I go to Dunkin they mess up my order then act rude to me for asking them to change it.. one day they messed up my order of three things( messed them all up) then continued to blame it on a new worker.. I even try to go at different times and that doesn’t seem to help something is always messed up
Kenneth Schoonover
Pulled in the drive-thru at 8:45pm. Requested a large hot coffee. I was told that they closed at 9pm so they didn’t have anymore. I requested the brew a pot since they were open until 9pm. They told me things were cleaned up and they would not do that. I requested to speak to a manager but none were on duty. I requested their name so I could tell corporate who I spoke to when I called to complain. They refused to give it to me. So if you’re looking for coffee and it’s near closing time they will probably not serve you.
Atmosphere: 1
Food: 1
Service: 1
karla richardson
Very slow service , they need better help
Atmosphere: 3
Food: 4
Service: 3
Pamela Mangiamele
Great coffee!
Atmosphere: 5
Food: 5
Service: 5
Ghadeer saleh
The customer service is very bad that day I went to the drive-through then the woman on the drive-through starts screaming on me because I want to pay as a tab it from my phone and she told me you should told me that you want to tap it so I don’t wait you and she starts screaming on me
Atmosphere: 2
Food: 3
Service: 1
Kelsey Stellitano
Idk what happened to this place but its definitely downhill. I wanted a medium iced latte with caramel and I somehow got a large cup of just straight milk no coffee in it at all really and barely any caramel. Im just disappointed
Atmosphere: 2
Food: 2
Service: 2
Mary Mills
EMPTY shelves completely empty dirty floors ignore.counter customers completely NOT A GOOD DD At all
Atmosphere: 1
Food: 2
Service: 1
misterorw
I really really tried to have good experiences here i just can't. Nothing is ever made right the first time. They can't even enter in the orders right. Ive tried coming at different times of day and it's the same thing every shift. The only consistent thing are their mistakes.
Shout out to Dunkin' for making the most delicious triple mocha frozen coffee with almond milk! Tres perfect!
Jay B
Skimpy on the icing! When I want a donut I want that thing smothered in icing. Corporate company trying to squeeze out every last penny lol
Randy
I wish I could give negative stars for the service. Consistently the worst DD in the entire southern tier and WNY.
ibthewink1
Slow and hardly ever get the order right.
bill hobby
I'd give it les then 1 star rude ..slow in consistency.. lights out on order menu wich led to them saying I'm loud don't yell and baning me from store I will never go back
Sausage and egg in my crossiant was ice colds
Atmosphere: 4
Food: 1
Service: 4
They are so slow it’s incredible actually. It’s almost like you have to try to be this bad.
Service: 1
Every time I go to Dunkin they mess up my order then act rude to me for asking them to change it.. one day they messed up my order of three things( messed them all up) then continued to blame it on a new worker.. I even try to go at different times and that doesn’t seem to help something is always messed up
Pulled in the drive-thru at 8:45pm. Requested a large hot coffee. I was told that they closed at 9pm so they didn’t have anymore. I requested the brew a pot since they were open until 9pm. They told me things were cleaned up and they would not do that. I requested to speak to a manager but none were on duty. I requested their name so I could tell corporate who I spoke to when I called to complain. They refused to give it to me. So if you’re looking for coffee and it’s near closing time they will probably not serve you.
Atmosphere: 1
Food: 1
Service: 1
Very slow service , they need better help
Atmosphere: 3
Food: 4
Service: 3
Great coffee!
Atmosphere: 5
Food: 5
Service: 5
The customer service is very bad that day I went to the drive-through then the woman on the drive-through starts screaming on me because I want to pay as a tab it from my phone and she told me you should told me that you want to tap it so I don’t wait you and she starts screaming on me
Atmosphere: 2
Food: 3
Service: 1
Idk what happened to this place but its definitely downhill. I wanted a medium iced latte with caramel and I somehow got a large cup of just straight milk no coffee in it at all really and barely any caramel. Im just disappointed
Atmosphere: 2
Food: 2
Service: 2
EMPTY shelves completely empty dirty floors ignore.counter customers completely NOT A GOOD DD At all
Atmosphere: 1
Food: 2
Service: 1
I really really tried to have good experiences here i just can't. Nothing is ever made right the first time. They can't even enter in the orders right. Ive tried coming at different times of day and it's the same thing every shift. The only consistent thing are their mistakes.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Shout out to Dunkin' for making the most delicious triple mocha frozen coffee with almond milk! Tres perfect!
Skimpy on the icing! When I want a donut I want that thing smothered in icing. Corporate company trying to squeeze out every last penny lol
I wish I could give negative stars for the service. Consistently the worst DD in the entire southern tier and WNY.
Slow and hardly ever get the order right.
I'd give it les then 1 star rude ..slow in consistency.. lights out on order menu wich led to them saying I'm loud don't yell and baning me from store I will never go back
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