Subway
1000 NY-36, Hornell
(607) 324-6837
Recent Reviews
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Do not order on the mobile app. Showed up at the time it said it was done and continued to wait 20 minutes at the window. This happens every time we use this app
I ordered on the mobile app at around 12:00 PM today & set my pickup time for 4:55 PM. After waiting at the pickup window for a few minutes, I realized the employee was having technical issues and I decided to come into the store instead. To my surprise, the poor employee was left completely abandoned and left to fend for herself without a manager present. I left the store around 5:10 PM, 15 minutes AFTER my pickup time that I had set HOURS earlier. Don’t bother mobile ordering on the app, this location does not value you as a customer and they do not care about your time!
Ordered 2 subway clubs and neither had the roast beef on it. Not the first time it's happened and they wouldn't do anything to fix it when I called to complain
If I could give a zero star I would . Horrible customer service
Terrible service... not the first time but will be my last time ever going to this particular store. It seems as if everything else takes precedence over the customer standing there waiting to order. The woman seemed to be highly annoyed she was there.
My expectations are ALWAYS low when going to subway. But even still. I was disappointed.
Cookies were stale tasting and hard.
And my meatball sub. Had all of 3 meatballs on it. This is without a doubt. The WORSTZ subway ive ever been too.
Atleast my soda was wet.
Atmosphere: 1
Food: 1
Service: 1
I guess I will pay for extra toppings next time at subway, very sad.i regret giving a tip.
Service: 1
I like truckyke
Food: 5
Service: 1
Recommended dishes: Flamin Hot Nacho Doritos
I ordered 2 subs on the app and sent my husband to pick them up. It took over 10 mins and him honking several times to get anyone's attention at the window. This is not the first time. Not sure why they even have it when it takes all night to get our food from it every time. In addition, one of the subs was missing 2 ingredients and my husband was so pissed off, he couldn't even eat after the bull shit he dealt with a the window. I would not recommend ordering here if you want your food right and in a reasonable amount of time.
Atmosphere: 1
Food: 1
Service: 1
Wish they would bring back the sweet onion sauce
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: The Philly
Restaurantji Recommends
Always a clean environment, service is very good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vitamin Water xxx, Honey Mustard BBQ Chicken, Sunchips Harvest Cheddar, 6 Pack Cookie Box, The Philly
Great food
Atmosphere: 5
Food: 5
Service: 4
Ew ew ew order a $20 steak sub and I get delivered cold meat and cold cheese. Of course they don’t have a phone number available, I was ready to go full karen today
Placed a nice size order for staff and all the orders were wrong and the bread was not fresh and the customer service horrible
We ordered 9 subs on the mobile app and what we received was not what he had ordered. We had missing items that were supposed to be included and what we were charged for. I requested no lettuce and I received lettuce. I love going to Subway but this location is not recommended.
Atmosphere: 1
Food: 1
Service: 1
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