Cracker Barrel Old Country Store

staff is very friendly and polite. Their food was delicious. More than enough to eat. pricing was reasonable. Great place to take the family out to eat. Country store is amazing.

The new look and the change of the menu items just lost my family, our recent visit at Horseheads,NY. Will be our last time, has been a routine stop for years. Good luck with your changes

Atmosphere: 2

Food: 1

Service: 2

Went about a month ago, 8/1 or so before all the rebranding drama. Food was excellent service was a little slow but they were packed

Atmosphere: 4

Food: 5

Service: 4

Food was decent.

Atmosphere: 4

Food: 5

Service: 4

I went with my family to Cracker Barrel Old Country Store this past Saturday for breakfast, and honestly, it was one of the worst dining experiences we’ve had in a long time. The food was terrible—cheap quality, bland, and nowhere near what Cracker Barrel used to be known for. To make things worse, they’ve changed the menu, and it’s now confusing and misleading with the pricing.
For a simple breakfast for three people, without ordering anything special, the bill came to $71. Absolutely outrageous for the level of food and service we received. Nothing tasted fresh, and the value is completely gone. Cracker Barrel used to be a reliable spot for a hearty, reasonably priced breakfast, but those days are clearly over.
We left feeling disappointed and ripped off. Sadly, we won’t be coming back.

Atmosphere: 2

Food: 1

Service: 4

Prices have raised , Food was OK. Not as good as the past.

We went to eat lunch at the Cracker Barrel in Horseheads, NY. We generally eat at the one in Henrietta NY which has always been great. However, this one was very disappointing! The coffee was warm, not hot. I ordered the maple bacon grilled chicken that didn't have any bacon on it - the waitress did go back and get 2 pieces for me. The mashed potatoes were thick and stiff, more like day old mashed potatoes that were reheated without adding additional liquid. The food overall was like the coffee, warm but not hot. I told my aunt about it since she lives in the area. She said she and a friend used to go there but it was the way I described it. On their last visit several years ago, her friend ordered pancakes but they had black specs - from the grill that hadn't been cleaned prior to cooking the pancakes. They never went back. Sorry to say, we won't be going back to the one in Horseheads either.

Atmosphere: 4

Food: 3

Service: 4

Server kind of forgot me at the end but the pancakes were very good.

Atmosphere: 4

Food: 5

Service: 3

I used to love Cracker Barrel, but things, chain wide, seem to have gone downhill. The best thing about the restaurant is the store. That's pretty much the same as it has always been but the food and atmosphere in the restaurant itself it's not like it used to be.
There are still some interesting antiques on the walls but the decor is much more sparse. A lot less to catch your interest.
The biggest deal is the food though. I know they did this years ago, but it's still disappointing that the maple syrup is not pure maple syrup anymore, rather a mixture of sugar syrup and maple syrup. It doesn't taste the same.
I ordered the Friday fish special, which comes with four pieces of fish. I was astonished that the four pieces are about two bites each. It looks like they took one fish fillet, cut it into four pieces, breaded them, and called it four fillets. Both the mashed potatoes and carrots were room temperature cold! The carrots were watery and bland with absolutely no taste. Lastly, I ordered the cornbread muffins, and they didn't arrive until I was finished with my meal.
I don't think I will ever order anything at Cracker Barrel again except for pancakes, if I go again.
The employees were pleasant.

Atmosphere: 4

Food: 2

Service: 4

Went there at noon on a Monday. Service was very quick! We ordered an appetizer and it was out in less than 5 minutes. Our meals came in less than 15.

I ordered the Crispy Tenders. Sadly, they did not look like the picture - like they are batter dipped and nice and crispy. Rather, they were lightly breaded.

I did appreciate that you get 3 sauces. I'm a sauce guy. Most places, if you ask for 2 they'll bring you 1 and you'll have to remind them. Not here. They aren't stingy with the sauce.
The Honey Mustard was good. Maple Chipotle was good, though very watery. The Country Comeback sauce was so-so, very similar to the KFC sauce.

Got mashed potatoes and mac and cheese for the sides as well as a biscuit and the cornbread. All were good. Nothing "wow that was amazing" but they certainly weren't bad.

Atmosphere: 5

Food: 3

Service: 5

Cracker Barrel Lunch Review – Horseheads, NY

While passing through Horseheads, NY, we made a quick lunch stop at Cracker Barrel, a familiar Southern-style chain known for comfort food and cozy vibes. We ordered two entrees: the Shepherd’s Pie Skillet and the Smoky Grilled Chicken.

The Shepherd’s Pie (first two photos) arrived sizzling in a small cast iron skillet and was topped with a golden-brown cheddar crust. It looked indulgent and hearty. Digging in, the savory stew beneath revealed generous chunks of beef, celery, and carrots, nestled under a layer of hash browns and melted cheese. The flavor was rich and comforting, although the cheesy crust was a bit too salty for my palate — otherwise, a satisfying and warming dish, especially for a cold day.

The Smoky Grilled Chicken plate (third photo) was a lighter, more straightforward option. Two grilled chicken breasts were served alongside steamed broccoli and sweet corn. The chicken was seasoned well, but didn’t quite stand out — a solid choice for those looking for a leaner, healthier meal.

Unfortunately, our first-choice dessert, the Strawberry Ice Box Pie, was unavailable. We opted for the Coca-Cola Brownie Cake with vanilla ice cream instead, which sadly didn’t deliver. The brownie was too light and lacked the fudgy richness we were hoping for — not one we’d recommend.

Cracker Barrel offers a dependable stop with friendly service and rustic charm, but on this visit, it was a mixed bag. Stick with the classics, and maybe skip dessert unless it’s that elusive Strawberry Ice Box Pie.

Atmosphere: 4

Food: 3

Service: 4

Food could be hotter,

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: The Cracker Barrel's Country Boy Breakfast

I ordered delivery. The food was cold, incomplete order and the pancakes were burned. I won’t be ordering from this location again

Food: 1

Service: 2

We were disappointed we couldn't order the chicken pot pie! They said only available on Saturday???? Our meal that we ordered was tasty but only Luke warm.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Two Buttermilk Pancakes, Chicken Pot Pie

Food always seems to be luke warm..or cool.

Kid-friendliness: Good kids menu. Reasonable prices!

Atmosphere: 4

Food: 1

Service: 4

Recommended dishes: Fish