If I could leave negative stars I would. This is the worst Dunkin I’ve ever been to all around, I’ve been there multiple times 1st time I was ordering my drink that I keep in mind order at every Dunkin and have no problems. This Dunkin argued that I didn’t want any more syrup or cream in MY COFFEE THAT I PAY FOR, there is always multiple people talking over the headset you can never understand them they cut each other off to get a point in. This place is horrible where tf is a manager? I gave them the benefit of the doubt went back a couple days later same issue, people cutting each other off over the speakers, telling me how to make the drink that IM PAYING FOR, THAT IM GOING TO DRINK. This place needs some serious customer service service training!
Atmosphere: 1
Food: 1
Service: 1
Jason
Very slow drive thru on the weekend. Drive thru speaker is extremely loud. Coffee order may or may not be correct. Not very friendly.
Atmosphere: 2
Food: 3
Service: 2
John Grantham
The dunkin in elmira is disgusting. The floor and counters are filthy and sticky. The service was super slow to the point that I canceled my food after 20 minutes of waiting. Actually glad that I did looking at how filthy the place is.
Atmosphere: 1
Food: 3
Service: 1
Chris Brittany abi and Emi Sprouse
Literally a get what you get, with attitude and all. Screwed our order all the way around, then had the audacity to get mad at us for wanting to chose the doughnut selection in the dozen we just purchased. Not to mention I ask for a HOT DUNKACHINO WITH ONE (1) SHOT OF PISTACHIO. I get a ICED Dunkachino with FOUR (4) SHOTS OF PISTACHIO... 😡😡 Then we get to the world's tiniest parking lot to get almost rammed by some old guy who the world apparently is supposed to freaking stop for and we didn't get the stupid memo. Way to ruin a good day for our family with poor service and attitude, honestly I think this one could use a good rehaul. STAFF FIRST!!
Atmosphere: 1
Food: 1
Service: 1
Christopher Streit
Ordered on line, waited on site 20 min and did not leave with what I ordered. Midnite coffee was cold and never received loaded tots. Walked out with 2 stale donuts and regular coffee
Atmosphere: 2
Food: 1
Service: 1
Josh Lewis
This Dunkin' is the worst in the area by far. I live pretty close to this one but will literally drive past this one to the mall or miracle mile if I feel like I NEED Dunkin' (like I need to use a gift card). It was great a couple of years ago but I think they got a new owner who fired all the old competent workers.
Atmosphere: 3
Food: 2
Service: 1
Diane
Could they spare the bacon?? Just wow...
Aaron Allen
Was scolded because I needed to wait at least 5 minutes after placing mobile orders to arrive because it takes them a while to get food around. Not sure what would have happened if I ordered my black coffee and two wake up wraps at the speaker instead.
If I'm more than five minutes from the store the app tells me not to order yet.
Atmosphere: 1
Food: 1
Service: 1
Patrick Bola
Rude and unwelcoming! Food is awesome. Workers are miserable 01/02/25. Check to make sure you get everything. God forbid they remember napkins and straws. We love Dunkin but the locally owned branches are poorly managed. I never do reviews but I’m continuously annoyed. 😔
Atmosphere: 3
Food: 5
Service: 1
christine m
Worst Dunkin in the area. There's only ever one person actually working while the rest are standing around. It used to be fast service but over the past few months it's terribly slow. They never stir the sugar and milk in the coffee so it tastes horrible unless you can find a stir stick or straw around. Frustrating to consistently waste money. I won't go to this location again. I've given them too many chances and they're still horrible.
Everytime I stop here you have maybe 1 person working and everyone else is messing around or on their phones and rude 😒 never again 3 sticks I'm out
Ashley Brakel
If I could leave negative stars, I would. First of all, we waited almost 1 hour for 2 donuts, a breakfast sandwich, and a latte. Everyone besides Max seemed very upset to be working today. The blonde lady in the tie die hoodie was slamming cups and visibly angry to be at work. There was a smaller lady that I asked to please check on my latte since we had been waiting so long. She didn’t even turn around or answer me and just yelled at the cashier to make it since he printed the ticket but never started it. The cleanliness was also nonexistent. The absolute worst service I’ve had in a while.
Nicki MacWhinnie
They always have a super speedy drive-through and the orders are always correct
Atmosphere: 5
Food: 5
Service: 5
Chrystal Mccall
Absolutely the worst. I stood at counter 4 minutes not even a hello 4 people working...well one working the window 3 walking around. 0 customer awareness
Atmosphere: 1
Service: 1
K DiZio
Had to take a moment and leave a review for the staff at this Dunkin (especially Davonte, who makes me smile whenever he's working!) They're always pleasant, and they don't judge me for stopping by far too often. ?
If I could leave negative stars I would. This is the worst Dunkin I’ve ever been to all around, I’ve been there multiple times 1st time I was ordering my drink that I keep in mind order at every Dunkin and have no problems. This Dunkin argued that I didn’t want any more syrup or cream in MY COFFEE THAT I PAY FOR, there is always multiple people talking over the headset you can never understand them they cut each other off to get a point in. This place is horrible where tf is a manager? I gave them the benefit of the doubt went back a couple days later same issue, people cutting each other off over the speakers, telling me how to make the drink that IM PAYING FOR, THAT IM GOING TO DRINK. This place needs some serious customer service service training!
Atmosphere: 1
Food: 1
Service: 1
Very slow drive thru on the weekend. Drive thru speaker is extremely loud. Coffee order may or may not be correct. Not very friendly.
Atmosphere: 2
Food: 3
Service: 2
The dunkin in elmira is disgusting. The floor and counters are filthy and sticky. The service was super slow to the point that I canceled my food after 20 minutes of waiting. Actually glad that I did looking at how filthy the place is.
Atmosphere: 1
Food: 3
Service: 1
Literally a get what you get, with attitude and all. Screwed our order all the way around, then had the audacity to get mad at us for wanting to chose the doughnut selection in the dozen we just purchased. Not to mention I ask for a HOT DUNKACHINO WITH ONE (1) SHOT OF PISTACHIO. I get a ICED Dunkachino with FOUR (4) SHOTS OF PISTACHIO... 😡😡 Then we get to the world's tiniest parking lot to get almost rammed by some old guy who the world apparently is supposed to freaking stop for and we didn't get the stupid memo.
Way to ruin a good day for our family with poor service and attitude, honestly I think this one could use a good rehaul. STAFF FIRST!!
Atmosphere: 1
Food: 1
Service: 1
Ordered on line, waited on site 20 min and did not leave with what I ordered. Midnite coffee was cold and never received loaded tots. Walked out with 2 stale donuts and regular coffee
Atmosphere: 2
Food: 1
Service: 1
This Dunkin' is the worst in the area by far. I live pretty close to this one but will literally drive past this one to the mall or miracle mile if I feel like I NEED Dunkin' (like I need to use a gift card). It was great a couple of years ago but I think they got a new owner who fired all the old competent workers.
Atmosphere: 3
Food: 2
Service: 1
Could they spare the bacon?? Just wow...
Was scolded because I needed to wait at least 5 minutes after placing mobile orders to arrive because it takes them a while to get food around. Not sure what would have happened if I ordered my black coffee and two wake up wraps at the speaker instead.
If I'm more than five minutes from the store the app tells me not to order yet.
Atmosphere: 1
Food: 1
Service: 1
Rude and unwelcoming! Food is awesome. Workers are miserable 01/02/25. Check to make sure you get everything. God forbid they remember napkins and straws. We love Dunkin but the locally owned branches are poorly managed. I never do reviews but I’m continuously annoyed. 😔
Atmosphere: 3
Food: 5
Service: 1
Worst Dunkin in the area. There's only ever one person actually working while the rest are standing around. It used to be fast service but over the past few months it's terribly slow. They never stir the sugar and milk in the coffee so it tastes horrible unless you can find a stir stick or straw around. Frustrating to consistently waste money. I won't go to this location again. I've given them too many chances and they're still horrible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Everytime I stop here you have maybe 1 person working and everyone else is messing around or on their phones and rude 😒 never again 3 sticks I'm out
If I could leave negative stars, I would. First of all, we waited almost 1 hour for 2 donuts, a breakfast sandwich, and a latte. Everyone besides Max seemed very upset to be working today. The blonde lady in the tie die hoodie was slamming cups and visibly angry to be at work. There was a smaller lady that I asked to please check on my latte since we had been waiting so long. She didn’t even turn around or answer me and just yelled at the cashier to make it since he printed the ticket but never started it. The cleanliness was also nonexistent. The absolute worst service I’ve had in a while.
They always have a super speedy drive-through and the orders are always correct
Atmosphere: 5
Food: 5
Service: 5
Absolutely the worst. I stood at counter 4 minutes not even a hello
4 people working...well one working the window 3 walking around. 0 customer awareness
Atmosphere: 1
Service: 1
Had to take a moment and leave a review for the staff at this Dunkin (especially Davonte, who makes me smile whenever he's working!) They're always pleasant, and they don't judge me for stopping by far too often. ?
Atmosphere: 4
Food: 4
Service: 5
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