Not sure what happened to this Dunkin. They are so rude. Blasting music that customers have to ask them to turn down, won't make eye contact. The last few times that I've been here, they forget ingredients in drinks, warm items are cold, cold items are warm, and they are all around unfriendly and unhelpful. They inform you that they are out of something, then walk away from you and keep their back to you. You have to ask them for different donuts or for a refund. If I politely ask for a refund for the part of my order that you aren't able to give me (because you didn't offer me a refund or different equivalent items) , be nice about it. The bagel bites are cold, the drinks are missing ingredients. This used to be an awesome Dunkin. Not sure what is going on.
Atmosphere: 1
Food: 1
Service: 1
Charlene VanNoy
You wait in line to long. Twice I went there and waited 20 minutes. Finally left
Atmosphere: 3
Food: 5
Service: 3
Bonnie Elvidge
The service has been terrible for months. The last two times, I have been told to pull around and wait for food when there was no one behind me The employee came out to bring my order, still no one else had come through the drive thru and she yelled at me for where I was parked. They never give you a receipt either. Last time there and the Heights is just as bad. BAPA had better step it up expensive food and poor service
Food: 4
Service: 1
Jennifer Matthews
Best coffee I’ve ever had from a Dunkin! Really fluffed up my cold brew with cold foam and sugars, no other Dunkin has done that before
Cassie Zipperi
Slow, slow, slow..... need i say anymore!
Atmosphere: 1
Food: 3
Service: 1
Sage Pesesky
Absolutely, absolutely terrible food. 10/10 the food is cold and uncooked even after asking multiple times to be cooked to order. This Dunkin must train to be the worst one out there. I don’t do reviews but ya’ll are a disgrace.
Atmosphere: 1
Food: 1
Service: 1
Jolene Faulisi
Food and coffee are usually okay. Staff always seems flustered and annoyed. Wait is usually pretty long. Today was my longest wait in the drive through. 35 minutes. Unfortunately once you are in the drive thru you can't get out of line.
Atmosphere: 1
Food: 3
Service: 1
Mariah Cook
If I could leave negative stars I would. This is the worst Dunkin I’ve ever been to all around, I’ve been there multiple times 1st time I was ordering my drink that I keep in mind order at every Dunkin and have no problems. This Dunkin argued that I didn’t want any more syrup or cream in MY COFFEE THAT I PAY FOR, there is always multiple people talking over the headset you can never understand them they cut each other off to get a point in. This place is horrible where tf is a manager? I gave them the benefit of the doubt went back a couple days later same issue, people cutting each other off over the speakers, telling me how to make the drink that IM PAYING FOR, THAT IM GOING TO DRINK. This place needs some serious customer service service training!
Atmosphere: 1
Food: 1
Service: 1
Jason
Very slow drive thru on the weekend. Drive thru speaker is extremely loud. Coffee order may or may not be correct. Not very friendly.
Atmosphere: 2
Food: 3
Service: 2
John Grantham
The dunkin in elmira is disgusting. The floor and counters are filthy and sticky. The service was super slow to the point that I canceled my food after 20 minutes of waiting. Actually glad that I did looking at how filthy the place is.
Literally a get what you get, with attitude and all. Screwed our order all the way around, then had the audacity to get mad at us for wanting to chose the doughnut selection in the dozen we just purchased. Not to mention I ask for a HOT DUNKACHINO WITH ONE (1) SHOT OF PISTACHIO. I get a ICED Dunkachino with FOUR (4) SHOTS OF PISTACHIO... 😡😡 Then we get to the world's tiniest parking lot to get almost rammed by some old guy who the world apparently is supposed to freaking stop for and we didn't get the stupid memo. Way to ruin a good day for our family with poor service and attitude, honestly I think this one could use a good rehaul. STAFF FIRST!!
Atmosphere: 1
Food: 1
Service: 1
Christopher Streit
Ordered on line, waited on site 20 min and did not leave with what I ordered. Midnite coffee was cold and never received loaded tots. Walked out with 2 stale donuts and regular coffee
Atmosphere: 2
Food: 1
Service: 1
Josh Lewis
This Dunkin' is the worst in the area by far. I live pretty close to this one but will literally drive past this one to the mall or miracle mile if I feel like I NEED Dunkin' (like I need to use a gift card). It was great a couple of years ago but I think they got a new owner who fired all the old competent workers.
Atmosphere: 3
Food: 2
Service: 1
Diane
Could they spare the bacon?? Just wow...
Aaron Allen
Was scolded because I needed to wait at least 5 minutes after placing mobile orders to arrive because it takes them a while to get food around. Not sure what would have happened if I ordered my black coffee and two wake up wraps at the speaker instead.
If I'm more than five minutes from the store the app tells me not to order yet.
Not sure what happened to this Dunkin. They are so rude. Blasting music that customers have to ask them to turn down, won't make eye contact. The last few times that I've been here, they forget ingredients in drinks, warm items are cold, cold items are warm, and they are all around unfriendly and unhelpful. They inform you that they are out of something, then walk away from you and keep their back to you. You have to ask them for different donuts or for a refund. If I politely ask for a refund for the part of my order that you aren't able to give me (because you didn't offer me a refund or different equivalent items) , be nice about it. The bagel bites are cold, the drinks are missing ingredients. This used to be an awesome Dunkin. Not sure what is going on.
Atmosphere: 1
Food: 1
Service: 1
You wait in line to long. Twice I went there and waited 20 minutes. Finally left
Atmosphere: 3
Food: 5
Service: 3
The service has been terrible for months. The last two times, I have been told to pull around and wait for food when there was no one behind me The employee came out to bring my order, still no one else had come through the drive thru and she yelled at me for where I was parked. They never give you a receipt either. Last time there and the Heights is just as bad. BAPA had better step it up expensive food and poor service
Food: 4
Service: 1
Best coffee I’ve ever had from a Dunkin! Really fluffed up my cold brew with cold foam and sugars, no other Dunkin has done that before
Slow, slow, slow..... need i say anymore!
Atmosphere: 1
Food: 3
Service: 1
Absolutely, absolutely terrible food. 10/10 the food is cold and uncooked even after asking multiple times to be cooked to order. This Dunkin must train to be the worst one out there. I don’t do reviews but ya’ll are a disgrace.
Atmosphere: 1
Food: 1
Service: 1
Food and coffee are usually okay. Staff always seems flustered and annoyed. Wait is usually pretty long. Today was my longest wait in the drive through. 35 minutes. Unfortunately once you are in the drive thru you can't get out of line.
Atmosphere: 1
Food: 3
Service: 1
If I could leave negative stars I would. This is the worst Dunkin I’ve ever been to all around, I’ve been there multiple times 1st time I was ordering my drink that I keep in mind order at every Dunkin and have no problems. This Dunkin argued that I didn’t want any more syrup or cream in MY COFFEE THAT I PAY FOR, there is always multiple people talking over the headset you can never understand them they cut each other off to get a point in. This place is horrible where tf is a manager? I gave them the benefit of the doubt went back a couple days later same issue, people cutting each other off over the speakers, telling me how to make the drink that IM PAYING FOR, THAT IM GOING TO DRINK. This place needs some serious customer service service training!
Atmosphere: 1
Food: 1
Service: 1
Very slow drive thru on the weekend. Drive thru speaker is extremely loud. Coffee order may or may not be correct. Not very friendly.
Atmosphere: 2
Food: 3
Service: 2
The dunkin in elmira is disgusting. The floor and counters are filthy and sticky. The service was super slow to the point that I canceled my food after 20 minutes of waiting. Actually glad that I did looking at how filthy the place is.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Literally a get what you get, with attitude and all. Screwed our order all the way around, then had the audacity to get mad at us for wanting to chose the doughnut selection in the dozen we just purchased. Not to mention I ask for a HOT DUNKACHINO WITH ONE (1) SHOT OF PISTACHIO. I get a ICED Dunkachino with FOUR (4) SHOTS OF PISTACHIO... 😡😡 Then we get to the world's tiniest parking lot to get almost rammed by some old guy who the world apparently is supposed to freaking stop for and we didn't get the stupid memo.
Way to ruin a good day for our family with poor service and attitude, honestly I think this one could use a good rehaul. STAFF FIRST!!
Atmosphere: 1
Food: 1
Service: 1
Ordered on line, waited on site 20 min and did not leave with what I ordered. Midnite coffee was cold and never received loaded tots. Walked out with 2 stale donuts and regular coffee
Atmosphere: 2
Food: 1
Service: 1
This Dunkin' is the worst in the area by far. I live pretty close to this one but will literally drive past this one to the mall or miracle mile if I feel like I NEED Dunkin' (like I need to use a gift card). It was great a couple of years ago but I think they got a new owner who fired all the old competent workers.
Atmosphere: 3
Food: 2
Service: 1
Could they spare the bacon?? Just wow...
Was scolded because I needed to wait at least 5 minutes after placing mobile orders to arrive because it takes them a while to get food around. Not sure what would have happened if I ordered my black coffee and two wake up wraps at the speaker instead.
If I'm more than five minutes from the store the app tells me not to order yet.
Atmosphere: 1
Food: 1
Service: 1
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