Dunkin is consistent for the most part. And compared to other coffe shops, it's cheaper. The key is to have the app and get what's on special.
Atmosphere: 4
Food: 5
Service: 5
Bradley Zuke
Awful very slow all they do is talk, food was cold, bug on donut. On top of all this store was filthy
Atmosphere: 1
Food: 1
Service: 1
Nancy Swank
Friendly staff. Only complaint is not a large selection of donuts.
Atmosphere: 5
Food: 5
Service: 5
Camron Benedict
Today would be like the third to fourth time I’ve done online order and they always forget to pack my donuts that I order with my meal
Service: 1
Caleb Shingleton
Had a pleasant visit to Dunkin donuts here in Horseheads, NY. Fun fact, this was my first time eating at a Dunkin donuts! I got the munchkin donuts, best flavor was the blueberry. Customer service was great!
Atmosphere: 3
Food: 4
Service: 5
Sarah Cory
Staff is great and personable - service is fast!
Atmosphere: 5
Food: 5
Service: 5
Dan
Went their Sunday morning got coffee and 6 pack of donuts all donuts were hard verry disappointed ☹️
Atmosphere: 3
Food: 1
Service: 3
Shaunalynn Maddox
Placed a mobile order thru the drive thru. Their espresso machine was down (has been every time we’ve come the last few months) cashier was very polite and accommodating to help us and we decided to just get coffee with the same flavor, not that big of a deal. But I also order a chipotle aioli bacon egg and cheese bagel and instead received some kind of wrap. We went inside to get it corrected and a crew member and the MANAGER just laughed about it, did nothing to correct the issue. The tag on the bag even said it was supposed to be a bagel. I understand things happen outside of control and accidents happen, but that is the incorrect way to go about it coming from a manager of a food establishment myself. I was very unimpressed.
Atmosphere: 1
Food: 1
Service: 1
Melissa Hillard
Everytime I go here these people are too incompetent to make anything correctly. I'd rather give my money to Starbucks, at least its made right or I get ALL of my order. The chambers road location needs to close down. Its horrible
Melissa Sue
Everytime I go here these people are too incompetent to make anything correctly. I'd rather give my money to Starbucks, at least its made right or I get ALL of my order. The chambers road location needs to close down. Its horrible
Location is terrible, service sucked, and their screens in the drive-through weren't working so I had no menu to go off.
Atmosphere: 1
Food: 1
Service: 1
Nate Atwater
Expensive. Luke warm not hot mostly milk not much coffee very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Devin Orlando
Long wait and the staff are too focused on mobile orders, you will wait for 20 minutes at the drive through and at the counter.
Atmosphere: 3
Food: 4
Service: 1
Anthony Glover
Longest wait in drive through. Only 3 cars in front of me took almost 15min after they ordered to finally get my order and it was wrong.
Service: 1
Sweetums Bakery
If I could give zero stars, then I would. All signage says location closes at 8pm, however I was denied entry and service at 7:50pm. I'm contacting the Regional Manager and will continue up the chain of command. Go to Starbucks where you'll get much better service!
Dunkin is consistent for the most part. And compared to other coffe shops, it's cheaper. The key is to have the app and get what's on special.
Atmosphere: 4
Food: 5
Service: 5
Awful very slow all they do is talk, food was cold, bug on donut. On top of all this store was filthy
Atmosphere: 1
Food: 1
Service: 1
Friendly staff. Only complaint is not a large selection of donuts.
Atmosphere: 5
Food: 5
Service: 5
Today would be like the third to fourth time I’ve done online order and they always forget to pack my donuts that I order with my meal
Service: 1
Had a pleasant visit to Dunkin donuts here in Horseheads, NY. Fun fact, this was my first time eating at a Dunkin donuts! I got the munchkin donuts, best flavor was the blueberry. Customer service was great!
Atmosphere: 3
Food: 4
Service: 5
Staff is great and personable - service is fast!
Atmosphere: 5
Food: 5
Service: 5
Went their Sunday morning got coffee and 6 pack of donuts all donuts were hard verry disappointed ☹️
Atmosphere: 3
Food: 1
Service: 3
Placed a mobile order thru the drive thru. Their espresso machine was down (has been every time we’ve come the last few months) cashier was very polite and accommodating to help us and we decided to just get coffee with the same flavor, not that big of a deal. But I also order a chipotle aioli bacon egg and cheese bagel and instead received some kind of wrap. We went inside to get it corrected and a crew member and the MANAGER just laughed about it, did nothing to correct the issue. The tag on the bag even said it was supposed to be a bagel. I understand things happen outside of control and accidents happen, but that is the incorrect way to go about it coming from a manager of a food establishment myself. I was very unimpressed.
Atmosphere: 1
Food: 1
Service: 1
Everytime I go here these people are too incompetent to make anything correctly. I'd rather give my money to Starbucks, at least its made right or I get ALL of my order. The chambers road location needs to close down. Its horrible
Everytime I go here these people are too incompetent to make anything correctly. I'd rather give my money to Starbucks, at least its made right or I get ALL of my order. The chambers road location needs to close down. Its horrible
Restaurantji Recommends
Location is terrible, service sucked, and their screens in the drive-through weren't working so I had no menu to go off.
Atmosphere: 1
Food: 1
Service: 1
Expensive. Luke warm not hot mostly milk not much coffee very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Long wait and the staff are too focused on mobile orders, you will wait for 20 minutes at the drive through and at the counter.
Atmosphere: 3
Food: 4
Service: 1
Longest wait in drive through. Only 3 cars in front of me took almost 15min after they ordered to finally get my order and it was wrong.
Service: 1
If I could give zero stars, then I would. All signage says location closes at 8pm, however I was denied entry and service at 7:50pm. I'm contacting the Regional Manager and will continue up the chain of command. Go to Starbucks where you'll get much better service!
Service: 1
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