First time to a red lobster in over 10 years, ive never had nastier food in my life. Everything was either salty, buttery or mushy...or all of the above. Ill never step foot in a red lobster again, their price point reflects that of a higher end restaurant but their food quality screams walmart hot case in the deli section an hour before closing.
Atmosphere: 1
Food: 1
Service: 3
Mary Anne Morrow
First, the positive: our waitress was absolutely amazing! This restaurant is lucky to have someone like her.
Now, the not-so-great: the food was a huge disappointment, mushy, overly buttery, and far too salty. It honestly tasted terrible. On top of that, it felt overpriced and outdated. The décor comes across as tacky, and unless there are some serious updates, I don't see this place lasting.
Atmosphere: 1
Food: 1
Service: 5
Diane Doebler
Pleased with the variety of selections on menu. Emma waited on us. She was attentive to our needs and answered our questions
Tom “MICK” Foley
The place stinks pretty bad. Musty and not friendly.
Atmosphere: 1
Food: 5
Service: 5
Anonymous
The new menu is terrible! And the prices are ridiculous! Spent 150$ for 2 with tip for very minimal overrated food. Me and the wife used to rever this as out favorite spot . We will never return again! Its a shame!!
Atmosphere: 3
Food: 3
Service: 1
John Kirkland
Emma was awesome!
Atmosphere: 5
Food: 5
Service: 5
Paul Boucher
Food was good, but Michael or server was excellent. Attentive and detailed with every interaction.
Atmosphere: 4
Food: 4
Service: 5
Nancy Taylor
My husband has been wanting to try the boil. I myself do not like seafood of any kind.🤷🏼♀️ We went today. I had loaded baked potato , and brussel sprouts. Both delicious. Together $16.00 My husband had the boil with lobster , crab legs, shrimp. It came with corn and red potatoes. That $50.00 boil was horrible, way overcooked, corn was cow corn , not sweet corn. Key lime pie was good. 2 glasses iced tea. Our bill was $99.00 I owned a restaurant for over twenty years, would never have given my patrons junk like that. The waiter was a doll , but in way over his head with the # of tables he was given. I asked him how long he had been working there. He replied 3 years , but started as a server 2 months ago. All tables were dirty, no help except from the hostess, when she sat new people. Really the manager should be held accountable, no one else is to blame. I'm sure it affected that young man's tips. Uncalled for. Management should be ashamed
Atmosphere: 2
Food: 1
Service: 4
De Johnson
It was the first time in a long time that my husband & I had excellent food & service at a Red Lobster. I had the 1# Cajun Crab meal. My husband had the Ultimate Feast. Everything was cooked just right. Our waitress was efficient & friendly. We almost missed out on the good food & service because when we walked in the door the smell of the sewage smacked us in the face. We were going to leave and then decided maybe where they seated us would be far enough from the smell. We could still smell it where we sat, but not as strong as when we walked in. No one wants to smell poo when they are eating!
Atmosphere: 3
Food: 5
Service: 5
Carrinne Simolo
Emma was an outstanding server. Professional, polite, & engaging. She took the time to ensure our orders were correct and made us feel like VIPs. Kudos to Emma!!!
Recently, (July 19, 2025) we had a large family dinner at the Red Lobster in Horseheads. We hadn't been there in a while. It was a great dinner. The service was very good from our waiter, Mike. All the dinners were excellent. It felt like the Red Lobster we have enjoyed in the past. Looking forward to our next visit!
Atmosphere: 5
Food: 5
Service: 5
Kyle Ward
After visiting this location a couple of years ago and left leaving unsatisfied, we gave it another go on 4/5/25 and what a turnaround it was! The food was excellent and brought to us in a timely manner. They didn’t have any baked potatoes ready, so they brought a side of mashed potatoes until the baked potatoes were done (even the littlest of things make a difference!). Our server, Timothy, was absolutely exceptional, making the visit all the better. I’m thrilled this location has turned things around and hope they continue to do so, since I’m always up for Red Lobster and it’s closer to home. Inside could use some minor updates, such as new carpet, but nothing too serious and doesn’t affect the great food or excellent service.
Our waitress Jes was amazing! We had a nice meal and appreciated the overall excellent customer service
Atmosphere: 5
Food: 4
Service: 5
Kimberly FitzGerald
Went out for a family dinner to celebrate my son taking 1st in the qualifier for wrestling. The food and server Rachael was amazing. When my son wasn’t a fan of the spice on the fries she noticed and had more fires without seasoning on them for him and when my husband didn’t love the steak she took it back and said do you want a different one or another lobster tail or what can make this good for you. Rachel never let our drinks become empty and it was a very busy night. To top it all off her shift was over and she stayed because it was so busy, I’m glad she did and we got her as our waitress. I did just the chance to talk to her district manager I think his name was Rob or Tod (not sure what his name was)to talk with him about how great Rachel was and that every time I came into Red lobster I will be requesting her if she’s working. Thank you Rachel for the great experience 💛
Atmosphere: 5
Food: 5
Service: 5
Brina Butchko
I go to a lot of Red Lobsters all over NY state. This has been the best one I’ve visited in recent years. Our waitress Lece was very pleasant. The food was great! The cheddar bay biscuits were delicious! So melty and good! The only negative was I didn’t get crackers with my crab legs so I had to wait a while to dig in to that deliciousness. Great place to eat. The bathroom was nice and clean too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Snow Crab Legs - Tuesday
First time to a red lobster in over 10 years, ive never had nastier food in my life. Everything was either salty, buttery or mushy...or all of the above. Ill never step foot in a red lobster again, their price point reflects that of a higher end restaurant but their food quality screams walmart hot case in the deli section an hour before closing.
Atmosphere: 1
Food: 1
Service: 3
First, the positive: our waitress was absolutely amazing! This restaurant is lucky to have someone like her.
Now, the not-so-great: the food was a huge disappointment, mushy, overly buttery, and far too salty. It honestly tasted terrible. On top of that, it felt overpriced and outdated. The décor comes across as tacky, and unless there are some serious updates, I don't see this place lasting.
Atmosphere: 1
Food: 1
Service: 5
Pleased with the variety of selections on menu. Emma waited on us. She was attentive to our needs and answered our questions
The place stinks pretty bad. Musty and not friendly.
Atmosphere: 1
Food: 5
Service: 5
The new menu is terrible! And the prices are ridiculous! Spent 150$ for 2 with tip for very minimal overrated food. Me and the wife used to rever this as out favorite spot . We will never return again! Its a shame!!
Atmosphere: 3
Food: 3
Service: 1
Emma was awesome!
Atmosphere: 5
Food: 5
Service: 5
Food was good, but Michael or server was excellent. Attentive and detailed with every interaction.
Atmosphere: 4
Food: 4
Service: 5
My husband has been wanting to try the boil. I myself do not like seafood of any kind.🤷🏼♀️
We went today.
I had loaded baked potato , and brussel sprouts. Both delicious. Together $16.00
My husband had the boil with lobster , crab legs, shrimp. It came with corn and red potatoes.
That $50.00 boil was horrible, way overcooked, corn was cow corn , not sweet corn.
Key lime pie was good.
2 glasses iced tea.
Our bill was $99.00
I owned a restaurant for over twenty years, would never have given my patrons junk like that.
The waiter was a doll , but in way over his head with the # of tables he was given. I asked him how long he had been working there. He replied 3 years , but started as a server 2 months ago.
All tables were dirty, no help except from the hostess, when she sat new people.
Really the manager should be held accountable, no one else is to blame.
I'm sure it affected that young man's tips.
Uncalled for. Management should be ashamed
Atmosphere: 2
Food: 1
Service: 4
It was the first time in a long time that my husband & I had excellent food & service at a Red Lobster. I had the 1# Cajun Crab meal. My husband had the Ultimate Feast. Everything was cooked just right. Our waitress was efficient & friendly. We almost missed out on the good food & service because when we walked in the door the smell of the sewage smacked us in the face. We were going to leave and then decided maybe where they seated us would be far enough from the smell. We could still smell it where we sat, but not as strong as when we walked in. No one wants to smell poo when they are eating!
Atmosphere: 3
Food: 5
Service: 5
Emma was an outstanding server. Professional, polite, & engaging. She took the time to ensure our orders were correct and made us feel like VIPs. Kudos to Emma!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Recently, (July 19, 2025) we had a large family dinner at the Red Lobster in Horseheads. We hadn't been there in a while. It was a great dinner. The service was very good from our waiter, Mike. All the dinners were excellent. It felt like the Red Lobster we have enjoyed in the past. Looking forward to our next visit!
Atmosphere: 5
Food: 5
Service: 5
After visiting this location a couple of years ago and left leaving unsatisfied, we gave it another go on 4/5/25 and what a turnaround it was! The food was excellent and brought to us in a timely manner. They didn’t have any baked potatoes ready, so they brought a side of mashed potatoes until the baked potatoes were done (even the littlest of things make a difference!). Our server, Timothy, was absolutely exceptional, making the visit all the better. I’m thrilled this location has turned things around and hope they continue to do so, since I’m always up for Red Lobster and it’s closer to home. Inside could use some minor updates, such as new carpet, but nothing too serious and doesn’t affect the great food or excellent service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Bacon Wrapped Scallops, Salad, Filet, Grilled Shrimp, Ceasar Salad, Mashed Potatoes
Our waitress Jes was amazing! We had a nice meal and appreciated the overall excellent customer service
Atmosphere: 5
Food: 4
Service: 5
Went out for a family dinner to celebrate my son taking 1st in the qualifier for wrestling. The food and server Rachael was amazing. When my son wasn’t a fan of the spice on the fries she noticed and had more fires without seasoning on them for him and when my husband didn’t love the steak she took it back and said do you want a different one or another lobster tail or what can make this good for you. Rachel never let our drinks become empty and it was a very busy night. To top it all off her shift was over and she stayed because it was so busy, I’m glad she did and we got her as our waitress. I did just the chance to talk to her district manager I think his name was Rob or Tod (not sure what his name was)to talk with him about how great Rachel was and that every time I came into Red lobster I will be requesting her if she’s working. Thank you Rachel for the great experience 💛
Atmosphere: 5
Food: 5
Service: 5
I go to a lot of Red Lobsters all over NY state. This has been the best one I’ve visited in recent years. Our waitress Lece was very pleasant. The food was great! The cheddar bay biscuits were delicious! So melty and good! The only negative was I didn’t get crackers with my crab legs so I had to wait a while to dig in to that deliciousness. Great place to eat. The bathroom was nice and clean too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Snow Crab Legs - Tuesday
Loading...