After visiting this location a couple of years ago and left leaving unsatisfied, we gave it another go on 4/5/25 and what a turnaround it was! The food was excellent and brought to us in a timely manner. They didn’t have any baked potatoes ready, so they brought a side of mashed potatoes until the baked potatoes were done (even the littlest of things make a difference!). Our server, Timothy, was absolutely exceptional, making the visit all the better. I’m thrilled this location has turned things around and hope they continue to do so, since I’m always up for Red Lobster and it’s closer to home. Inside could use some minor updates, such as new carpet, but nothing too serious and doesn’t affect the great food or excellent service.
Our waitress Jes was amazing! We had a nice meal and appreciated the overall excellent customer service
Atmosphere: 5
Food: 4
Service: 5
Kimberly FitzGerald
Went out for a family dinner to celebrate my son taking 1st in the qualifier for wrestling. The food and server Rachael was amazing. When my son wasn’t a fan of the spice on the fries she noticed and had more fires without seasoning on them for him and when my husband didn’t love the steak she took it back and said do you want a different one or another lobster tail or what can make this good for you. Rachel never let our drinks become empty and it was a very busy night. To top it all off her shift was over and she stayed because it was so busy, I’m glad she did and we got her as our waitress. I did just the chance to talk to her district manager I think his name was Rob or Tod (not sure what his name was)to talk with him about how great Rachel was and that every time I came into Red lobster I will be requesting her if she’s working. Thank you Rachel for the great experience 💛
Atmosphere: 5
Food: 5
Service: 5
Brina Butchko
I go to a lot of Red Lobsters all over NY state. This has been the best one I’ve visited in recent years. Our waitress Lece was very pleasant. The food was great! The cheddar bay biscuits were delicious! So melty and good! The only negative was I didn’t get crackers with my crab legs so I had to wait a while to dig in to that deliciousness. Great place to eat. The bathroom was nice and clean too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Snow Crab Legs - Tuesday
Kevin Tremaine
Kelley was an amazing server and made our experience very enjoyable! The manager was very kind as well.
Atmosphere: 4
Food: 4
Service: 5
Johnnie-rene Beach
Everything was delicious today and the steak was the best in town!
Atmosphere: 5
Food: 5
Service: 5
Michael Yedinak
Extremely overpriced the only thing I will actually recommend is the biscuits which are awesome .
Food: 3
Richard Schafer
Very good service. Love the biscuits. Appetizer stuffed mushrooms. The first one my wife took was undercooked. The rest were cooked. Tons of melted cheese over the mushrooms. Had trouble finding the filling. Over seasoned. Wife got soup. Lobster bisque? No lobster. Really no lobster just soup. Cold soup. Not warm. Not creamy. Thin. Sent it back. My entree was Lobster Roll. Served on three Hawaiian rolls. Lobster cut into small cubes. Never again. Great French fries. Wife ordered Lobster and noodle dish. She liked it but said it was over seasoned. All in all chef seems to be in love with salt or salty seasoning. Lobster Roll wasn't worth the price. At least the waitress will be happy. I never take a bad meal out on the wait staff.
Atmosphere: 4
Food: 2
Service: 5
Jennifer Bergstrom
Excellent service and lobsterfest feast was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood-Stuffed Mushrooms
Jessica
Birthday dinner was amazing! Awesome hospitality!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Side Salad, Grilled Shrimp
The service was good, but the food was absolutely terrible. Every single dish was bland and/or gross.
Atmosphere: 2
Food: 1
Service: 4
Lynn Grace
Phil was a sweetheart, he was nice, and attentive and did everything he could to make our party happy! The reason I’m leaving 3 stars is because our food took an hour, out of 3 meals all of them were cold, the chicken was well undercooked, and steak was not the correct cut of meat and well overdone then asked.
Atmosphere: 3
Food: 2
Service: 4
Larry Rood
First time I’ve ever been to red lobster in person and it is also the last I’m currently still sitting here and its been an hour since I’ve arrived I’ve received two baskets of biscuits and two drinks after an hour I’ve watched other people come in get their food and be able to leave and I still haven’t gotten my food I would recommend McDonald’s or the gas station not worth the time
Atmosphere: 1
Food: 2
Service: 1
Shelby DeMitry
Great experience! Food and service were terrific. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Kathy Olds
We ate there ( Chambers rd ) on 2/24/2025. I ordered the Lobster roll. When I got it there were no chunks of lobster meat!! The roll was full of CRUMBS of lobster hard and dry!! I did not complain because we were celebrating my Granddaughter’s Birthday and I did not want to spoil it by complaining and waiting for a replacement. I ordered extra drawn butter to pour over it so I could soften it. There was absolutely no flavor. I was VERY disappointed!!! That chef obviously didn’t know what a lobster roll was. Just wanted them to know.
After visiting this location a couple of years ago and left leaving unsatisfied, we gave it another go on 4/5/25 and what a turnaround it was! The food was excellent and brought to us in a timely manner. They didn’t have any baked potatoes ready, so they brought a side of mashed potatoes until the baked potatoes were done (even the littlest of things make a difference!). Our server, Timothy, was absolutely exceptional, making the visit all the better. I’m thrilled this location has turned things around and hope they continue to do so, since I’m always up for Red Lobster and it’s closer to home. Inside could use some minor updates, such as new carpet, but nothing too serious and doesn’t affect the great food or excellent service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Bacon Wrapped Scallops, Salad, Filet, Grilled Shrimp, Ceasar Salad, Mashed Potatoes
Our waitress Jes was amazing! We had a nice meal and appreciated the overall excellent customer service
Atmosphere: 5
Food: 4
Service: 5
Went out for a family dinner to celebrate my son taking 1st in the qualifier for wrestling. The food and server Rachael was amazing. When my son wasn’t a fan of the spice on the fries she noticed and had more fires without seasoning on them for him and when my husband didn’t love the steak she took it back and said do you want a different one or another lobster tail or what can make this good for you. Rachel never let our drinks become empty and it was a very busy night. To top it all off her shift was over and she stayed because it was so busy, I’m glad she did and we got her as our waitress. I did just the chance to talk to her district manager I think his name was Rob or Tod (not sure what his name was)to talk with him about how great Rachel was and that every time I came into Red lobster I will be requesting her if she’s working. Thank you Rachel for the great experience 💛
Atmosphere: 5
Food: 5
Service: 5
I go to a lot of Red Lobsters all over NY state. This has been the best one I’ve visited in recent years. Our waitress Lece was very pleasant. The food was great! The cheddar bay biscuits were delicious! So melty and good! The only negative was I didn’t get crackers with my crab legs so I had to wait a while to dig in to that deliciousness. Great place to eat. The bathroom was nice and clean too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Snow Crab Legs - Tuesday
Kelley was an amazing server and made our experience very enjoyable! The manager was very kind as well.
Atmosphere: 4
Food: 4
Service: 5
Everything was delicious today and the steak was the best in town!
Atmosphere: 5
Food: 5
Service: 5
Extremely overpriced the only thing I will actually recommend is the biscuits which are awesome .
Food: 3
Very good service. Love the biscuits.
Appetizer stuffed mushrooms. The first one my wife took was undercooked. The rest were cooked. Tons of melted cheese over the mushrooms. Had trouble finding the filling. Over seasoned.
Wife got soup. Lobster bisque? No lobster. Really no lobster just soup. Cold soup. Not warm. Not creamy. Thin. Sent it back.
My entree was Lobster Roll. Served on three Hawaiian rolls. Lobster cut into small cubes. Never again. Great French fries.
Wife ordered Lobster and noodle dish. She liked it but said it was over seasoned.
All in all chef seems to be in love with salt or salty seasoning. Lobster Roll wasn't worth the price.
At least the waitress will be happy. I never take a bad meal out on the wait staff.
Atmosphere: 4
Food: 2
Service: 5
Excellent service and lobsterfest feast was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood-Stuffed Mushrooms
Birthday dinner was amazing! Awesome hospitality!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Endless Chowder Salad & Cheddar Bay Biscuits, Side Salad, Grilled Shrimp
Restaurantji Recommends
The service was good, but the food was absolutely terrible. Every single dish was bland and/or gross.
Atmosphere: 2
Food: 1
Service: 4
Phil was a sweetheart, he was nice, and attentive and did everything he could to make our party happy! The reason I’m leaving 3 stars is because our food took an hour, out of 3 meals all of them were cold, the chicken was well undercooked, and steak was not the correct cut of meat and well overdone then asked.
Atmosphere: 3
Food: 2
Service: 4
First time I’ve ever been to red lobster in person and it is also the last I’m currently still sitting here and its been an hour since I’ve arrived I’ve received two baskets of biscuits and two drinks after an hour I’ve watched other people come in get their food and be able to leave and I still haven’t gotten my food I would recommend McDonald’s or the gas station not worth the time
Atmosphere: 1
Food: 2
Service: 1
Great experience! Food and service were terrific. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
We ate there ( Chambers rd ) on 2/24/2025. I ordered the Lobster roll. When I got it there were no chunks of lobster meat!! The roll was full of CRUMBS of lobster hard and dry!! I did not complain because we were celebrating my Granddaughter’s Birthday and I did not want to spoil it by complaining and waiting for a replacement. I ordered extra drawn butter to pour over it so I could soften it. There was absolutely no flavor. I was VERY disappointed!!! That chef obviously didn’t know what a lobster roll was. Just wanted them to know.
Atmosphere: 5
Food: 1
Service: 5
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