Cold Stone Creamery

ordered something the was still available on the app but the store knew they didn’t have ,they still processed and accepted the order and they were not trying to give my money back .. when i politely asked for a refund they tried to send something else i didn’t want and after telling them no they hung up and i still did not receive my money

My mom and I have been to this store years ago during the summertime and bought 2 strawberry ice cream with nuts and stayed in. The ice cream was wonderful and tasty. There were people there staying and eating or drinking.

Today, I visited a Cold Stone location and was told that I could not order the “Like It” (small) size. The employee said they were only allowed to serve medium or large, which I found confusing since every other Cold Stone I’ve been to allows customers to choose their preferred size.

When I questioned this, the employee said it was the manager’s policy and that they weren’t allowed to serve the small size. I asked to speak with a supervisor, but was told they weren’t present. Another worker mentioned the manager might come in later—which I also found unprofessional, because why isn’t there a supervisor on site?

To add to the experience, I asked for a cone and was told they had none available. I now understand why this location has a grade pending and a “Now Hiring” sign—they clearly need better staffing and service if they’re unable to offer basic items on the menu.

The only solution I was offered was to email, so I’m doing just that. I hope this issue is addressed promptly.

OHH! And to add more, you can actually order a like it on DoorDash so now I’m confused I have to pay more money through DoorDash fees to get the size I want, but if I come to the store, I’m not able to? Scam? I’ll add that to my email

So I came to order an ice cream and the person just wanted to serve me the ice cream not even asking me. Do you want to do add-ons or anything? I got one scoop when I said two scoops so basically I took what they gave me not what I wanted and then it was like I’m begging, or asking for any add-ons for free because she even made a face, but she had to put my add-ons that I had wanted, which was Three I feel like if they’re not in the mood to work or don’t like this job they shouldn’t be here horrible experience prior been here before I haven’t had this experience before until now and for the price it should be at least a good customer service

After 3 years of not posting a comment, update, I went today and the truth was it was a disappointment, my banana caramel crunch ice cream did not have caramel 😖😖. :////://

Comment from 3 years ago…I love the ice cream at this place.

10/10 performance. Staff was great!!!!

Atmosphere: 5

Food: 5

Service: 5

10/13/24

I visited the Howard Beach location yesterday around 3:45-3:50. Upon entering I noticed the Grade Pending Health Rating which should’ve turned me around but it didn’t. I had a sweet tooth. ?

I ordered a like it cheese cake w/Two Add ins ??in a waffle cone. I was told to order & get a waffle cone I must order love it or gotta have it!

I replied “not true, this is my staple order and have never been told this”. He continued to place my order as requested. It is then that I requested he wear gloves as he was peeling my banana with his bear hands. He obliged, but the interaction made me feel very uncomfortable.

I was so thrown off I forgot to mention my points. This is not the first time , I wasn’t asked about my points at this location. The last time he just ( same guy) just laughed and said next time say it before you pay.

This will be the last time I visit this location. The customer service & lack of cleanliness just doesn’t sit right with me.

Elise Washington

Atmosphere: 1

Food: 3

Service: 1

The best ice cream I just got the cinnamon swirl. Yes, it’s expensive but well well worth it.

Atmosphere: 4

Food: 5

Service: 5

No gloves, touching all over the counter and employees rubbing there face with their hands. Then proceed to touch the ice cream and the cones…bare hands.

Atmosphere: 1

Food: 3

Service: 1

The cake I like most???

Atmosphere: 4

Food: 5

Service: 5

The food at this place is awesome because the things are made fresh daily. The service is good and fast. The atmosphere can be quiet or noisy.

Parking: This store has a parking lot and shares with stores. The parking is free and plenty of spaces and is next to PETCO.

Wheelchair accessibility: This store is wheelchair accessible and it is on the street level.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Lava Meltdown, Banana Caramel Crunch, Banana Pudding, A Cheesecake Named Desire - Ready Now, Cookie Dough Delirium - Ready Now, Chocolate Chip, Ice Cream Sundae, Mint Mint Chocolate, Brownie a La Cold Stone, Cake Batter, Chocolate Devotion - Freezer, Create Your Own Ice Cream Cake, Chocolate Devotion, OH Fudge, Mint Mint Chocolate Chocolate Chip, Apple Pie a La Cold Stone, Birthday Cake

Sensational rich ice cream expensive but worth every bite

Atmosphere: 5

Food: 5

Service: 5

I went with my daughter this week and we got a melted mess! They did our orders and were not courteous to offer lids like the other locations we have been too. When I went to pay using tap option I was told this location doesn’t have Apple Pay and doesn’t take payments that way. What if I didn’t have money . There should be a clear sign that says Apple Pay isn’t accepted . I had a whole melted mess before I walked out the door . Let’s not forget to mention the burnt waffle cones . Every single waffle cone in the store I saw was burnt and dark and I was not pleased . This location needs a tune up and some changes made . I was not happy . I would not be coming here and wouldn’t recommend this location.

Parking: Decent enough

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Cake Batter, Birthday Cake

Never opens on time and when it does the workers are hiding in the back

Atmosphere: 1

Service: 1

Ordered ice cream in the app. By the time I got there, my app updated to “picked up” and my transaction was completed. They couldn’t find my order. They finally gave me what I ordered. I held it in the front seat with me for a 3-5 minute ride and it was melted. It’s disgusting. I don’t waste my money ordering ice cream soup. The image shows the ice cream when the box was opened.

Food: 1

Service: 3