I have been coming here for over a decade and it’s just getting worse and worse. Every time I place an order it’s like they treat the directions on my order as “optional” or like “if you want to” as if they don’t charge for these ad ons. i thought the barista maybe just was new so i stopped coming on the usual day i do. big mistake. I’m not sure if he’s a manager, but he’s been working here forever. he served me as a kid. he took mine and my fiancés order today and listen, i understand he has an extensive order, but there’s no reason to quite literally SCOFF and cut him off multiple times. And then proceeded to just chuckle constantly. We felt extremely uncomfortable and like it was some sort of inconvenience to press additional buttons. I’ve worked in food and retail and now in healthcare. I know how difficult it can be to deal with people all day. But this guy has been here for so long you think he would have the tiniest bit of decency or respect for the people in the neighborhood. I’m so disappointed.
Carmen Ortiz
If you're ordering on a weekend good luck. The line to get your order is insane and unfortunately people constantly steal drinks. Today I waited 50 minutes just to find out someone took my drink and the sweet barista who was absolutely swamped with orders had to remake it
Atmosphere: 4
Food: 5
Service: 3
arlene Tejada
Worst customer service , they make you feel invisible
Atmosphere: 1
Food: 1
Service: 1
Phillip Singh
Many years ago they used to be great I went there today for two soy no water chai which is always awesome but instead I paid for hot milk, it was a to go order and I didn't taste it before I left, My advice is to taste your drink before you leave.or have it there.
Atmosphere: 4
Service: 4
LORI CHROMEBOOK
Used this location for many years and I feel like each year it gets worse staff seem indifferent to customers like just order already and move along. Food and drinks made incorrectly, one time I ordered a caramel Frappuccino and it looked like a big slushy no caramel flavor all u tasted was ice and coffee. Banana nut bread was burnt around the edges just horrible.
Atmosphere: 2
Food: 2
Service: 2
Zac
This matcha latte’s so weak, it tastes like they watered it down.
james perez
First time at a Starbucks and me and my wife had terrible experience and had a horrible customer service experience. I personally feel it was because me and my wife are Hispanic. there was a older man with gray hair and beard that took me and my wife's order I think he was a manager. he was totally disrespectful he was talking to my wife disgustingly & disrespectful using his hand to gesture her to hurry up with ordering and I had to check him About his customer service skills, finally when we got our order He had gotten our order wrong and both of our ice coffees tasted horrible and seemed like extra sugar or something was put in them purposely. I will never go back to any Starbucks and will tell my whole social media platform about my experience at this Starbucks today. If I could give zero stars I would !!!!!
Atmosphere: 1
Food: 1
Service: 1
Gina Montefusco
Waited 20 minutes for a croissant
Atmosphere: 1
Food: 3
Service: 1
Evelyn Guzman
I go here everyday at 6am and this Spanish older lady with glasses. I think her name is Gilda or Golda. So rude and when she sees me and my boyfriend she walks away or doesn’t even said gm or anything. Keeps ups waiting while she is laughing and goosing with another costumer in Spanish or act like she’s doing something. This is everyday !!!!
As soon as my friend and i walked in we were greeted by joel and tamika very welcoming..The place was very clean the service and coffee were great thank you for hiring such great people we will be coming back ....Angelo and Nathan...
Atmosphere: 5
Food: 5
Service: 5
Jo C.
I just love being ignored by employees. The cashier blantly ignored me as I waited to be serviced at the register. She even came from behind the counter, grabbed something, put it in the oven, and then proceeded to go to the other end of the counter to chat it up with people while seeing I was standing there waiting. I had to then ask someone who I am assuming to be the manager if there was someone to take orders. He then looked at her as she's still talking and then decided to take my order. Another lady came in and stood there waiting and looking around for some time because the amazing employee is still chatting it up at the other end of the counter with no regard to how long she's been waiting. Only until about two other people came into the store, did she decide she might need to take orders. Maybe it's store policy to only start assisting customers at the register when there is a minimum of 3 people?
Atmosphere: 3
Food: 3
Service: 1
Amanda Simmonds
I will definitely come back thank you for being kind 😇.
Atmosphere: 5
Food: 5
Service: 5
Juan Carlos Zelaya
Drinks had too much ice and tasted water down...
Atmosphere: 5
Food: 4
Service: 5
Shiva Ratna
Busy but efficient service. Scenic views, perfect for chilling or work.
I have been coming here for over a decade and it’s just getting worse and worse. Every time I place an order it’s like they treat the directions on my order as “optional” or like “if you want to” as if they don’t charge for these ad ons. i thought the barista maybe just was new so i stopped coming on the usual day i do. big mistake. I’m not sure if he’s a manager, but he’s been working here forever. he served me as a kid. he took mine and my fiancés order today and listen, i understand he has an extensive order, but there’s no reason to quite literally SCOFF and cut him off multiple times. And then proceeded to just chuckle constantly. We felt extremely uncomfortable and like it was some sort of inconvenience to press additional buttons. I’ve worked in food and retail and now in healthcare. I know how difficult it can be to deal with people all day. But this guy has been here for so long you think he would have the tiniest bit of decency or respect for the people in the neighborhood. I’m so disappointed.
If you're ordering on a weekend good luck. The line to get your order is insane and unfortunately people constantly steal drinks. Today I waited 50 minutes just to find out someone took my drink and the sweet barista who was absolutely swamped with orders had to remake it
Atmosphere: 4
Food: 5
Service: 3
Worst customer service , they make you feel invisible
Atmosphere: 1
Food: 1
Service: 1
Many years ago they used to be great I went there today for two soy no water chai which is always awesome but instead I paid for hot milk, it was a to go order and I didn't taste it before I left, My advice is to taste your drink before you leave.or have it there.
Atmosphere: 4
Service: 4
Used this location for many years and I feel like each year it gets worse staff seem indifferent to customers like just order already and move along. Food and drinks made incorrectly, one time I ordered a caramel Frappuccino and it looked like a big slushy no caramel flavor all u tasted was ice and coffee. Banana nut bread was burnt around the edges just horrible.
Atmosphere: 2
Food: 2
Service: 2
This matcha latte’s so weak, it tastes like they watered it down.
First time at a Starbucks and me and my wife had terrible experience and had a horrible customer service experience. I personally feel it was because me and my wife are Hispanic. there was a older man with gray hair and beard that took me and my wife's order I think he was a manager. he was totally disrespectful he was talking to my wife disgustingly & disrespectful using his hand to gesture her to hurry up with ordering and I had to check him About his customer service skills, finally when we got our order He had gotten our order wrong and both of our ice coffees tasted horrible and seemed like extra sugar or something was put in them purposely. I will never go back to any Starbucks and will tell my whole social media platform about my experience at this Starbucks today. If I could give zero stars I would !!!!!
Atmosphere: 1
Food: 1
Service: 1
Waited 20 minutes for a croissant
Atmosphere: 1
Food: 3
Service: 1
I go here everyday at 6am and this Spanish older lady with glasses. I think her name is Gilda or Golda. So rude and when she sees me and my boyfriend she walks away or doesn’t even said gm or anything. Keeps ups waiting while she is laughing and goosing with another costumer in Spanish or act like she’s doing something. This is everyday !!!!
Atmosphere: 1
Food: 1
Service: 1
Atmosphere is very beautiful.. nice place
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
As soon as my friend and i walked in we were greeted by joel and tamika very welcoming..The place was very clean the service and coffee were great thank you for hiring such great people we will be coming back ....Angelo and Nathan...
Atmosphere: 5
Food: 5
Service: 5
I just love being ignored by employees. The cashier blantly ignored me as I waited to be serviced at the register. She even came from behind the counter, grabbed something, put it in the oven, and then proceeded to go to the other end of the counter to chat it up with people while seeing I was standing there waiting. I had to then ask someone who I am assuming to be the manager if there was someone to take orders. He then looked at her as she's still talking and then decided to take my order. Another lady came in and stood there waiting and looking around for some time because the amazing employee is still chatting it up at the other end of the counter with no regard to how long she's been waiting. Only until about two other people came into the store, did she decide she might need to take orders. Maybe it's store policy to only start assisting customers at the register when there is a minimum of 3 people?
Atmosphere: 3
Food: 3
Service: 1
I will definitely come back thank you for being kind 😇.
Atmosphere: 5
Food: 5
Service: 5
Drinks had too much ice and tasted water down...
Atmosphere: 5
Food: 4
Service: 5
Busy but efficient service. Scenic views, perfect for chilling or work.
Atmosphere: 5
Food: 4
Service: 5
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