Bruster's Real Ice Cream

First I want to say that we love brusters ice cream and have been eating it for years. (Webster before this location opened ) Last night however was pretty bad. First we called from the parking lot 1/2 hour before closing to ask if there were nuts in a certain flavor. We wanted a packed two flavor quart. Told the young man we were in the parking lot but he wouldn’t take the order but said we had to use the online ordering ,. (Which is absurd. We should have just gone into the drive thru and ordered and waited like the rest of the cars were doing. )
We ordered online. And still had to wait for the pick up because no windows but drive thru were available! Snow covered the rest of the window areas !

One of the flavors was Jamaican me crazy; when we got it home it was soupy and just like semi-melted milk with tons of nut bits. Not one trace of chocolate fudge rippled! And he spooned it over the other flavor where it’s liquid state oozed into that flavor. We immediately called to ask the young man why the ice cream was in such a state and how it had none of the attributes it is shown to have on your website. He said “ some of their ice cream flavors don’t freeze all the way”!
To that I say….then do NOT sell them as ice cream ! Even on a frigid feb nite? He obviously knew he had just packed a watery quart for us but yet He never apologized or suggested any recourse. And it is a costly product.
Very disappointed. Very. Guess it’s back to wegmans for late night ice cream runs …

We’ve given Blasts multiple chances, but they are always melted—even in December. Instead of a thick, frozen treat, they resemble milk with floating cookies. We’ve had to take them home and freeze them for hours just to make them edible. We hoped this issue would improve during the colder months, but unfortunately, it hasn’t. Sadly, we won’t be returning.

Food: 1

Service: 1

I have gotten a variety of the vegan ice cream flavors here. It is very hit or miss as to whether it will be creamy or not. More times than not it is icy and very few mix-ins. Very disappointing since it's hard to find dairy free ice cream that tastes good.

Atmosphere: 5

Food: 1

Service: 5

Rude staff at pick up for online order. Ordered Sprinkles and not included.

Atmosphere: 1

Food: 3

Service: 1

Parking: There is also a drive-through

Atmosphere: 4

Food: 4

Service: 4

The ice cream here is delicious and they have an awesome flavor selection. Great place for the kids and would recommend taking the family here for a nice afternoon.

Atmosphere: 5

Food: 5

Service: 5

The kids totally love their ice cream and they have so many flavors to pick from. I highly recommend taking the family here for a fun outing.

Atmosphere: 5

Food: 5

Service: 5

Loved the drive through option! Lots of options on the menu, quick service and was nice to go through the drive through and avoid the crowd.

Atmosphere: 5

Food: 5

Service: 5

Lots of flavours selection. Half decent size scoops. Nice staff.

Wheelchair accessibility: No in store service just drive thru and window service

Food: 5

Service: 5

Great ice cream

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Hot Fudge, Waffle

Absolute joke everytime I've went to this one my ice cream is wrong. Its cool to get home and realize you wasted money cause you'd figure the employees could do the one job they have and give you the right order bit nope

The only thing that bothers me. Is tipping! What am i tipping for....you get paid to make my ice cream your not doing anything extra but your job. I don't like that they push tge machine in your face as soon as you drive up to the window.

Atmosphere: 5

Food: 5

Service: 5

VEGAN OATMILK NON DAIRY ICE CREAM is the BEST.!
To be able to order a VEGAN chocolate icecream, not an Italian ice or something else, but, a vegan chocolate icecream, was the best feeling, to be included as a customer waa really nice.
To be included with options I choose to eat is appreciated so much.?
The outside area was spotless at the IRONDEQUOIT location on E. Ridge Rd.
The service was quick.
Staff were very, very, kind.

I bought a container to bring home too!
It's worth every penny!

Dietary restrictions: VEGAN

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pint

Banana Split was the best!!!
Thank you!!

Atmosphere: 5

Food: 5

Service: 5

Called in at 1020 Am needing an ice cream pie for a random party. Erin that helped me was so accommodating. Very impressed!

Service: 5

Recommended dishes: Pie