Wendy's
1175 East Ridge Road, Irondequoit
(585) 266-7523
Recent Reviews
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The experience is decent. It's a bit far from my home, which can be a hassle. The food is okay, but I mostly visit for the cookies. At the location I frequent, there's a staff member named Leanne, and she stands out from all the other places. She bakes the best cookies so far. 🤷🏻♀️
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Bacon Double
Gave me a son of a baconator instead of a baconator and drive through is sooo slow
Atmosphere: 3
Food: 2
Service: 1
I just orders on door dash and was missing items this is not the first time I've never go items from this place the food is good but only when you receive all ur items.
Food: 4
Service: 2
Just spent 40$ here and my junior bacon sandwich was literally raw, pink, and soggy. Customer service was good but if the food is nasty why does it even matter? i tried to give you guys the benefit of the doubt since one time i bought a chicken sandwich and the bottom of the patty was green and moldy but you wont see me come back here again.
Atmosphere: 1
Food: 1
Service: 3
Here’s a polished review based on your feedback:
Review for Wendy’s Restaurant
My recent visit to Wendy’s was disappointing due to poor customer service, particularly from the drive-thru staff. The team was unprofessional, with some employees being rude and inattentive while taking orders, especially near closing time. They even closed the store early, almost 40 minutes before the listed time on Google. This lack of professionalism from the evening shift is unacceptable and could deter customers from returning. Wendy’s could greatly improve by focusing on respectful, timely service to ensure a better experience for its patrons.
Atmosphere: 1
They are supposed to be open until 4am but every time I go there ( around 12 or 1) they ignore the the speaker. I waited in line for about 10 minutes at the speaker and just drove off, this is happened 3 times! Why advertise that you're open 24/7 just to not take orders? I would recommend not going to the place!
Not enough employees to handle the customers
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fries, Double Stack
They take too much time while you are in drive thru, they keep less worker so don’t care the customers
Atmosphere: 1
Service: 1
GREAT PLACE highly recommend!! Everyone was so sweet and helpful and the food was hot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator Fries, Classic Chocolate Frosty
My god 8 people working here and the drive thru and dinning room is at a stand still girl at counter told me there not taking any more orders till they catch up the guy putting hamburgers together was the only one working every one else was playing around 2 burgers and a fry only 19.75 thank you democrats screw-in up our work force and driving prices up
Restaurantji Recommends
Ordered a crispy chicken BLT Biggie bag fries were cold and old chicken sandwich had a tiny piece of lettuce and no bacon!!!! Unacceptable!!!
Atmosphere: 1
Food: 2
Service: 1
The drive-thru wait was crazy long with me waiting 5-10 min with 3-4 cars ahead of me. Food was as expected
Food: 5
Service: 4
Recommended dishes: Fries
Love them
Most of time it's not bad but lately foods been cold or wrong order
Atmosphere: 2
Food: 2
Service: 2
I did not get my order right and on top of that the food was cold the nuggets cold the fries cold the burger cold and there was a piece of hair on it ? the employees need to wear hairnets they play music when u pull up to the window nothing but ratchet people working here Stop selling cold food the food is not free stop acting like it is
Atmosphere: 1
Food: 1
Service: 1
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