I am incredibly disappointed in the ice cream cake I recently received from this location. The cake inside was completely dried out and there is nothing else to the cake beyond cake and ice cream. There are no fillings that you typically receive in ice cream cakes from any other brand, which I knew when I placed the order, but since the cake layers are so awful, all I got out of a $35 cake is some plain strawberry ice cream.
Kellyanne Charlebois
Absolutely wonderful experience everyone we come in! The owner is very present, always teaching staff, greeting the regulars, making it feel very hometown style.... Great variety of flavors and dairy free options! Worth the price for the added attention customers receive. Plus I like to see people making my ice cream! Will keep going as long as they stay open!
Cassy Y.
staff is super friendly
Itznot._.unyque
it was overall a bad experience , i think i was there with either the store manager or manager and it was a man , he was very snarky and wasn’t giving me my moneys worth. left gaps in my ice cream and all!
Lydia Davids
Best ice cream in Ithaca!
Atmosphere: 4
Food: 5
Service: 4
Kimberly O'Connor
The girl working was amazing and kind.
Kid-friendliness: She was super nice to my kids
Atmosphere: 4
Food: 4
Service: 4
Eunice Iglesias
Amazing customer service. Very friendly. Did an excellent job on cake! Tasted amazing! Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Alex Schreiber-Harris
Fantastic ice cream and consistently great service. Always a good experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Shake
Paige Harper
Best ice cream and the best customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Perfection
Kavir Doty
Extremely awesome, but not cheap, options. The Ithaca ice cream supremacy battle rivalry with purity is going to be EPIC.
(One of the managers? did seem a little rude towards a young employee, though. Something to keep an eye on for this location's lore.)
Well it’s been a long time since we have had Cold Stone in town so I thought I’d give it a try. I ordered the Peanut butter cup perfection but all I got was the chocolate ice cream with the PB cups mixed in, I double checked the website when I got home to see if it was supposed to have more to it. Yep missing Peanut butter and fudge. Oh well maybe working out kinks. Just like to get what I paid for have to try again at some point. This time of year plenty of mom and pop stands open that don’t require me to drive into Ithaca.
Atmosphere: 5
Food: 4
Service: 3
Tina Wood
Brand new and sparkling! Looks like an old-fashioned ice cream parlor. Staff is very attentive and helpful, but still in training. Be kind. We've all been there.
Vegetarian options: Everything is vegetarian. Also offers soy and almond alternatives to dairy ice cream.
Parking: Loads of free parking. Huge speed bumps.
Atmosphere: 5
Food: 4
Service: 5
Richie Frank
$9.00 for a kid size cup and I think the blueberry passed throw a animals large intestine I'm going to sweet
Atmosphere: 1
Food: 1
Service: 4
Grace Poyer
First time here and quite pleased. Staff is friendly, place clean and comfortable. I had a like it sized truffle caramel that was very good and creamy. I will be coming back again.
Atmosphere: 5
Food: 5
Service: 5
caitlin spry
First visit and it was excellent! The store smelt sweet, the employees were kind and knowledgeable. I did the you create and got the blueberry muffin batter with graham crackers, it was delicious and well worth the price! The ice cream tasted creamy, soft not hard. I returned another day and got the cake batter milkshake. It was very delicious, tasted like drinking a liquid cake, it was spot on and well worth the $8.
I am incredibly disappointed in the ice cream cake I recently received from this location. The cake inside was completely dried out and there is nothing else to the cake beyond cake and ice cream. There are no fillings that you typically receive in ice cream cakes from any other brand, which I knew when I placed the order, but since the cake layers are so awful, all I got out of a $35 cake is some plain strawberry ice cream.
Absolutely wonderful experience everyone we come in! The owner is very present, always teaching staff, greeting the regulars, making it feel very hometown style.... Great variety of flavors and dairy free options! Worth the price for the added attention customers receive. Plus I like to see people making my ice cream! Will keep going as long as they stay open!
staff is super friendly
it was overall a bad experience , i think i was there with either the store manager or manager and it was a man , he was very snarky and wasn’t giving me my moneys worth. left gaps in my ice cream and all!
Best ice cream in Ithaca!
Atmosphere: 4
Food: 5
Service: 4
The girl working was amazing and kind.
Kid-friendliness: She was super nice to my kids
Atmosphere: 4
Food: 4
Service: 4
Amazing customer service. Very friendly.
Did an excellent job on cake! Tasted amazing!
Highly recommended
Atmosphere: 5
Food: 5
Service: 5
Fantastic ice cream and consistently great service. Always a good experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Create Your Own Shake
Best ice cream and the best customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Butter Cup Perfection
Extremely awesome, but not cheap, options. The Ithaca ice cream supremacy battle rivalry with purity is going to be EPIC.
(One of the managers? did seem a little rude towards a young employee, though. Something to keep an eye on for this location's lore.)
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Well it’s been a long time since we have had Cold Stone in town so I thought I’d give it a try. I ordered the Peanut butter cup perfection but all I got was the chocolate ice cream with the PB cups mixed in, I double checked the website when I got home to see if it was supposed to have more to it. Yep missing Peanut butter and fudge. Oh well maybe working out kinks. Just like to get what I paid for have to try again at some point. This time of year plenty of mom and pop stands open that don’t require me to drive into Ithaca.
Atmosphere: 5
Food: 4
Service: 3
Brand new and sparkling! Looks like an old-fashioned ice cream parlor. Staff is very attentive and helpful, but still in training. Be kind. We've all been there.
Vegetarian options: Everything is vegetarian. Also offers soy and almond alternatives to dairy ice cream.
Parking: Loads of free parking. Huge speed bumps.
Atmosphere: 5
Food: 4
Service: 5
$9.00 for a kid size cup and I think the blueberry passed throw a animals large intestine I'm going to sweet
Atmosphere: 1
Food: 1
Service: 4
First time here and quite pleased. Staff is friendly, place clean and comfortable. I had a like it sized truffle caramel that was very good and creamy. I will be coming back again.
Atmosphere: 5
Food: 5
Service: 5
First visit and it was excellent! The store smelt sweet, the employees were kind and knowledgeable. I did the you create and got the blueberry muffin batter with graham crackers, it was delicious and well worth the price! The ice cream tasted creamy, soft not hard. I returned another day and got the cake batter milkshake. It was very delicious, tasted like drinking a liquid cake, it was spot on and well worth the $8.
Atmosphere: 5
Food: 5
Service: 5
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