I tried to order cookies delivered because I'm stuck at home sick, but despite living five minutes away from my local Insomnia Cookies location, I was told I lived outside their delivery range. Incredibly disappointing.
Marci Almond
Turned around to go her with my daughter because of the creative name. Customer service was terrible from the time we walked in the door. No smile, obviously no enthusiasm for her job. Didn't answer questions we asked. Prices are pretty high for 1 cookie- $5-6 Taste of cookie, nothing special, I bake better at home.
Atmosphere: 1
Food: 2
Service: 1
Ray Gonzalez
Cookie was good and people were very nice, they are just a little expensive
Atmosphere: 5
Food: 5
Service: 5
Juliana
they gave me milk that expired on september 16, it’s september 28… 11pm… so almost september 29. gross. now if i want a refund i have to drive back (15 min away)
Kiro Chen
They forgot my order once when I ordered online. But the guy behind the counter gave me a cookie for free to make up for it. This was back in like 2028
Atmosphere: 5
Food: 5
Service: 5
Megan
Rap music was blaring as I entered the shop with my children. The two female employees did not greet us but rather looked annoyed by our presence. We took at a minute to decide what we wanted because it was our first visit (we were staying at the Staybridge) and they rolled their eyes as we ordered. I think the idea of the shop is great, the ice cream and cookies were ok, but maybe time for some new workers. We only visited once during our week long stay because of our first experience.
Atmosphere: 3
Food: 3
Service: 1
Megan Tuttle
Rap music was blaring as I entered the shop with my children. The two female employees did not greet us but rather looked annoyed by our presence. We took at a minute to decide what we wanted because it was our first visit (we were staying at the Staybridge) and they rolled their eyes as we ordered. I think the idea of the shop is great, the ice cream and cookies were ok, but maybe time for some new workers. We only visited once during our week long stay because of our first experience.
Atmosphere: 3
Food: 3
Service: 1
О Моя Королева
Terrible customer service, but good cookies.Today a blonde female worker called me and my friend stupid today for absolutely no reason.I asked her what was the flavor of one of the ice creams, and she said "peanut butter". So I politely asked her to have a chocolate one instead. She said, "so, peanut butter?". I repeated that I wanted the chocolate one. But she rolled her eyes and whispered "stupid".I think she was annoyed because she already put in peanut butter on the order. But it's not our fault, because we never asked for peanut butter and I told her multiple times that I wanted the chocolate one.I believe that the staff was absolutely rude and disrespectful, especially when there is no reason to treat us this way. Imagine getting called stupid for ordering a cookie ?While the cookies are great, the customer service creates a terrible experience. Absolutely would not recommend.
Atmosphere: 1
Food: 5
Service: 1
John Hambone Sr
There wasn’t any thing there.
Atmosphere: 5
Food: 5
Service: 5
Heather Ann
Delicious warm baked cookies! The loaded brownies are also amazing!! The two young ladies that were working tonight were very welcoming and sweet! Highly recommend you try some Insomnia Cookies.
Cookies & CreamJust remember not to feed the Gremlins after midnight
Erin
I’m always curious to stop by here coz it’s cute store color decoration. I tried it first on an event but it was so so coz it’s cold. This time i got it warm, freshly baked, so it tastes good. Recommended!
Dietary restrictions: Vegan gluten
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Thomas Martineau
Nothing to write Mom about...
Christine Park
cookies are ok but the customer service is TERRIBLE. I had to wait for a while for the worker to take my order because she was busy talking to her coworker. this white lady with a nose piercing rolled her eyes and was so rude the entire time (taking my order and putting the cookies in the box). she even said “imagine being so impatient. i couldnt even finish my conversation.” EXCUSE ME??? I did not even call for you and was patiently waiting and reading the menu for minutes until you came.* the asian female worker from last week was super sweet… so ig it’s just this specific worker i met today.
Yujie Zeng
The brownie is not well heated when handing to me. It's still cold!
I tried to order cookies delivered because I'm stuck at home sick, but despite living five minutes away from my local Insomnia Cookies location, I was told I lived outside their delivery range. Incredibly disappointing.
Turned around to go her with my daughter because of the creative name. Customer service was terrible from the time we walked in the door. No smile, obviously no enthusiasm for her job. Didn't answer questions we asked. Prices are pretty high for 1 cookie- $5-6
Taste of cookie, nothing special, I bake better at home.
Atmosphere: 1
Food: 2
Service: 1
Cookie was good and people were very nice, they are just a little expensive
Atmosphere: 5
Food: 5
Service: 5
they gave me milk that expired on september 16, it’s september 28… 11pm… so almost september 29. gross. now if i want a refund i have to drive back (15 min away)
They forgot my order once when I ordered online. But the guy behind the counter gave me a cookie for free to make up for it. This was back in like 2028
Atmosphere: 5
Food: 5
Service: 5
Rap music was blaring as I entered the shop with my children. The two female employees did not greet us but rather looked annoyed by our presence. We took at a minute to decide what we wanted because it was our first visit (we were staying at the Staybridge) and they rolled their eyes as we ordered. I think the idea of the shop is great, the ice cream and cookies were ok, but maybe time for some new workers. We only visited once during our week long stay because of our first experience.
Atmosphere: 3
Food: 3
Service: 1
Rap music was blaring as I entered the shop with my children. The two female employees did not greet us but rather looked annoyed by our presence. We took at a minute to decide what we wanted because it was our first visit (we were staying at the Staybridge) and they rolled their eyes as we ordered. I think the idea of the shop is great, the ice cream and cookies were ok, but maybe time for some new workers. We only visited once during our week long stay because of our first experience.
Atmosphere: 3
Food: 3
Service: 1
Terrible customer service, but good cookies.Today a blonde female worker called me and my friend stupid today for absolutely no reason.I asked her what was the flavor of one of the ice creams, and she said "peanut butter". So I politely asked her to have a chocolate one instead. She said, "so, peanut butter?". I repeated that I wanted the chocolate one. But she rolled her eyes and whispered "stupid".I think she was annoyed because she already put in peanut butter on the order. But it's not our fault, because we never asked for peanut butter and I told her multiple times that I wanted the chocolate one.I believe that the staff was absolutely rude and disrespectful, especially when there is no reason to treat us this way. Imagine getting called stupid for ordering a cookie ?While the cookies are great, the customer service creates a terrible experience. Absolutely would not recommend.
Atmosphere: 1
Food: 5
Service: 1
There wasn’t any thing there.
Atmosphere: 5
Food: 5
Service: 5
Delicious warm baked cookies! The loaded brownies are also amazing!! The two young ladies that were working tonight were very welcoming and sweet! Highly recommend you try some Insomnia Cookies.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Brownie, Cream Cheese Icing
Restaurantji Recommends
Cookies & CreamJust remember not to feed the Gremlins after midnight
I’m always curious to stop by here coz it’s cute store color decoration. I tried it first on an event but it was so so coz it’s cold. This time i got it warm, freshly baked, so it tastes good. Recommended!
Dietary restrictions: Vegan gluten
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Nothing to write Mom about...
cookies are ok but the customer service is TERRIBLE. I had to wait for a while for the worker to take my order because she was busy talking to her coworker. this white lady with a nose piercing rolled her eyes and was so rude the entire time (taking my order and putting the cookies in the box). she even said “imagine being so impatient. i couldnt even finish my conversation.” EXCUSE ME??? I did not even call for you and was patiently waiting and reading the menu for minutes until you came.* the asian female worker from last week was super sweet… so ig it’s just this specific worker i met today.
The brownie is not well heated when handing to me. It's still cold!
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