Front register was broke. Ordered from kiosk card payment only no cash. Ordered cherry poppers and garlic nuggets Total $10 and change. They called my name and said they have neither of the 2 items I ordered. I asked for my money back and they said they don’t do refunds. Ended up with stuff but not what I wanted. Won’t be back
Scott Goodrich
The restaurant is clean. The staffing is better than McDonald's. Still could use some training
Went thru the drive thru. They were out of sandwiches. Asked for tenders, they were out. Was told they only had chicken and bone. Asked for a four piece, was then told they were out and had nothing. I am extremely disappointed and upset, will never be taking my bussiness here again
Atmosphere: 1
Food: 1
Service: 1
Jacob Young (Jake)
Do better.
Drive thru speed is one thing, quality is another. Just because you can get 2-3 vehicles through in 2 minutes doesn't mean you should. Customer service and food quality still applies even in the drive thru.
This company prides itself on speed of service, but I'd rather wait longer so I'm not wound up eating "floor chicken".
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Chicken Sandwich
Paul Hubert
Placed an order for delivery hours ago and have not received it.
Service: 1
Kathy L.
Ordered twice from here through Grubhub. I don't know what happened to this place, but the food is absolutely bad. A lot of times, the sides would get swapped or replaced.
My husband ordered the Fill Up box, and it didn't even come in a special box??? Biscuit and chicken were in their own boxes, and there were NO dipping sauces. Instead of fries, we got sour old coleslaw. Chicken and nuggets were super dry, concerned that they were days old. Also, those chicken wraps are such a scam for $3. You might as well just buy an individual piece of fried chicken breast for $3 instead of a single chicken tender in a tortilla wrap...
This place needs help or something.
Food: 1
Lizeth Fajardo Quevedo
Red flag. Do not order food or do not come to this place. The customer service is the worst. The receptionist called me ridiculous (and other people were very rude) complaining about the delay in the my delivery
Atmosphere: 1
Food: 1
Service: 1
Cali May Ward
Very rude service didn’t have everything on the menu said me and my family were annoying and they couldnt get the order right and when we left the one girl yelled out the window hope u enjoy the chicken I will never go to the Ithaca New York location ever again awful service very disrespectful if you can handle your job don’t work there and if the workers can’t respect costumers then there shouldn’t be a kfc location there period
Rob Harvey
The chicken is famous
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken
Kavir Doty
I'm black and even I wouldn't eat here like how do you even undercook a biscuit, it literally looked like a synthetic krabby patty in the middle ain't nobody wants a gushers-style biscuit. I miss 2016 KFC...
September 2024 update: I keep coming back to this KFC in the spirit of Wakanda (and the half-off sandwich deal) and although the cashiers are usually very kind, the chicken genuinely gives me depression. That first bite is mmm yay chicken sandwich, the second bite is mmm hunger, the third bite is wait where did the sauce go, and the fourth bite to completion is just begging for the experience to be over. How the heck does KFC have bad chicken?? What even is life anymore??? Hopefully Khamala fixes this or there's no point in having a black president.
Very friendly staff, great food and clean environment! The manager, Sabrina, is always super friendly and helpful! My favorite place to eat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie, Chicken Sandwich, Breast, Tender
Tom Porter
I have not been in this KFC once since it opened where they got my order right or where one of the employees didn't have a bad attitude and the one who comes to mind consistently is a guy who about 5 foot 10 heavyset covered with tattoos and he's always in the kitchen but occasionally he comes to the register and says something snarky or rude to the customers and it never fails to amaze me that he continues to work there. The food is absolutely substandard for KFC because I've been to others with the food was great. The KFC in Ithaca has to be the worst run poorest tasting food in the entire chain.
Atmosphere: 1
Food: 2
Service: 1
Cyber Dan
Tastes like normal kfc if it was dipped in cold dirty water after frying.
Amy Rought
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Maria Devan
I like kfc in general.This is a nice place although on the small side. The tables were very clean even outside. What they dont have in inside for seating theyhave outsidewitha few tables out there. . I got my food as fast as I ordered it. They did put a piece of extra crispy in my order for original recipe but I didn't mind as I like both. I honestly thought the extra crispy tasted better. The biscuit was creamy and very good. It's one of the reasons I like kfc is the biscuits. Im not a fan of the mashed potatoes but they were also up to par.
Front register was broke. Ordered from kiosk card payment only no cash. Ordered cherry poppers and garlic nuggets Total $10 and change. They called my name and said they have neither of the 2 items I ordered. I asked for my money back and they said they don’t do refunds. Ended up with stuff but not what I wanted. Won’t be back
The restaurant is clean. The staffing is better than McDonald's. Still could use some training
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fried Chicken, Mashed Potatoes W, Gravy
Went thru the drive thru. They were out of sandwiches. Asked for tenders, they were out. Was told they only had chicken and bone. Asked for a four piece, was then told they were out and had nothing. I am extremely disappointed and upset, will never be taking my bussiness here again
Atmosphere: 1
Food: 1
Service: 1
Do better.
Drive thru speed is one thing, quality is another. Just because you can get 2-3 vehicles through in 2 minutes doesn't mean you should. Customer service and food quality still applies even in the drive thru.
This company prides itself on speed of service, but I'd rather wait longer so I'm not wound up eating "floor chicken".
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Chicken Sandwich
Placed an order for delivery hours ago and have not received it.
Service: 1
Ordered twice from here through Grubhub. I don't know what happened to this place, but the food is absolutely bad. A lot of times, the sides would get swapped or replaced.
My husband ordered the Fill Up box, and it didn't even come in a special box??? Biscuit and chicken were in their own boxes, and there were NO dipping sauces. Instead of fries, we got sour old coleslaw. Chicken and nuggets were super dry, concerned that they were days old. Also, those chicken wraps are such a scam for $3. You might as well just buy an individual piece of fried chicken breast for $3 instead of a single chicken tender in a tortilla wrap...
This place needs help or something.
Food: 1
Red flag. Do not order food or do not come to this place. The customer service is the worst. The receptionist called me ridiculous (and other people were very rude) complaining about the delay in the my delivery
Atmosphere: 1
Food: 1
Service: 1
Very rude service didn’t have everything on the menu said me and my family were annoying and they couldnt get the order right and when we left the one girl yelled out the window hope u enjoy the chicken I will never go to the Ithaca New York location ever again awful service very disrespectful if you can handle your job don’t work there and if the workers can’t respect costumers then there shouldn’t be a kfc location there period
The chicken is famous
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Fried Chicken
I'm black and even I wouldn't eat here like how do you even undercook a biscuit, it literally looked like a synthetic krabby patty in the middle ain't nobody wants a gushers-style biscuit. I miss 2016 KFC...
September 2024 update: I keep coming back to this KFC in the spirit of Wakanda (and the half-off sandwich deal) and although the cashiers are usually very kind, the chicken genuinely gives me depression. That first bite is mmm yay chicken sandwich, the second bite is mmm hunger, the third bite is wait where did the sauce go, and the fourth bite to completion is just begging for the experience to be over. How the heck does KFC have bad chicken?? What even is life anymore??? Hopefully Khamala fixes this or there's no point in having a black president.
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
Very friendly staff, great food and clean environment! The manager, Sabrina, is always super friendly and helpful! My favorite place to eat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Pot Pie, Chicken Sandwich, Breast, Tender
I have not been in this KFC once since it opened where they got my order right or where one of the employees didn't have a bad attitude and the one who comes to mind consistently is a guy who about 5 foot 10 heavyset covered with tattoos and he's always in the kitchen but occasionally he comes to the register and says something snarky or rude to the customers and it never fails to amaze me that he continues to work there. The food is absolutely substandard for KFC because I've been to others with the food was great. The KFC in Ithaca has to be the worst run poorest tasting food in the entire chain.
Atmosphere: 1
Food: 2
Service: 1
Tastes like normal kfc if it was dipped in cold dirty water after frying.
Fast and friendly
Atmosphere: 5
Food: 5
Service: 5
I like kfc in general.This is a nice place although on the small side. The tables were very clean even outside. What they dont have in inside for seating theyhave outsidewitha few tables out there. . I got my food as fast as I ordered it. They did put a piece of extra crispy in my order for original recipe but I didn't mind as I like both. I honestly thought the extra crispy tasted better. The biscuit was creamy and very good. It's one of the reasons I like kfc is the biscuits. Im not a fan of the mashed potatoes but they were also up to par.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Chicken, Wing, Breast, Thigh
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