Never received my brownie and won’t answer phone call to address this. Need to train new staff properly.
Food: 5
Service: 1
Hayzur
Painfully slow. Roughly thirty minutes for a breakfast sandwich. Ouch.
Atmosphere: 1
Food: 3
Service: 1
Sommaya H.
I love Panera but this location will constantly give you your order with items missing. Whether you order in person, for pickup or delivery, you can count on them to forget something that you paid for. If you order delivery and they forget an item, they just give you credit to your Panera account so you can buy something else that they will make wrong. Unfortunately I'm in the Sips Club for another month, which is the only reason I bothered ordering.
Atmosphere: 5
Food: 5
Service: 2
Dylan Young
The wait times here have been getting very problematic lately. Not sure what's going on with them, but something needs to change.
Atmosphere: 5
Food: 5
Service: 3
Daniel Cook
Good but super slow.
Atmosphere: 3
Food: 5
Service: 1
Heather Lynn
Understand they just opened at 7am, but I walked in and 2 counter workers never greeted me, I smiled at them. I stood at the register awkwardly for at least 3 min, felt like 10, while they ignored me. Then when it was time to order the register was not on. She asked what I was paying with, I said cash, she said we can't take cash right now in ac rude tone. As if cash was so wrong, like I was doing something wrong. I did ok ill use a card then. Took the other girl 4 min to find cibatta bread from my breakfast sandwich on the screen. Then I waited 8 min for 1 bacon, egg, & cheese sandwhich to be made. I'm sorry it was 7:05 & y'all just opened but staff doesn't come in right at 7, I too have to get to work. Guess I know better than to stop here again before work. Hope the sandwich isn't as cold as it feels. My bread isn't even warm!
Atmosphere: 1
Food: 3
Service: 1
Gillian Fletcher
Panera is great and I love to eat there. However, this location will always leave something out of your order. The inside is also frequently dirty and service takes forever when you eat in.
Atmosphere: 3
Food: 3
Service: 2
Andrew Leary
Usually out of ingredients; tables never clean; always slow and sometimes incredibly slow; this Panera always seems like it is 5 minutes from closing whether it is 2pm or 7pm. Today a single salad took over 30 minutes, for example.
Chris Tourtual
Their menu is so confusing and they're trying to rip you off
Clarence Baillo
I'm here now, on a Saturday at 1030. I ordered a sausage egg and cheese croissant. Firstly they said they were out of croissants. OUT OF CROISSANTS AT 1030 IN THE MORNING!!!
so I choose a different bread. I get my sandwich it's now changed to a bacon egg and cheese.
Their pastry case has like 5 things in it, they have like 2 employees working.
I was shocked to have your French onion soup. I know that you have to cut back but to have French onion soup without onions is unexceptable!
Atmosphere: 3
Food: 1
Service: 3
Tori Knapp
One of the slowest drive throughs I’ve ever been to. You can see the people inside, 5-7 workers, only 2 people actually doing anything, and doing it at a snails pace.
Service: 2
Philippe Herszon
Delivery through Doordash is not prompt. Ordered the food at 5:30, original estimate for delivery was 6:30 (20 minute drive), arrived at 7pm with no real reason.
Stop outsourcing delivery with no real estimate or speed of delivery, this is terrible customer service.
Food: 4
Service: 2
Recommended dishes: Fuji Apple Chicken Salad
PJ S
Panera, you’re out of avocado for my sandwich you’re out of the cookies with the frosting and I order and ask for an extra bag of chips which I will pay for and I pay for my order and I drive off after waiting 15 minutes because it’s very slow at the Ithaca Panera I get a teeny weenie little sandwich a little salad and no chips. Absolutely none frustrating disappointing even the receipt says two chips come on guys you’ve got to do better. This is ridiculous. Where are my chips?
Never received my brownie and won’t answer phone call to address this. Need to train new staff properly.
Food: 5
Service: 1
Painfully slow. Roughly thirty minutes for a breakfast sandwich. Ouch.
Atmosphere: 1
Food: 3
Service: 1
I love Panera but this location will constantly give you your order with items missing. Whether you order in person, for pickup or delivery, you can count on them to forget something that you paid for. If you order delivery and they forget an item, they just give you credit to your Panera account so you can buy something else that they will make wrong. Unfortunately I'm in the Sips Club for another month, which is the only reason I bothered ordering.
Atmosphere: 5
Food: 5
Service: 2
The wait times here have been getting very problematic lately. Not sure what's going on with them, but something needs to change.
Atmosphere: 5
Food: 5
Service: 3
Good but super slow.
Atmosphere: 3
Food: 5
Service: 1
Understand they just opened at 7am, but I walked in and 2 counter workers never greeted me, I smiled at them. I stood at the register awkwardly for at least 3 min, felt like 10, while they ignored me. Then when it was time to order the register was not on. She asked what I was paying with, I said cash, she said we can't take cash right now in ac rude tone. As if cash was so wrong, like I was doing something wrong. I did ok ill use a card then. Took the other girl 4 min to find cibatta bread from my breakfast sandwich on the screen. Then I waited 8 min for 1 bacon, egg, & cheese sandwhich to be made. I'm sorry it was 7:05 & y'all just opened but staff doesn't come in right at 7, I too have to get to work. Guess I know better than to stop here again before work. Hope the sandwich isn't as cold as it feels. My bread isn't even warm!
Atmosphere: 1
Food: 3
Service: 1
Panera is great and I love to eat there. However, this location will always leave something out of your order. The inside is also frequently dirty and service takes forever when you eat in.
Atmosphere: 3
Food: 3
Service: 2
Usually out of ingredients; tables never clean; always slow and sometimes incredibly slow; this Panera always seems like it is 5 minutes from closing whether it is 2pm or 7pm. Today a single salad took over 30 minutes, for example.
Their menu is so confusing and they're trying to rip you off
I'm here now, on a Saturday at 1030. I ordered a sausage egg and cheese croissant. Firstly they said they were out of croissants. OUT OF CROISSANTS AT 1030 IN THE MORNING!!!
so I choose a different bread. I get my sandwich it's now changed to a bacon egg and cheese.
Their pastry case has like 5 things in it, they have like 2 employees working.
This location really needs an overhaul
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was shocked to have your French onion soup. I know that you have to cut back but to have French onion soup without onions is unexceptable!
Atmosphere: 3
Food: 1
Service: 3
One of the slowest drive throughs I’ve ever been to. You can see the people inside, 5-7 workers, only 2 people actually doing anything, and doing it at a snails pace.
Service: 2
Delivery through Doordash is not prompt. Ordered the food at 5:30, original estimate for delivery was 6:30 (20 minute drive), arrived at 7pm with no real reason.
Stop outsourcing delivery with no real estimate or speed of delivery, this is terrible customer service.
Food: 4
Service: 2
Recommended dishes: Fuji Apple Chicken Salad
Panera, you’re out of avocado for my sandwich you’re out of the cookies with the frosting and I order and ask for an extra bag of chips which I will pay for and I pay for my order and I drive off after waiting 15 minutes because it’s very slow at the Ithaca Panera I get a teeny weenie little sandwich a little salad and no chips. Absolutely none frustrating disappointing even the receipt says two chips come on guys you’ve got to do better. This is ridiculous. Where are my chips?
Atmosphere: 4
Food: 3
Service: 2
Good (overpriced) food, horrendous service
Atmosphere: 1
Food: 4
Service: 1
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